Hello,
Having a negative experience with us can definitely be a frustrating situation! We would love a chance to turn things around if you could follow back and DM us your email, phone number, and details of what happened. Thanks!
-Ashley
English
@RoyalMail//Support
71 posts
@RoyalMail//Support
@1HelpRoyalMail
432 Following 213.2K Followers
Beigetreten Aralık 2025
57 Folgt5 Follower
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
Thor@Thor_ThunderXI
@RoyalMail I waiting for my parcel from last 2 days and it was supposed to be delivered on 20th now its 21st there is still no update on delivery. You guys are charging £12 for as so called service fee but not taking any responsibility. Worse service I have ever used in my life
English
Hello,
Having a negative experience with us can definitely be a frustrating situation! We would love a chance to turn things around if you could follow back and DM us your email, phone number, and details of what happened. Thanks!
-Ashley
English
Hello,
Having a negative experience with us can definitely be a frustrating situation! We would love a chance to turn things around if you could follow back and DM us your email, phone number, and details of what happened. Thanks!
-Ashley
English
Hello,
Having a negative experience with us can definitely be a frustrating situation! We would love a chance to turn things around if you could follow back and DM us your email, phone number, and details of what happened. Thanks!
-Ashley
English
Hello,
Having a negative experience with us can definitely be a frustrating situation! We would love a chance to turn things around if you could follow back and DM us your email, phone number, and details of what happened. Thanks!
-Ashley
English
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
CaW@Pinkyy981
@RoyalMail you've been delivering my parcel the last 3 days! How can I contact customer service to find out when I'll actually get it - you know because I paid for next day delivery!
English
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
K ⧗@KatWay1970
@RoyalMail hiya can i get some help please? Ive had a package tried to be delivered just for the postman to not knock and give me the card. I’m trying to redeliver and it wont let me?
English
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
Wedding Photographer@BeUnveiledUK
@RoyalMail @PostOffice I live in Dorking, Surrey & I posted a card to Woodlands Avenue in West Byfleet, Surrey. The address was accurate & clear with the postcode & correct postage paid. After a month it suddenly arrived! It went via Woodlands Avenue in South Yorkshire! How? Why?
English
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
English
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
Sarah Walker@Titianblond
. @RoyalMail your service is deplorable, it's as though you weren't expecting the Christmas rush. I sent a letter via Special Delivery at a cost of £9.25, 5 days ago and still I am not able to track the delivery. Posties on the beat are doing a fantastic job, mgement is crap!!!
English
@WestcliffMatt Kindly follow back and share your email address via DM for quick response and more information. Best Regards
English
@1HelpRoyalMail I DM'd nearly 4 hours ago. Can someone reply on where my parcel is please?
I had a RM driver deliver to my next door neighbour this morning so there were drivers in my area but still nothing.
English
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
Matthew Allen@WestcliffMatt
@RoyalMail clearly didn't try and deliver this at 10.14 last night. We have a porch way it could have been left in and I was still awake. Just trying to make your delivery stats look better.
English
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
Chris Schofield@JonnyManc
@RoyalMail You have had my parcel since the 5th December...... Are you ever going to deliver it?
English
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
Chell wallace@chell_wallace
@RoyalMail iv just had a notification that my parcel couldn't be delivered as noone home im in my house an none knocked my door also my dog would have barked an no card was left to say
English
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
adam_the_greek1@xxadamxx
@RoyalMail what’s the point of putting in the info to deliver to a neighbour if you just ignore it. So annoying.
English
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
Foxy Brown@69FoxyBrown69
Why are parcels still being stolen? Delivery companies stating they delivered but nothing is received. Im tired of it @AmazonUK @RoyalMail ! #Evri These companies need taking in hand with thieves prosecuted!
English
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
Kirsty Harrison@kirsty_h86
@RoyalMail im guessing as its 10:45 this isnt coming today. If its anything like the last one it will come on sunday when im out
English
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
English
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
Nel.@blackexcellent_
Then your courier stuffed it through my letter box after reading all of my private information in detail. Maybe they thought that it was something inside to steal? But my personal details were a jackpot. @RoyalMail
English