PrettyLitter

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@MrsMCollett @FedEx @UPS Hi there. We're really sorry to hear about your experience, and we completely understand how frustrating that must be. We'd like to help make this right for you. Please send us a DM with your account email address so we can connect with you and look into this right away.

@PrettyLitter should see what @FedEx did to my box and the tracking on it... @UPS never jerks me around like this.

@ashbycorner Hi! We’re happy to help with that! Please DM us with your account email address. We’ll connect you with a member of our Customer Care team right away.

@PrettyLitter I need account help. Have tried emailing, and filling out the form on the website. No response. I’ve been a customer for years and like the litter. I just need heeelp!

@jaysinmnk Hi there, thank you for reaching out! We’ve sent you a response—please check your inbox at your convenience.

@PrettyLitter I sent a DM but figured you guys wouldn't answer.

Hey @PrettyLitter why do you market as best litter when your litter kills cats, is non biodegradable, melts when peed on and sticks to cats privates and causes infections?

@movebackusuck69 Hi there. We're so sorry to know that PrettyLitter did not hit the mark for you. We'd like to learn more about your experience. Please DM us with your account email address, and we’ll have a Customer Care member follow up with you right away.

@PrettyLitter I hope y’all go out of biz cause yall shit SUCK. Worst litter I’ve ever used not even close

@Herric77 Lamentamos mucho su experiencia. Entendemos lo importante que es el bienestar de su gato y esperamos una pronta recuperación. Envíenos un mensaje directo con su correo electrónico para que podamos contactarlo de inmediato.

Mi gato ha estado hospitalizado desde el jueves. No puedo creer que ni siquiera indicara sangre la arena. @PrettyLitter qué pena con ustedes.

No compren Pretty Litter, no lo hagan. Gracias a que dejé de confiar en esa arena es que me enteré que mi gato estaba teniendo problemas urinarios, o sea, mi gato estaba con hematuria (sangre en la orina) y esa arena nunca se pintó de otro color.

@Kinetic_OSOK Hi Jayson, we’re really sorry to hear the ads have been frustrating—that’s definitely not our intention. We appreciate your feedback and will pass it along. If you’re open to it, feel free to DM us so we can better understand and help.

@Sulhime64 Gracias por el mensaje. Queremos contactarte. Envíanos un mensaje directo con tu correo electrónico para que podamos contactarte de inmediato.

@PrettyLitter Necesito su ayuda, ya me comunique por correo, por teléfono con la paquetería y nada, nadie me ayuda con mi orden

📰Want the latest news, articles, and deals from #PrettyLitter? Sign up for our newsletter right meow: exp.prettylitter.com/4X8AH0b

@Cmillstein1 Hi there! Thanks for your message. Sounds like you could use some help from our support team. Please DM us with your account email address, and we’ll have a Customer Care member follow up with you right away!

@karmalcy Hi! We're so sorry for the trouble. We want to connect with you. Please send us a DM with your account email address so we can connect with you right away.

@PrettyLitter When you try Pretty Litter- it’s like a dream UNTIL it isn’t. Just try to get customer service (your eyes are watering from the pee slush & dust) - a chat bot who is still learning says sorry. Opt for “talk to human” there isn’t one. Do better

@Bold_Noise Hi! We appreciate you for reaching out! Please know that the cat is not in harm's way as their little paw is lame from a pre-existing condition. We love all cats, even those with extra quirks, and appreciate you taking the time to check on the well-being of this feline friend ❤️

@PrettyLitter why is there an injured cat in the background of your commercials?

@kammerdener15 Hi there! We’re sorry to hear you’re having issues. Please send us a DM, and a Customer Care member will follow up with you right away! We’re here to help!

@PrettyLitter how is your camping litter more expensive and so much worse. It sticks to the bottom of the box 10 minutes after they pee. Had to toss 3 bags and waste $100. The normal litter is significantly better.

@HerPipeStinks Hi! We understand your thoughts about the price of our litter. You always have the option of just using the litter as a health monitoring tool and not as your regular litter. Shoot us a DM if you have questions!

@PrettyLitter And your litter is costly

@HerPipeStinks Hi there, thank you for your feedback! We understand that larger bags would be helpful for multi-cat households. With PrettyLitter, you can adjust your subscription to get the quantity that works best for you. We appreciate your suggestion, DM us for more questions!

@PrettyLitter Make larger bags for those who have multiple cats.

@MxDaniGaming @DanielRotman Hi, Dani! We're really sorry to hear about your experience and understand how frustrating this must be. We’d love to connect with you to learn more about what happened and get this resolved. We’ve just sent you a DM!

This company has stolen my money and won't help me in getting it back. @PrettyLitter you SUCK. I've even messaged the CEO. Here he is @DanielRotman

@WittyWatermelon @badfriends_pod Hi there! Great question. Prettylitter was made with feline health in mind, which means the health monitoring technology tests for alkalinity and acidity with a cat's urine scale in mind as well. Shoot us a DM if you have more questions!

@PrettyLitter @badfriends_pod Does Pretty Litter work on humans?

@enoughhhalready Hi there! We're sorry to hear you're having dust issues. The dust could be an indicator that the litter is already saturated. If your litter box was dusty, it may be time to change out the litter box to a fresh bag. We want to help, please send us a DM!

@ScarnHockey Thanks for reaching out, Emily! Sounds like you could use some help from our support team. Please DM us with your account email address, and we’ll have a Customer Care member follow up with you right away!

Hey @PrettyLitter did you change your formula? I used to get a decent about of weeks out of your litter. And now im going through a bag almost every 2 weeks!

@HERMIT37 Hi there! Thanks for reaching out. Sounds like you could use some help from our support team. Please DM us with your account email address, and we’ll have a Customer Care member follow up with you right away!

@PrettyLitter The kittens that Stewart is holding(?) in your commercial don't look at all happy! That non-response to the feather being flicked in one of their faces tells me there's something wrong. Evidently, no one at the litter company is a cat owner. Ad company: POOR!

@evaplaysapex Hi there! Apologies for any confusion, but it looks like you may need assistance from our Customer Support team. No worries! Please feel free to send us a DM anytime, and we’d be happy to assist you further. Thanks for your time!

Pretty Litter is getting freaky 😈 @PrettyLitter