Plusnet

@spinner2000 Hi Chris, thanks for coming to us. We want all our customers getting the best deal possible. Give us a call on 0330 1239 123, and the team will be able to look into this for you.

@Plusnet my broadband is due for renewal I dont usually look at "exclusive" deals for me but tonight I have and it is cheaper to be a new customer and get a £160.00 gift card.. And to think I have 3 more family accounts with you aswel.. So much for loyalty.. Time to switch 😒

@David_SugarPen Hi David. I'd recommend having a chat with our customer service team on 0330 1239 123, and they can take a closer look at what's happening and see if we can get it sorted.

@Plusnet Hi, I wish to move my domain and email service away from Force9/Plusnet due to a number of circumstances. Please would you let me know the procedure from your end to help this happen? Thanks.

I can appreciate why this would be concerning for sure. It would be best to have one of our guides take a closer look at this. Please contact our team by dialling 0330 1239 123 from any phone, and they will assist you further - 8am to 8pm. For more ways to contact us please see this link 👉 plus.net/contact-us/

I’ve not had internet for 2 days! @Plusnet @plusnethelp

@highlandtam Hi. I would recommend reaching out to our team and we can take a look into this for you here 0330 1239 123.

@Plusnet How long is the wait after the BT guy has installed fibre do i wait for you to connect ?

Hi Dan, thanks for reaching out. It's great to hear that you've changed your fibre package to a faster one, it can take some time for speeds to settle and get to where you should expect them to be, in some circumstances it can be up to 24 hours. If at that point you don't see a difference, please give us a call and let us know on 0330 1239 123. For other ways to contact us, please visit our website: plus.net/contact-us

@Plusnet Completed a product change to fibre 900 yesterday, had an email a short time ago saying this has completed. Upload speed seems to have changed, but not the download. Any ideas?

@Plusnet why is your website so slow all the time? Everything else works fine

Afternoon Anneli. I completely understand how important it is to ensure you have a strong and stable connection at all times, and I appreciate why this would be concerning, especially if this is happening regularly. Please text HELP to 07800008121 so we can run some checks, and we'll be in touch with the next steps.

@Plusnet my wifi works perfectly well during the week, but the weekends is a different matter. It’s constantly dropping out. Why? I’m mighty fed up with it now.

@PHaven4668 Hi Peter, give us a call on 0330 1239 123, and the team will be able to get this looked into for you.

@Plusnet Re changes to email service, still had no contact from Greenby ?? What do I do??

@jessamyntownley Sorry to hear that there's been any delays with your connection. Hopefully our engineers can have you up and running as soon as possible.

@Plusnet absolutely rubbish. Moved house on the 19th, my partner called the week before to arrange the switchover and was told it would be up and running on the 19th. No internet yet, called up and been told it won’t be up and running until the 30th. Absolutely disgusting.

@MelJD46 It's a real shame to hear about your experience Mel, this is the last thing I'd expect to see. If you are unhappy with how things have gone you can get in touch with our customer care team to raise a complaint further, you can give them a call on 0330 123 9123.

@plusnet where did it all go sk wrong. Where did you get the idea i would be pushed around and treated like an idiot with no choices ? #megafail

@xdean2 Hi Dean, if you'd like to change providers you certainly can. If you'd like to move to Plusnet, you can enter your postcode into our website to view the speeds we can offer at your home along with the available packages 👉 plus.net

@Plusnet looking to change broadband providers from BT but read somewhere that if you try just get routed back to see the expensive option trying to get away from. Can you confirm can swap to plusnet as new customer with new customer pricing from BT?

@CharlieRWalker This isn't something we can check via X I'm afraid, if you reach out to the team they should be able to check things over in a bit more details.

@Plusnet Hi yes ive done that, and this is the same response I kept getting in DM sadly. My question was how long, not how to troubleshoot. One of your team has rang me now anyway and quoted 2 to 3 days potentially but hopefully today.

@Plusnet Hi Guys. Given you DMs now seem to be dominated by an AI Bot that doesn't understand basic queries and just keeps replying with automated messages that dont answer the question. How long can I expect my broadband to be off in DL3 0? Its been off 8 hours now...

@MorganMF9867 There shouldn't be any issues with dialling the number from abroad, as it is possible to do so. You can try using the country dialling code +44 330 1239 123. Should issues persist, you'll need to call us from another known working phone.

@Plusnet I've already explained I can't use that number from abroad

@Plusnet still no help from you with regards to my brother, who has learning disabilities, with regards to limiting his access on broadband, to protect him. Reached out, given a number that I said I'm unable to dial, then absolutely zilch. Nada, nothing.

I can appreciate why this would be concerning for sure. It would be best to have one of our guides take a closer look at this. Please contact our team by dialling 0330 1239 123 from any phone, and they will assist you further - 8am to 8pm. For more ways to contact us please see this link 👉 plus.net/contact-us/

@Plusnet I want my £150 reward. Cough up and stop welching and breaking contract. It is bad faith and appalling behaviour. Sort this out as your team on the phone do not sort this out. They lie and gaslight.

@ElliePedrick This is great to hear, Ellie. Thanks for taking the time to share your experience with us. It's always a pleasure to pass on positive feedback 🙂

Greig from @Plusnet, you are a legend. The kindest, funniest customer advisor I’ve ever spoken to. Made a mundane task so entertaining!! Definitely deserving of a pay rise! If only you didn’t live in Scotland we could go for a drink! 😉 10/10 customer service

@otahouri Hi Omid, I'm sorry to hear things aren't going as expected, the team are the best people to help, and get this raised further. Please give us a call on 0330 1239 123.

@Plusnet Signed up Nov 2025, with installation on 15th Dec 2025. Three months later and I'm still not connected. 8 different Openreach teams have come out and tried the exact same things, only to tell me they can't complete the job. No progress in 3 months

Hi. Need help with your broadband or landline? Text HELP for broadband or Text PHONE for home phone to 07800 008 121. 1. We’ll run tests to find out what’s going on. 2. If you need an engineer, we’ll text you to book a slot. 3. If not, we’ll call you within 30 minutes to solve your issue.

@Plusnet be nice if you were straightforward & didn’t fob females off when we are asking for your shitty internet service to be sorted! Paying for 900 mbps and getting 170!!! 😡

@notonlybut2025 Ah man, what a nightmare! In that case, please use our website for other ways to contact us: plus.net/contact-us/