Uber Support

@sami110l نتفهم قلقك، يبدو أن فريقنا تابع معك عبر البريد الإلكتروني بخصوص هذا الأمر، ويمكن العثور على ردودنا داخل التطبيق عبر قسم «المساعدة» وضمن عنوان البريد الإلكتروني المرتبط بحسابك. يرجى الرد هناك مباشرة مع أي أسئلة أو مخاوف أخرى قد تكون لديك. نقدر تفهمك.

@Uber_Support أود الإفادة بأنه لم يتم الرد عليّ حتى الآن. أرجو مراجعة المشكلة وحلها في أقرب وقت. شكراً لكم."

@Chef_Fregz Hey Fregz, This is definitely not the kind of experience we would like you to have. Kindly share the phone number and email associated with your account via Direct Message, so that we can look into this right away.

@UberUKI_Support pls what is off with your drivers? you tell them to hold on cos you need to get your child or lock your door and they speed off. what manner of crass behaviour is that?

We understand how upsetting this situation must feel, especially given your dedication to completing every order. We want to look into this carefully and make sure your concerns are addressed. Could you please DM us the email address and phone number linked to your Uber account, along with the details of the specific order you’re referring to (such as the date, time, and restaurant or customer details)? Once we have that information, we’ll be able to assist you further.

@Uber hi my name is Andrew Smith im a Uber eats driver from Toronto I have a disability and complete all me orders I never keep them this is not right they listen to a customer who is lying over a driver who works there ass off i delivered every order I have I feel like im being

@SadieSinner We recognize how concerning it is to feel unsafe or singled out while traveling. To help us investigate, please share your registered email, the phone number associated with your Uber account, and the trip details via DM. We look forward to hearing from you. twitter.com/messages/compo…

If a man speaks to me in a way he wouldn’t speak to another man that is taller/bigger than him, I’m telling him to STFU Me, some random man’s emotional punching bag? 💁🏾‍♀️ That’s why I won last night @Uber Tell your drivers to behave Esp picking up women at night!

We understand how upsetting this situation must be, especially when you’ve paid extra for a priority pickup and it didn’t meet expectations. That’s definitely not the experience we want for you. We’d like to look into this and help resolve it as quickly as possible. Could you please share the trip details (such as the date, time, and pickup/drop-off locations) or the receipt from the ride? This will help us review the charge and assist you further.

@Uber_Support I want a refund for my $8 RIGHT NOW. I ALREADY paid extra for a priority pickup that WASNT EVEN TREATED AS PRIORITY, AND NOW IM GETTING CHARGED WAY MORE THEN I SHOULD BE. I WANT A REFUND FOR THAT $8 NOW. THIS IS RIDICULOUS.

@LJoseph37885 Thanks for reaching out. We would like to follow up on your inquiry. To proceed further, please DM us the phone number and email address associated with your Uber account. We will investigate the matter and get back to you with an update. twitter.com/messages/compo…

@UberEats i joined uber eats about 2½ months ago, and they recently gave me a promotion but when i click on it to claim it just says could not be claimed. Is there a way i could fix this?

We acknowledge your recent experience with our support and are here to assist. To move forward, please DM us the phone number and email address associated with your Uber account, along with the specific details of your concern. We will review the information and provide you with an update.

@Uber, @Uber_Support you have the worst Customer service ever. I was trying to connect with your team but your chat support wantedly avoided my query and asked the same questions again and again even though I gave them the answer And finally there's no response Worst service

Hola @raulangelesc, agradecemos que nos hayas compartido los comentarios sobre tu experiencia, nos pondremos en marcha para verificar lo sucedido, por lo mismo requerimos que nos compartas: ⭐ Tu correo que tienes registrado en la App. ⭐ Tu número de teléfono con indicativo de tu país. 🚘 Fecha, y hora del viaje. Por favor digita los datos, ya que no es posible aceptar las capturas para la validación Quedamos atentos a tu respuesta.

@Uber_MEX tuve una mala experiencia: conductor llegó y se fue sin dar servicio, afectando una cita médica. Tengo evidencia del viaje cancelado. Solicito que revisen el caso y me contacten por DM.

