Daniela Boyd-Waters

@dhlexpressuk I need to urgently speak to you about a package you failed to deliver today. Please can I speak to someone right away? I can only access a bot on your phone numbers and want to check my address is correct

@TfL Can you help me understand a charge on my bank account for a journey I don’t recognise though?

@dboydwaters Hi Daniela. Thanks for the message. Our cyber security incident is still ongoing. This is affecting all services - including accounts and refunds. We do not have a timeframe for the work, but updates will be posted on the TfL website. Thanks, JL

@TfL I’m trying to find a payment on your website that I’ve been charged for (and want to dispute it!) but your contactless website is down? Due to cyber security? Please can you find the details of my charge for me?

@LNER you’ve refunded me for my train tickets but not my hotel from a July delayed train where we got abandoned at Peterborough. Please can you help?

@LNER I am yet to receive responses for my delayed journey and hotel expenses on 29 July - please can you let me know why there’s a delay

@LNER can you guide me on how to get a refund for last nights disrupted journey Peterborough to kings X? We stayed in a hotel and plan to get back to LDN via your service today, but obviously looking for hotel taxi & food cover last night and refund for our journey. Thanks.

@sarahknapton @LNER I Spoke to the info desk - no trains until at least after 9pm

@LNER Can you tell me what is happening with the 7pm from Kings Cross to Edinburgh - it’s completely missing from the departures board. Is it cancelled? Everyone here clueless.

@LNER will we be able to use the our train tickets to Berwick tomorrow?

Southgate, you're the one ❤️

It's clear to see what @andy_murray means to the world of tennis 🫶 #Wimbledon

@chloexarsenal Are you selling it? X

@_aliceedKasyoki What evening pls?

@summersoff_ Friday 2nd August standing tickets xx

@dboydwaters Hi!! I might be interested. 🥹 Can you dm me with more info?? 🥺

I am selling Eras tour tickets in Warsaw for first weekend of August. And I am on the hunt for London Eras tour tickets #TaylorSwift

@luciamorag Friday 2nd aug standing

@dboydwaters Hi! Which night and sector?

@aletoowelll This is for Friday 2nd!

@dboydwaters hi! what night? i’m iso warsaw n2!

@saluteAUT Re fucking tweet

i saw her close rainbow disco club last night and i'm here to remind you lot that she is one of the greatest. a literal fucking machine, do yourself a favour and go see her dj if you haven't already

@doobeedadee Did you get a refund in the end? deciding whether to bother with the protection added £10 ?

@glastonbury @seetickets being refused a refund despite purchasing ticket protection and providing a doctor's letter (due to pregnancy complications.) I absolutely gutted I cannot attend this weekend and now down over £300. Due to complete and utter insensitive bureaucracy.

@eternalgws Anti hero (insecurities come through so strongly) and Begin Again!

@cultbeauty I’m not able to? Can you DM me pls? X

@dboydwaters Hi there Daniela👋 We would be happy to check this for you if you could pop us a DM? Thank you✨- Macey, CB x

@cultbeauty hey - I just purchased my first product from you and entered the 15% discount and you only took 3p off my item? Can you help?