Cigna Healthcare

@H2O_83 Hello. Thank you for reaching out. I hear your prescription authorization concern and would be more than happy to assist in any way I can. Please send an email to LetUsHelpU@CignaHealthcare.com and include your X handle so I can connect you with a customer care advocate. -Martin

@Cigna You are not MEDICAL DOCTORS and have no right to disregard a Doctors request/prescription, waste the Doctor’s office time, have representatives constantly and consistently giving out false information pertaining to approvals.

@Cigna the worst insurance company ever!!

@ChrisCroy Hi Chris, I hear your frustration and I care about the service you've encountered with us. I would be happy to answer any questions or concerns you may have. Please email me at LetUsHelpU@CignaHealthcare.com and include your X profile name. -Janice

@slimegirlmarx2 Cigna's phone system is a digital backrooms. it doesn't have a main menu of options to select from, you just say what you want and it routes you wherever It feels you should be. over weeks of calls I kept finding myself in new and unexpected menus.

@Walde95640Steve Hello Steve. Thank you for reaching out. If there is anything I can do to assist you, please send an email to LetUsHelpU@CignaHealthcare.com and include your X handle so I can connect you with a customer care advocate. -Martin

I just wanted to say that @Cigna is terrible. That is all.

@TraceyM0802 Hi Tracey. Thank you for reaching out to us. I hear your concern and would be more than happy to assist you in any way I can. Please email me at LetUsHelpU@CignaHealthcare.com and include your X handle so I can connect you with a customer care advocate. -Martin

I’ve had many of you come here and tell me me you can help me. It’s been MONTHS and not one of you helped me get approved. My physician has done everything! Like I said…instead of helping me sustain this, you would rather me give up and die. I work full time still just to make my premiums and make sure I have insurance. Why I ask myself? when my insurance carrier does not care about my future and well being.

@TraceyM0802 Hello. I care about your well-being. I would like the opportunity to help look into your treatment request and identify next steps for review. Please email me at LetUsHelpU@CignaHealthcare.com with your X handle for assistance. -Unice

@cigna has denied my Hematologist’s request for me to start on IVIG, stating they want my markers lower…meaning they want me in my bed dying. I wonder if it was their family member they would deny treatment. My Cancer is incurable but sustainable with the correct treatment…Cigna wants me dead…obviously. I’m sorry about your friend, hopefully the MRI and treatment they need will happen.🙏🏼

@StoicInvestor42 Hi, I'd be happy to review your claim and assist with updating your coordination of benefits information. Please contact me at LetUsHelpU@CignaHealthcare.com and include your X username. -Brooke

Dear @Cigna - my health claim was rejected because "we need to know if you have other insurance". *HOW* can I let you know? This is the myCigna Profile (where Help directs me), there is literally no place on the page to say "None". [Screenshot attached.] What am I missing?

@elonhater8 Hello. Your access to care matters to me. I'd like the opportunity to help explore available plan coverage options available that address your cost concerns. Please email me at LetUsHelpU@CignaHealthcare.com with your X handle for assistance. -Unice

@BrianDEvans @CharliehuAI Hey @BrianDEvans can you explain to me why I’m paying $500 a month for your CIGNA plan and I have to pay an additional $500 just to see another doctor? I’m literally growing broke just to stay alive. You made over 9 million last year. I’m going to die and it’s ur fault- ur greed

Here’s the AI conversation most people aren’t having. Raw talk with @CharliehuAI on the trade-offs nobody wants to admit and what will actually matter going forward. If you care about where this technology is really going, watch this 👇

@howardrpets Hi Howard. I care about your well-being and I'd like the opportunity to help address your coverage concerns. Please email me at LetUsHelpU@CignaHealthcare.com with your X handle for assistance. -Unice

Cigna Health Net is the worst insurance company ever. You deal with robots who work there. They continuously deny what your doctor prescribes and take forever to have vital medical procedures approved. Dump them!

@Kiran_BKC Hello. I hear your billing concern and I'd like the opportunity to help look into this for you. Please email me at LetUsHelpU@CignaHealthcare.com with your X handle for assistance. -Unice

However, the X-rays were billed as hospital outpatient services, resulting in a nearly $1,500 bill (about $300 per X-ray). My insurance paid only $360, leaving me with a large unexpected balance. I’ve spent months working with St. Luke’s billing and finance teams, requesting

On 10/1/2025, my PCP at St. Luke’s Meridian gave me two options for 5 foot X-rays: 1️⃣ At the PCP office (same building). 2️⃣ At the hospital building across the street. Because my insurance with Cigna covers 100% of X-rays performed at my PCP’s office, I chose option #1.

