Hi,
We take reports of discrimination very seriously, and we understand how concerning it is to not have received an update on your formal complaint yet.
Please send us a Direct Message with the phone number and email address linked to your account, along with any additional information, such as the date and time of the trip or your original support ticket number.
Once we have these details, we will investigate this immediately and ensure your case is prioritized.
We await your message.
@UberUKI_Support
Hello, I filed a formal discrimination complaint regarding the driver of vehicle AF22 ZTK, but I haven't received an update. Please see my statement attached. Please DM me so I can give you my account details.
@thameswater Just reported a major pipe burst with water sprouting from the floor like a fountain! 50 cm deep in places (at the moment).
@thameswater don't class this as an emergency, and have given us residents a 48 hour response time.
Unacceptable.