Lenskart Support

@Divyesh__007 We have already coordinated with the store regarding your order, and they have confirmed delivery for today. We kindly request you to allow until 9:00 PM today for the delivery to be completed at your address. twitter.com/messages/compo…

@Lenskart_com Hi @LenskartSupport @Lenskart_com Can you explain why I have go to the store where as I have opted for home delivery

Hi @Lenskart_com, I still haven't received my order that was scheduled to be delivered on the 9th. Could someone please look into this and provide an update ASAP? My Order ID is: [1335979238]. Let me know if you need any other details in DMs.

@jitumeher00 Hi Jitendra, this isn’t the experience we strive to deliver, and we’re sorry you had to go through it. We are getting this checked and will get back to you shortly. Thanks - Swapnil

@Lenskart_com the exchange glasses already reached to Lenskart then why it is showing after pickup

@Divyesh__007 Hi Divyesh, thank you for your time on the call. We sincerely apologize for the inconvenience caused to you. As discussed, your order is scheduled to be delivered today, 13 April, by 9:00 PM at the latest. twitter.com/messages/compo…

@Divyesh__007 Hi Divyesh, apologies for the bad experience. Let us connect with the store and get this sorted for you as soon as possible. In case you need any further assistance, feel free to DM us. twitter.com/messages/compo…

@zahiiraah Hi Zahiiraah, thank you for reaching out to us. We request you to kindly elaborate on your concern and share your contact details with us so that we can assist you in a precise manner. Thanks - Swapnil

hello @Lenskart_com ?

hello????

@pitch2200 Hi there, Thank you for your suggestion! We truly appreciate your feedback and will definitely share it with our product team for consideration. Please feel free to reach out if you have any other suggestions or need assistance, we’re always here to help! Thanks - Swapnil

@Lenskart_com I would really appreciate it, if you think about making larger than 160mm frames….

@rishav_skr Hi Rishav, thank you for reaching out to us. We request you to kindly elaborate on your concern with us so that we can assist you in a precise manner. Thanks - Narinder. twitter.com/messages/compo…

@Lenskart_com thank you for the best customer support you guys replace the glasses without any amount much appreciated but I need some more help also can you help on that

@GauravKS1122 Hi Gaurav, this isn’t the experience we strive to deliver, and we’re sorry you had to go through it. We are getting this checked and will get back to you. In the meantime, kindly DM us for further updates. Thanks - Swapnil

@LenskartSupport I have received empty parcel when delivered. I've already registered this complaint with lenskart customer support but they were unable to help me in this issue and denied to refund. Order Number : 1336476512. I will be going to file a consumer case in this.

@GabrielChellia2 Hi Gabriel, this isn’t the experience we strive to deliver, and we’re truly sorry you had to go through this. Please allow us some time to review your case, and we’ll get back to you with a resolution at the earliest. Thanks - Kajal twitter.com/messages/compo…

@iVenpu @Lenskart_com I had an utterly disappointing experience too. Opted for a premium plan which offers a free lens replacement. But the catch is the lens will be replaced one on the frame we purchased previously. If the frame is broken or damaged this offer will not apply. They expect us to go

Scammed by @Lenskart_com Not even 3 months, premium price frame, fell from 2 ft height and broke. Such a cheap material ... In India "Successful startup" means how well they can scam the customers 🤬 Feeling shame on myself for going there 🤦‍♂️

@AshiwaniRanjan Hi Ashiwani, this isn’t the experience we strive to deliver, and we’re truly sorry you had to go through this. Please allow us some time to review your case, and we’ll get back to you with a resolution at the earliest. Thanks - Kajal twitter.com/messages/compo…

@LenskartSupport Waiting for delivery of order 1336372929, It was supposed to be delivered by the 12th, then it chnaged to 13th.. but is still not shipped. Requesting quick resolution

@ChandDis Hi Chandan, thank you for your time. As discussed, we are closing the case. Please do share your valuable feedback. Thanks, Shivang.

