Plusnet

@davidjohn73_ I'd recommend having a chat with our customer service team on 0330 1239 123, and they can take a closer look at what's happening and see if we can get it sorted.

@BluntMancLady @Plusnet Count yourself lucky I never received mine. I would be highly dubious of anything they offer to get you to sign up.

@Plusnet signed up - all fine. Received gift card but having followed instructions cannot log in to get PIN. Requested p/w reset but no email arrived & have checked spam. What can I do to be able to use it? Thanks

@BluntMancLady Hello Melanie. It would be best to have one of our guides take a closer look at this. Please contact our team by dialling 0330 1239 123 from any phone, and they will assist you further - 8am to 8pm. For more ways to contact us please see this link 👉 plus.net/contact-us/

@btc8500 Hi Jason. We certainly want you to get the best speeds. If you do want the team to take a closer look, they're available on 0330 123 9123.

@Plusnet It’s disgusting that you make people pay for 900Mbps, Yet the WiFi side of the router can’t even deliver that speed Only via Ethernet what a scam that is Yet my phone can support over 1400Mbps And yes told you don’t do WiFi 7 So paying extra for nothing really

@judewri Hi Jude. I can certainly pass this feedback on. I'd recommend having a chat with our customer service team on 0330 1239 123, and they can take a closer look at what's happening and see if we can get it sorted.

@Plusnet phoned a few days ago and was told an engineer would be here on digital switch over day - now phoned today to be told I'm on my own setting up the new EE router attaching land line etc. Bit of staff training required maybe and who is right ?

It's disappointing to hear you're no further forward with this and that this has pushed you to go elsewhere. If this is something you'd like to discuss further, please give us a call on 0330 1239 123 so we can raise this further, and we'll give you the best support moving forward.

@Plusnet Done this several times over the last few weeks and the problem still persists. Robots and no humans. Disgraceful service. Already put in place moving to another service.

@Plusnet #plusnet #internet Plusnet are just about the WORST Internet service provider I have ever encountered!! They take ages to settle any problems and blame everything else!!! Awful service. AVOID LIKE THE PLAGUE!

Good evening. I'm really sorry that there's been so much trouble with this bill payment. I completely appreciate that you need this all sorted as quickly as possible. If you give the team a call on 0330 1239 123, our customer service team will be able to take a further look into what's going on.

@Plusnet have restricted my service as payment hasn’t been made(despite setting up a DD!). I have tried to pay online several times but payment page is not working. I called 3 different numbers between 18:20 and 18:40 and been told their lines are closed and only open 8am-8pm?!

@GregIngham1 This isn't something we can check over X I'm afraid Greg, please reach out to our customer care team as they'll be able to check over your details and provide the latest updates.

@Plusnet Can you get info on where he or she is for this installation please?

@Plusnet hi can you confirm what time you are installing the Internet today for me? Tried to inbox you. Thank you

@GregIngham1 Hi Greg. We certainly don't want this to be the case. You can raise this and escalate it with the team on 0330 123 9123, and they'll take it from there.

@Plusnet Because of this, we'll be looking for 6 months free no charge of our bills with plusnet, customer service and service in general has been shocking.

Hi Coltan. Sorry to hear that the option you were looking for is no longer avaialble. It is possible that the order would be cancelled if the service was not available. I'd recommend having a chat with our customer service team again on 0330 1239 123, and they can take a closer look at what's happening and see if there are any other options.

@Plusnet Hi, on the back of the digital switch over email I called up to ask some questions and proceeded to renew with full fibre. However the switch over link showed two options. Full, and Fibre. plus.net/help/my-accoun… The call handler told me Fibre isn't possible - they're cutting it off. My only option is full fibre. Why is it right there as option in the switch over link? The handler said this copper is also being removed - I said online it lets me pick it as a option but he said the order would cancel if I did. 'its not possible' I wanted to remain on this to avoid disruption to the property outside

Hi Jude. Need help with your broadband or landline? Text HELP for broadband or Text PHONE for home phone to 07800 008 121. 1. We’ll run tests to find out what’s going on. 2. If you need an engineer, we’ll text you to book a slot. 3. If not, we’ll call you within 30 minutes to solve your issue.

