Cigna Healthcare

@StoicInvestor42 Hi, I'd be happy to review your claim and assist with updating your coordination of benefits information. Please contact me at LetUsHelpU@CignaHealthcare.com and include your X username. -Brooke

Dear @Cigna - my health claim was rejected because "we need to know if you have other insurance". *HOW* can I let you know? This is the myCigna Profile (where Help directs me), there is literally no place on the page to say "None". [Screenshot attached.] What am I missing?

@elonhater8 Hello. Your access to care matters to me. I'd like the opportunity to help explore available plan coverage options available that address your cost concerns. Please email me at LetUsHelpU@CignaHealthcare.com with your X handle for assistance. -Unice

@BrianDEvans @CharliehuAI Hey @BrianDEvans can you explain to me why I’m paying $500 a month for your CIGNA plan and I have to pay an additional $500 just to see another doctor? I’m literally growing broke just to stay alive. You made over 9 million last year. I’m going to die and it’s ur fault- ur greed

Here’s the AI conversation most people aren’t having. Raw talk with @CharliehuAI on the trade-offs nobody wants to admit and what will actually matter going forward. If you care about where this technology is really going, watch this 👇

@howardrpets Hi Howard. I care about your well-being and I'd like the opportunity to help address your coverage concerns. Please email me at LetUsHelpU@CignaHealthcare.com with your X handle for assistance. -Unice

Cigna Health Net is the worst insurance company ever. You deal with robots who work there. They continuously deny what your doctor prescribes and take forever to have vital medical procedures approved. Dump them!

@Kiran_BKC Hello. I hear your billing concern and I'd like the opportunity to help look into this for you. Please email me at LetUsHelpU@CignaHealthcare.com with your X handle for assistance. -Unice

However, the X-rays were billed as hospital outpatient services, resulting in a nearly $1,500 bill (about $300 per X-ray). My insurance paid only $360, leaving me with a large unexpected balance. I’ve spent months working with St. Luke’s billing and finance teams, requesting

On 10/1/2025, my PCP at St. Luke’s Meridian gave me two options for 5 foot X-rays: 1️⃣ At the PCP office (same building). 2️⃣ At the hospital building across the street. Because my insurance with Cigna covers 100% of X-rays performed at my PCP’s office, I chose option #1.

@booneman_1 Hi Marvin, I care about your well-being and your experience with Cigna Healthcare. I'd like to research your medication concern and assist in any way I can. Please email me at LetUsHelpU@CignaHealthcare.com and include your X username. -Brooke

@Cigna Cigna denied my life sustaining medication. The SAME medication they covered last year. I would literally be dead right now if not for my primary doctor giving me samples. Complete failure of a “healthcare” company.

Congratulations to all the 5K racers! #CignaMountainStates #RunColfax

@MelloRello_ Hello. I hear your claim processing concern and would like the opportunity to help check into this for you. Please email me at LetUsHelpU@CignaHealthcare.com with your X handle for assistance. -Unice

@Cigna why do you keep denying my claim 🥹😔

@tiff_aparentado Thank you, Tiff. Your email has been received, and a care advocate will be in touch to provide assistance. -Mary

@Cigna I just resent the email.

So Cigna denied my medication and my appeal bc my MSLT “ didn’t include the diagnosis of Narcolepsy”. So I’ve already been one week without medication and I’m starting my second appeal. Great patient care! Umm…here are my MSLT results @Cigna Who else?

@tiff_aparentado Hello Tiff, we have not received your email I do apologize. Can you please resend it? Our email address is LetUsHelpU@CignaHealthcare.com. - Norman

@Cigna I have sent an email to the above address including my complete MSLT/polysomnogram results.

@stevieoftheseas Hi, I'm happy to research your prior-authorization request and help in any way I can. Please contact me at LetUsHelpU@CignaHealthcare.com and include your X handle. -Brooke

Ugh how long does it take for Botox to get approved? It's been 5 weeks now "pending" 🙄 @Cigna

@jillyz42 Hi, I care about your experience with Cigna Healthcare. If you are still needing assistance with a prescription concern, I'd be happy to research for you. Please contact me at LetUsHelpU@CignaHealthcare.com and include your X handle. -Brooke

I agree wholeheartedly! My carrier is Cigna. When you are reviewing your insurance options you can enter your prescriptions to see if they are covered. They say they are but when you try to fill them it's either your need a prior authorization or they want you to use another brand and prove it doesn't work before they will let you have the brand they said was approved.

