Purplebricks Customer Services

@Fal_89 Hi Fal, we're disappointed to hear of your experience with us, and we would like to offer some assistance. Would you mind sending us a PM? Thank you.

@willisRM73 Good morning, Rich. Thanks for letting us know that you're awaiting a refund at the moment. Can you please send us a DM with some additional information and we'll get back to you there to provide support? Thank you. twitter.com/messages/compo…

Hi @PurplebricksUK I’m still awaiting my refund. Please can you resolve this ASAP before I go to the ombudsman.

@Explore__Beyond We're sorry to hear that you feel you have been misled by our services, and we would like for our Customer Services team to look into this for you. Would you mind sending us a private message so we can assist further?

@Purplebricks_CS I’ve been mislead by yourselves. I have in black & white there would be no cancellation fees, but we’ve been charged £300.. That’s after a lack of communication for the 3 months my house was on the market. We had to pay, due to the legality, but I’d appreciate the money returned.

@PurplebricksUK Come and collect your sign - it’s scaring the neighbours.

@Sylwia_xo_ We're disappointed to hear you feel this way, Sylwia! Please send us a PM if you wish to discuss this further and we can have a look into this for you, thank you!

@PurplebricksUK Stay away from Purple Bricks if you want a legit, and honest sale of your property. Very unprofessional, no care for the customer.

@d888XX Good morning, would you mind sending us a DM so we can take a look into this for you? Thank you.

@PurplebricksUK I have made a complaint on the 10th June 2025 and no one has got back to me, please escalate.

@TedRyan16889991 We're disappointed to hear you're feeling let down. When you have a moment, please can you send us a DM with further information? Many thanks! twitter.com/messages/compo…

Purplebricks was something else

Everyone followed will be posted and unfollowed.

@PhlegmFight We'd like to find out more and help you get in contact with the appropriate team. If we do need to take your personal details, we will need to do this in DM therefore it would be best to discuss this there. Thank you.

@Purplebricks_CS Why can’t we discuss it in a public forum? Aside from my personal details, everyone should know the issue so they can’t decide whether your service is for purpose.

@Purplebricks_CS Apply some Customer Service to that please

@PhlegmFight Hello. We appreciate your frustration that you've not had the communication with the team and would like to help with this. Could you please send us a DM to discuss? Thank you.

@PurplebricksUK any response? At all?

@jjmmnndkbyron Hi there, we're deeply concerned to hear this, and have just responded to your PM. Thank you.

My tenants are moving out today, and @PurplebricksUK, who fully manages my property, failed to arrange a checkout time in advance until I phoned them this morning to prompt them. It's now 11 AM, but Purplebricks still hasn't provided a checkout time !!!

@scuttiapparel We're very sorry that you feel this way. Please know we'd like to offer as much assistance as possible. Should you be in need of support please don't hesitate to send us a DM at any time.

@scuttiapparel Hi there, we're very sorry to hear of your experience. If you could please send us a DM, we'd be happy to look into this further for you. Thank you.

@joanne60502 We're disappointed to hear this, Joanne. When you have a moment, please can you send us a DM with further information so we can offer support? Many thanks!

@LorraineBushell Hi Lorraine, we have responded to your DM now.

@PurplebricksUK Funny that I paid £1500 and you haven't sold it

We’ll help you sell your home completely for free (no bull) 💜 purplebricks.co.uk/sell-my-house

@harriet58 We understand your concern, Harriet. Our team will take the necessary time to investigate this thoroughly, but rest assured they will be in touch as quickly as they can. Thank you for your patience.

@Purplebricks_CS But you’re not, 2 weeks wait for a response to a complaint when I need to sort this now isn’t acceptable.

@Purplebricks_CS @PurplebricksUK Paid £1,094 upfront & had to remove my property temporarily through no fault of my own. Now being told I need to pay £700 to relist it despite not being made aware of this when removing. Disgusting customer service. I will not be using again 😡

@harriet58 Hi Harriet, we have just responded to your most recent DM. Please rest assured that we are working to get this matter resolved for you as soon as possible.

@Purplebricks_CS So basically just wanted me to DM so not discussing publicly.. absolutely no support offered just a repeat to raise a complaint online, then no one calls me. Well done Purplebricks, another customer pushed towards a high street agent!

@HarryWheelwrig1 Hi Harry, we're concerned to hear you have not heard from the team when expecting a phone call. Please send us a PM regarding this and we can have a look into it for you. Thank you.

@PurplebricksUK can someone contact me, for the love of God. How is your organisation legal. 3 weeks ive been waiting for a call and got NOTHING. I want my money back

@harriet58 Great! We have responded to your message privately, Harriet, so shall continue the conversation there. Thank you!

@Purplebricks_CS I absolutely would like to discuss please. I have raised a complaint on your website but no one has called me yet. I will message you.

@XmoSteve Hi there Steve, thank you for taking the time to raise this experience with us. We're concerned to hear that you're waiting on a response and we'd like to look into this for you. Could you please send us a DM so that we can take some additional details? Thank you.

Im losing the will to live with @PurplebricksUK - no responses to emails and buyer is threatening to pull out. #poorservice #estateagents