@LenskartSupport Either you repair or return my specs how long a person shall stay without specs .. I’m old customer of Lenskart but that store (MGRoad , Pune) services are pathetic.. return my specs immediately..my code 718450 ..

@Lenskart_com ; @LenskartSupport ; @Lenskart_com I gave my specs for repair to pune MG road branch ,since 5 working days past no update no news .calling store number 72198 00111 that given to me from store , but no one is to pickup call or call back .pathetic customer services

@Gavar168571 Hi Sneha, we tried to call you, but the call could not be connected. Kindly share your preferred timing for a call back between 12.00 PM to 9:00 PM, so that we can assist you promptly. Shivang.

@LenskartSupport I didn't receive any call. I'm still waiting for my exchange

@LenskartSupport i selected frame as you told here is the link of frame lenskart.com/lenskart-air-l… Size preferred M & L give first priority to M size

@shrinaman2003 Hi Naman, this isn’t the experience we strive to deliver, and we sincerely apologize for the inconvenience caused. Please be assured that we will connect with you at the earliest over a call to resolve your concern. Thanks, Shivang.

worst customer service a company can have😠 @Lenskart_com @LenskartSupport can't even connect with a person. I ordered Lenskart Studio sunglasses with Order ID: 1336700822 Order Date: 11 Apr, and suddenly it got cancelled.

@notadityakumar Hi Aditya, this isn’t the experience we strive to deliver, and we sincerely apologize for the inconvenience caused. Kindly share your registered contact number or order ID, so we can assist you further. Thanks, Shivang.

Hi @Lenskart_com Facing an issue during checkout on Lenskart. My account is verified (email OTP completed), but when I select the New Market store for delivery, it shows “invalid email.” Other stores work fine. Helpline couldn’t resolve it. Please assist ASAP #support

@AjayKum29949635 Hi Ajay, this isn’t the experience we strive to deliver, and we’re truly sorry you had to go through this. Please allow us some time to review your case, and we’ll get back to you with a resolution at the earliest. Thanks - Kajal twitter.com/messages/compo…

@LenskartSupport On Saturday, I will visit the store and get an eye test done and upload it now, how long will I have to wait?

@Lenskart_com 31 march ka book kra hua abhi tak deliver nahi hua Camplant krne ka bhi koi option nahi hai app m

@iVenpu Hi there, we are sorry for the inconvenience caused to you. Request you to please share the order ID and contact number via DM. Thanks-Divya twitter.com/messages/compo…

@DeviYogha @Lenskart_com I always go with local chains. This time tried with these guys assuming there will not be any compromise on quality, but never seen such cheap frame 🥴

@manoharanrajesh Please share your order ID and registered contact details via DM, and our team will immediately look into the issue and assist you in resolving it at the earliest. We appreciate your patience and would like the opportunity to make this right for you. Thanks - Narinder. twitter.com/messages/compo…

@iVenpu @Lenskart_com Lenskart is no more a startup, they are public limited company- their priority changed from Customer Acquisition to Profit maximisation.

@manoharanrajesh Hi there, we're really sorry to hear about your experience. This is certainly not the kind of experience we want for our customers. twitter.com/messages/compo…

@ryadav1 Hi Rohit, we are here to assist you. We are checking your concern from our end, and will get back to you with an update at the earliest. Thanks- Srishti D

@Lenskart_com Bought ₹199 voucher (Order #1328658242, 11 Jan 2026, valid till 11 April 2026). It is showing expired before validity. No help from customer care or WhatsApp. Email sent on 11 April, still no response. Looks like a scam #Lenskart #ScamAlert #CustomerRights

@DeviYogha Hi Devi, this isn’t the experience we strive to deliver, and we’re sorry you had to go through it. Please DM your order details along with your registered contact number, so we can review the case and get back with a resolution. Thanks - Kajal twitter.com/messages/compo…

@iVenpu @Lenskart_com Samething happened for hubby with specsmakers. The power was incorrect also. Then we started going to local optical shop, they also provide 1+1 n different types of lenses from Crizal, Essilor to local brand