I have been on Medicare PPO with Humana for eight days and I HATE the company. Worst system I have ever seen. Let me explain, I have pancrogenic failure. Documented. One medicine works to treat it. One. So they know the issue, they approve Creon which are the digestive enzymes. Then they refuse to pay for the organ failure meds. Say is "not covered." Let me explain, they could not possibly have reviewed my medical record before denying it. It was denied in 30 minutes because its expensive. I will DIE without it. What kind of KOOK insurance company pays for digestive enzymes CREON and not the med to save the organ. My problem is not that I don't make insulin, the problem is my insulin production looks like an EKG, meaning it will drop to 50 and rebound to 300 not eating anything all in one hour. Yes I know, Humana does not cover that organ failure med. It's time we do something to address Medicare coverage. And by the way, no elderly person could work their website. It is the most user unfriendly run around I have ever seen. @Humana 😥😡🙄

@Psyduckiesquack Hello, thank you for reaching out with your feedback. I care about the relationship you have with your providers and I'm here to help. Please write to LetUsHelpU@CignaHealthcare.com and include your X handle so we can discuss next steps. -Mary

@Cigna are you done screwing over the people who need @BaptistHealthJx health???? This is such shit. Fix it!

@J__Mathew Hello, I hear your authorization concerns and I’d like the opportunity to support you in any way I can. Please write to LetUsHelpU@CignaHealthcare.com and include your X handle to be connected with a care advocate. - Mary

@matthewivan77 Hi Matthew, thank you for bringing this to my attention. I care about the service you've encountered with us. I would like to connect with you to help find you an in-network dentist. Please email me at LetUsHelpU@CignaHealthcare.com and include your X profile name. -Janice

trying to find an in-network dentist in Manhattan and having to call every single office to ensure they do, in fact, genuinely take Cigna (they don’t). on my NINTH dentist right now and I feel like this

@WoolNews Hi, I'm happy to research your dependent's dental claims and assist in any way I can. Please contact me at LetUsHelpU@CignaHealthcare.com and include your X username. -Brooke

@WallStreetApes In CA, I can’t even see what my dental insurance (Cigna) has paid out to the orthodontist for my TWELVE year old. Absolute insanity.

A mother in Oregon is told she can no longer have access to her child patient portal “I just got done taking my son to the doctor and they tried telling me at the front desk that I don't have access to his patient portal anymore because he just turned 13. Are you kidding me? He is under the age of 18. He is my child. I should have access to what his medical stuff is. That is insane to me” This is real and because Democrats are trying to twine away parents rights from their own kids Here’s what happens at age 13 in Oregon Oregon Minor Consent Laws kick in, minors gain rights to confidential care in certain areas without parental knowledge or consent - Age 14+: Can consent to outpatient mental health, drug and alcohol treatment - Age 15+: Can consent to general medical, hospital, dental and surgical care - Any age: Full confidentiality for reproductive health birth control, STI, HIV testing and treatment Systems like MyChart and Epic often default to restricting or segmenting parental (“proxy”) access starting at age 13 Who needs enemies when you have Democrats. They are literally restricting you from knowing what your own kid is doing medically

@svjoonX Hi, I hear your concerns; I'd like to connect and research your claim to assist in any way I can. Please contact me at LetUsHelpU@CignaHealthcare.com and include your X username. -Brooke

Hey @SecKennedy a plan to not have to pay $20K for an emergency visit for when?? Maybe @mcuban should release insurance for all of us, because paying $500 to CIGNA to wait and see if you owe $10K after 20 hours in an emergency room Seems lunacy to me… the health insurance system is broken.

@ShreeHistory @mcuban @whackysaltine Hi, thank you for bringing your claim concerns to my attention. I recognize how important this matter is, and I am here to assist you in any way I can. Please write to LetUsHelpU@CignaHealthcare.com and include your X handle to be connected with a care advocate.- Mary

In network also does not mean anything. @Cigna is notorious in scamming the doctors. First, they pay a small amount like $50 for saving patient from huge health complication. And after two years they discover that they overpaid it and ask that $50 to be returned. I would strongly advise every doctor to stop accepting any insurance.

Healthcare is the only industry where the provider says they are transparent, will show you a price, but then not show you the receipt for what you paid. Obviously, so you never know if what you paid is what they said they would charge you. H/T Chris Deacon

@Happywife64 Hi Elizabeth. I can’t imagine how difficult this situation has been, especially after reaching out multiple times without a resolution. I’d like to help look into this for you. Please email me at LetUsHelpU@CignaHealthcare.com to connect. -Unice

Cigna I refuse to believe that EVERYONE in your company is incompetent 😡🤬 @Cigna I've spoken from the bottom to the top NO resolution NO response. Guess we need to contact a lawyer 🤷🏻‍♀️

@Sassygalshops Hi. I can’t imagine how difficult this situation has been for you, especially when your pharmacy is unable to fill your medication due to coverage concerns. I’d like to help look into this for you. Please email me at LetUsHelpU@CignaHealthcare.com to connect. -Unice

Insane that my pharmacy is refusing to fill medications because thanks to their contract with my insurer, they lose money on my prescription. I hate it here. #ushealthcare #cigna

@scatt_thoughts Hello, thank you for reaching out with your feedback. We care about the relationship you have with your providers and are here to help. Please write to us at LetUsHelpU@CignaHealthcare.com and include your X handle so we can discuss next steps. -Martin

Cigna just dropped my Primary Care. They are now put of network.