@booneman_1 Hi Marvin, I care about your well-being and your experience with Cigna Healthcare. I'd like to research your medication concern and assist in any way I can. Please email me at LetUsHelpU@CignaHealthcare.com and include your X username. -Brooke

@Cigna Cigna denied my life sustaining medication. The SAME medication they covered last year. I would literally be dead right now if not for my primary doctor giving me samples. Complete failure of a “healthcare” company.

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@MelloRello_ Hello. I hear your claim processing concern and would like the opportunity to help check into this for you. Please email me at LetUsHelpU@CignaHealthcare.com with your X handle for assistance. -Unice

@Cigna why do you keep denying my claim 🥹😔

@tiff_aparentado Thank you, Tiff. Your email has been received, and a care advocate will be in touch to provide assistance. -Mary

@Cigna I just resent the email.

So Cigna denied my medication and my appeal bc my MSLT “ didn’t include the diagnosis of Narcolepsy”. So I’ve already been one week without medication and I’m starting my second appeal. Great patient care! Umm…here are my MSLT results @Cigna Who else?

@tiff_aparentado Hello Tiff, we have not received your email I do apologize. Can you please resend it? Our email address is LetUsHelpU@CignaHealthcare.com. - Norman

@Cigna I have sent an email to the above address including my complete MSLT/polysomnogram results.

@stevieoftheseas Hi, I'm happy to research your prior-authorization request and help in any way I can. Please contact me at LetUsHelpU@CignaHealthcare.com and include your X handle. -Brooke

Ugh how long does it take for Botox to get approved? It's been 5 weeks now "pending" 🙄 @Cigna

@jillyz42 Hi, I care about your experience with Cigna Healthcare. If you are still needing assistance with a prescription concern, I'd be happy to research for you. Please contact me at LetUsHelpU@CignaHealthcare.com and include your X handle. -Brooke

I agree wholeheartedly! My carrier is Cigna. When you are reviewing your insurance options you can enter your prescriptions to see if they are covered. They say they are but when you try to fill them it's either your need a prior authorization or they want you to use another brand and prove it doesn't work before they will let you have the brand they said was approved.

I have been on Medicare PPO with Humana for eight days and I HATE the company. Worst system I have ever seen. Let me explain, I have pancrogenic failure. Documented. One medicine works to treat it. One. So they know the issue, they approve Creon which are the digestive enzymes. Then they refuse to pay for the organ failure meds. Say is "not covered." Let me explain, they could not possibly have reviewed my medical record before denying it. It was denied in 30 minutes because its expensive. I will DIE without it. What kind of KOOK insurance company pays for digestive enzymes CREON and not the med to save the organ. My problem is not that I don't make insulin, the problem is my insulin production looks like an EKG, meaning it will drop to 50 and rebound to 300 not eating anything all in one hour. Yes I know, Humana does not cover that organ failure med. It's time we do something to address Medicare coverage. And by the way, no elderly person could work their website. It is the most user unfriendly run around I have ever seen. @Humana 😥😡🙄

@Psyduckiesquack Hello, thank you for reaching out with your feedback. I care about the relationship you have with your providers and I'm here to help. Please write to LetUsHelpU@CignaHealthcare.com and include your X handle so we can discuss next steps. -Mary

@Cigna are you done screwing over the people who need @BaptistHealthJx health???? This is such shit. Fix it!

@J__Mathew Hello, I hear your authorization concerns and I’d like the opportunity to support you in any way I can. Please write to LetUsHelpU@CignaHealthcare.com and include your X handle to be connected with a care advocate. - Mary

@matthewivan77 Hi Matthew, thank you for bringing this to my attention. I care about the service you've encountered with us. I would like to connect with you to help find you an in-network dentist. Please email me at LetUsHelpU@CignaHealthcare.com and include your X profile name. -Janice

trying to find an in-network dentist in Manhattan and having to call every single office to ensure they do, in fact, genuinely take Cigna (they don’t). on my NINTH dentist right now and I feel like this