@_fuego98 Sorry to hear about the trouble, Kindly note that we've responded to your concern via DM. Please check.

@Newcity1249415 @UberEats Yes 🙌🏾 🙌🏾🙌🏾🙌🏾

Y’all inspire me to get up & go to the stores physically 🙌🏾🙌🏾 @UberEats

@Dinny30 We're sorry to hear about this, DJ. Kindly send us a direct message with the email and phone number linked to your account, so we can assist you further.

Thanks for reaching out. We are sorry to hear that an item was missing from your order and for the frustration caused by your recent support experience. To help us investigate this further, please send the email address and phone number linked to your Uber account, along with the specific order details, via DM. With this information, we’ll be able to take a closer look and move toward the best resolution for you. Thanks for your patience.

@UberEats i placed an order. I didn’t receive one of my items. I follow the prompts and include a photo of what was requested. In the photo the item is clearly missing and your support agent Rebecca kept saying we can’t refund me. Then keeps closing the conversation. Please help.

@_fuego98 We are here to help. Kindly DM us the mobile number or email linked to your account and order ID some additional details about your issue so that we can assist in the best way.

@Uber_Support For what ?

Sorry to hear about the trouble, Ann. We totally understand that this is not the experience you hoped for. We’ve escalated this issue and a member of our specialized team will be reaching out to you through your app or on email, once they finish reviewing ASAP. Thank you for your patience

@Uber_Support Thank you @Uber_Support for the fast response, the number linked to the account is 0114116602, I was coming from Big Fish Westlands to Ngara Fig Tree from around 9:30 am (For some reason, I am unable to send a DM)

Get the help you need through 24/7 phone support! With our dedicated phone support line, you have the option to speak to us about the issues that matter to you. Are you a rider? Please dial 0800-724-787. Are you a driver? Contact us on 0800-724-786.

@Olalaaaaaaaaaa0 Bonjour, merci pour votre message. Nous restons disponibles en DM pour vous assister.

Bonjour Uber, je souhaite changer mon lieu de livraison mais je suis bloqué, pouvez-vous m'aider ? @Uber_Support

@Ann1356225 Sorry to hear about the frustration this situation might have caused. Please DM us the mobile number linked to your account along with some additional details about the trip in question so that we can look into this.

@uber_kenya Hello @uberkenya, I couldn't tweep the whole story so I am sharing a screenshot of my experience with your driver and his details.

@jithin45094 Thank you for your patience. Your concern has been carefully reviewed, and we've sent a response via DM. Please take a moment to check it there.

could you help out to cancel the subscription of uber one, i dont use the service anymore, pls help on the refund? @Uber_Support

@XSAD482495 We understand how frustrating this must be, and this isn’t the experience we want for you. We’d like to look into this right away. Can you please send us a DM with the email and phone number linked to your account, so we can review what happened? twitter.com/messages/compo…

@Uber_Support My Uber Eats appeal has been under review for several weeks. I’ve been asked to wait 3–7 business days multiple times but haven’t received a final decision. I have proof from 3 weeks ago. I’d really appreciate an update or escalation. Thank you.

@Girthcarlo We're sorry to hear about this experience with this trip. We're here to help. Please send us a DM with the email and phone number associated with your account as well as the time of the trip, so we can assist you further.

@Uber @Rivian I was incorrectly charged for a ride I did not take on March 18th. I requested a ride, and while waiting, the app suddenly said “Ride Complete”. I tried to resolve this in the app, but was not given a refund. This is so upsetting and unacceptable. Please can I be helped.

Thrilled to supercharge our fleet with @Rivian ⚡🖤

@freakazoid67216 We appreciate your patience while we looked into this. A detailed update has been sent to your Direct Messages. Please take a moment to review it there for the next steps regarding your concern. We truly value your understanding as we work to resolve this for you.

@Uber_Support I just saw somebody's reply via message through the app, and I'm getting the same response that I was getting earlier about how a surge window that I was in that should have attached to my account before I accepted a trip that did not attach apparently I don't qualify for

@sergioaved @Uber driver support is absolutely useless. I wanted to share this with you showing that I was in a surge zone and support does not want to provide me the money that they owe me when I accepted a trip after being in this zone. All because the app wanted to glitch out