@binarydotcom please I haven't gotten my payment yet

@_official_major Hi! We're sorry to hear that. When did you submit a withdrawal request and which withdrawal method did you use?

@binarydotcom I used the credit card method and I created a request since last week Monday

@_official_major Hello! Has your transaction been processed? (You should have received a Withdrawal Successful email in this case). It usually takes banks 3-5 business days to process the incoming international transaction once the funds have been processed and transferred by our team.

@binarydotcom Yes it has been processed since last week Tuesday....can I send my trace ID?

@_official_major Hi! The traceID works for internal tracking. Once your funds have been transferred, your bank has a different tracking system. You can reach out to our customer support team on support@deriv.com to get the ARN number in order to trace the transaction status within your bank.

@binarydotcom But how do I know if the funds have been transferred