@Plusnet Sky routers used to connect to my WiFi extender and work just fine Your Plusnet routers are awful, spotty connection at best, at least 2-3 times I have to wait 10+ minutes to reconnect. Was promised same speed yet I received slower less reliable internet.

@Atul1219 Hi Atul. Hope you're well. I'd recommend having a chat with our customer service team on 0330 1239 123, and they can take a closer look at what's happening and see if we can get it sorted.

@Plusnet I received an email saying my move to EE will keep the same price, phone number and contract length. But the Digital Voice link only takes me to standard 1–2 year EE contract offers. Where is the migration page / unique code entry mentioned in your instructions?

@AlisonMLees Hey Alison, I know you'll be keen to get this sorted. Please give us a call on 0330 1239 123, and the team will be able to help.

@Plusnet I have new email, says I'm switching to ee in 30 days. I phoned already. I want to remain with plusnet fibre to cabinet but lose the phone line rental, at a reduction in cost. This was not offered anywhere & person I spoke to on the phone before couldn't help. Please fix it.

@Plusnet I've had an email about phone line switch off. The email & your website appear to be claiming that I have to switch to fttp but that's not actually true, is it? I need greater transparency, actual dates & costs, and better customer services. This is most disappointing.

Hi Caz. Need help with your broadband or landline? Text HELP for broadband or Text PHONE for home phone to 07800 008 121. 1. We’ll run tests to find out what’s going on. 2. If you need an engineer, we’ll text you to book a slot. 3. If not, we’ll call you within 30 minutes to solve your issue.

@Plusnet what the hell are these numbers! I'm a work from home pet sitter and these are my clients internet stats after a router reset (it was worse before). They should be compensated and given a new package cuz internet this bad should be a crime! They shouldn't pay for that!

@FlowerP79667758 Good afternoon. I completely appreciate that you need this to be all sorted as soon as possible. If you give our customer service team a quick call on 0330 1239 123, we'll take a look into what's going on for you.

@Plusnet are Openreach coming today to fix fault?The engineers came yesterday and found the fault. It was caused by the is pavement being dug up and wire cut. They have identified where the break is. Openreach have said you have to contact them, Ofcom rules.

@ppotter39 Hi Paula. We don't have WhatsApp as a form of contact I'm afraid, what I can suggest is asking someone back home in the UK to contact us on your behalf, or ask them to report the problem using the website.

@Plusnet Did you get my reply? I need to contact you but have no phone coverage at sea so can’t call / text! Do you have WhatsApp or an on line chat?

@Plusnet my broadband/wifi has stopped working currently. I can not call or text as I am on a transatlantic cruise with no phone coverage. My house sitter needs my internet. How can I contact you without a phone network (you do not have a chat / email or reply to dms!!)

@LeoIncorp Thanks for clarifying. You'll need to contact the seller of the handset through eBay to advise that the handset is locked and for them to assist you with getting it unlocked.

@Plusnet I am in then US and don’t have a way to call you

@Plusnet Hello! I recently bought a phone off eBay and it said it was locked to your provider! It says it’s still locked but has no name of what provider. Is there a way you can contact me and help me unlock it? Thanks!

@drasnah Hi Mark. Sorry to hear that you're having any issues with the speeds you expected. I'd recommend having a chat with our technical team on 0330 1239 123, and they can take a closer look at what's happening and see if we can get it sorted.

@Plusnet I'm a new broadband customer effective yesterday having left EE. Your service supposedly faster 900 seems slow and glitchy. Is this the new norm do I need an engineer to call rd to check set up? I've messaged your tech bot guys and awaiting there response. Unimpressed.