Binary.com

@Amit3Khandelwal Hi Amit! We are sorry to hear that. Can you please provide us with the support ticket number in order for us to follow up regarding this?

@binarydotcom hi, I am still awaiting for my account withdrawal. I have sent today a 5th reminder

@olu_olugbenga Hi Olugbenga! Please make sure to follow the log-in steps here and select Deriv Limited as the broker.

@olawaleNaKi1 Hi! Unfortunately we can not assist with account and deposit related matters through social media due to information security. Kindly reach out to our customer support team via email on support@deriv.com - they can investigate what the issue might be.

@6gtt1 Hi! Please make sure to follow the log-in steps here and select Deriv Limited as the broker.

@binarydotcom I am trying to log into my MT5 account and getting a message saying invalid server.... On the site it says it has finished upgrading but now l can't log into my real account on MT5 because of invalid server name please help@binarydotcom

@BrodaTizzy Hi! We're sorry to hear that. Kindly reach out to our customer support team on support@deriv.com and provide a payment confirmation screenshot - they will be able to locate your transaction.

@binarydotcom Good day sir/ma I mistakenly deposited btc to my binary wallet yesterday during the rebrand and it have not reflect

@sekokopeCarter Hi! Could you please tell us more about the issue you are facing with signing up for an account, in order for us to assist you better?

@binarydotcom I'm struggling to create a new account....

@_official_major Hi! We are sorry to hear that! Kindly reach out to our customer support team on support@deriv.com - they will be able to investigate the matter.

@binarydotcom Please I also deposited to my bitcoin account and it's yet to reflect....... what is going on with your payment systems it's really annoying

Hello! If you have submitted your documents for verification, please allow our team 3-5 business days to review the submitted documents. You will be informed via email, once your account verification is complete.

@Akire64575758 Hi! We're very sorry to hear that. Kindly reach out to our customer support team for assistance on support@deriv.com - they will be able to investigate the matter.

@binarydotcom My binary platform isn't working since last week. It shows the sms waiting for update. And at the top of the screen(title bar) where there are details of accounts theres a word "netting " please help

@NASDAQ100_king Please note that your selected withdrawal method may require additional processing time for the incoming transaction (after the funds have been transferred by our team).

@NASDAQ100_king Hello! We're sorry to hear that. When did you submit a withdrawal request? All withdrawals are processed by our team within 24-48 hours from Monday till Friday. You will then receive a "Withdrawal successful" email and the funds will be credited to your selected payment method.

@_official_major Hi! If you have sent an email to our customer support team, please allow the team 24-48 hours to look into the matter and respond to your query.

@binarydotcom But why aren't they responding to their mails

@binarydotcom please I haven't gotten my payment yet

@_official_major Hi! Unfortunately we can not assist with account and funds related matters over social media due to information security.

@binarydotcom Is your support team on twitter?.....they aren't responding to mails

@_official_major Hi! The funds transfer is made as soon as the processing is complete - at the same time you will receive the "Withdrawal Successful" email. You can request for the ARN number (which will only be available once a transfer has been made) from our customer support team.

@binarydotcom But how do I know if the funds have been transferred

@_official_major Hi! The traceID works for internal tracking. Once your funds have been transferred, your bank has a different tracking system. You can reach out to our customer support team on support@deriv.com to get the ARN number in order to trace the transaction status within your bank.

@binarydotcom Yes it has been processed since last week Tuesday....can I send my trace ID?

@_official_major Hello! Has your transaction been processed? (You should have received a Withdrawal Successful email in this case). It usually takes banks 3-5 business days to process the incoming international transaction once the funds have been processed and transferred by our team.

@binarydotcom I used the credit card method and I created a request since last week Monday

@DeanMichealsMDP Hi! We're sorry to hear that you are facing this issue. Kindly contact our customer support team for assistance on support@deriv.com

Hello traders! We will be updating our #MT5 servers on Sunday, 24 May at 3.00 am GMT. This may take up to an hour to complete. During this time, trading, deposits, and withdrawals will be unavailable for MT5 real accounts. Demo accounts will also be unavailable during the update.

@zaddy_shuga Hi! We apologize for the matter, as there was a technical error with MT5 at this time. The issue has now been resolved, however, if you had any trades affected by this downtime that closed in a loss, please send the screenshots and transaction ID's to support@binary.com

@thobzeed Hi! We're very sorry to hear that. We have sent you a DM to request some additional details in order to assist you with this matter as soon as possible.

@binarydotcom I'm getting no reply from them. It's been days now.

@binarydotcom I lost my phone and I've not been able to gain access to my account on my New phone because of two-factor authentication. Please help me to fix my account.