guybottomley

@Spotify my account has been hacked. It was only set up linked to my FB but someone has now added an email and new password so the only way I can access is via the FB loggin on the app. I also can’t cancel the account or recover it so the direct debit is coming out each month.

@Wise i have a couple of complaints outstanding but this is the best one. Transfer set upon May 26, still pending. Last response from complaints / verifications was 2 weeks ago so ive tried to cancel the transferand now they say i cant cancel them. 423546617

@Wise my 3 transfers from 7th June still havent gone thru. I have no replies from your teams via email or on twitter now for 10 days. Ive now paid the transfers using @RevolutApp but now you wont cancel the transfers that have been sat in wise for over a month. ›

@Wise How can any regulated institution justify holding up payments for a month and giving little to no explanation as to why it’s happening? Routine checks don’t take 20 days and that’s what I’m complaining about

@guybottomley2 Hello there. Please know that we always aim to give the best experience to our customers but as a regulated financial institution, there are rules that we need to follow - which includes routine checks. We're working on resolving this case as quickly as we can. Thanks so much.

@Wise I have 10k on hold now for over a month - I cannot stress how bad this business account is to other small business owners. This is the reply after holding the transfer for well over 10 days 😂

@Wise How can we run a business if you hold up payments for a month with no good explanation of why it’s happened?

@guybottomley2 Hi there. Please know that you've a right to make a complaint, and you can read more on this: wi.se/complaints_pro…. We've also replied to you here: twitter.com/guybottomley2/…

@Wise I have 3 complaints outstanding you are ignoring. Your bank offers no way to escalate serious complaints - how is this legal within regulatory frameworks in the UK? One is 431030723, you can find my other account details from there

@Wise Routine checks shouldn’t take a month. All the team has told me is checks can take up to 10 BD, we are now over 20 BD

@Wise to any of your potential business customers - here’s another German payment that’s been on hold for routine checks since the start of June. No real help from anyone at the bank. DO NOT USE WISE FOR SMALL BUSINESS

@Wise are unable to process payments to turkey or French Polynesia, worst international account on offer, no way of complaining either, I’m being ignored over and over again. Last message here was 10 days ago!

@Wise I have 3 business payment that have been stuck on hold for a month now, total amount 10k+ Unable to run an international business with wise - be aware other small business owners

@Zipcar no van after 40 mins I’ve been on hold for 20 minutes!!!! Never using you again, terrible service

@officialUKMail Hi I’ve been waiting 4 days for collecting on a next day parcel. Can someone message me back and tell me what’s going on?

Our agents are ready and waiting to help with any queries you may have. If you have a query you can send us a Direct Message on Facebook or Twitter. Please have a consignment number ready and we will be happy to assist you.

@officialUKMail Please can you message me back?

@officialUKMail CC7DEC65 Can you tell me when my new collection is scheduled for? I’ve been waiting for 4 days now

@officialUKMail Guys what the hell is going on with your service? I’ve been waiting THREE days for a collection for a next day delivery package This is beyond a joke, not even a message to tell me you would miss the delivery slot tonight. Waited around again for no reason. Furious

Our agents are ready and waiting to help with any queries you may have. If you have a query you can send us a Direct Message on Facebook or Twitter. Please have a consignment number ready and we will be happy to assist you.

@officialUKMail What’s your procedure when you miss a parcel collection date? Do you normally email/call the customer to re arrange or just ignore them?

@hsbc_uk_help 0345 740 4404 i can understand delays like this on your FX desks, but understaffing the phone lines for 3 hours is rediculous

@hsbc_uk_help I tried again but ive been waiting for 45 minutes and have given up. i'm whistling the holding jingle but thats about it

@HSBC_UK_HELP waited almost two hours on the phone to set up a new payment only to be hung up on straight away. I know its a friday but...