Amazon.co.uk

@60Hoppy Thank you for confirming. We're glad to hear that your issue was looked into for you. -Chloe

@AmazonUK Sorted

@AmazonUK how the heck can I get customer service…I received a package and the seal on the bottle has been broken due to incorrect packaging.. I know have a third of the product missing. Going round and around on your site getting nowhere

We're so sorry for any inconvenience with sending us a Direct Message. So a member of our team can take a closer look into this for you, please use this link: amzn.to/3R4X4Wy, to connect to one of our team who will be happy to help. This link will expire in 60 minutes. -Chloe

@AmazonUK Users inbox won’t respond!

Hello, we're sorry to hear your packages are being left downstairs. Please reach out to us via DM on our @AmazonHelp account here: amzn.to/4v8J0t2, and we'll do our best to assist. Further, please don’t provide your account details over DM as we consider them to be personal information. -Conor

It would appear for almost every delivery driver 2 flights of stairs is too much as I never get my parcels or letters delivered to my door, instead left downstairs in the entrance for anyone to take🫠 @RoyalMail @AmazonUK @ all the couriers

Hi, we're very sorry to hear that you haven't received a response after you emailed us regarding your complaint. Please reach out to us via DM on our @AmazonHelp account here: amzn.to/44EXndF, so we can ensure this is escalated. Further, please don’t provide any order/account details over DM as we consider them to be personal information. -Laura

@AmazonUK I emailed your CIS team regarding a complaint on Monday and I still haven’t received a response? Service is as poor as your drivers

@MerlinJ21192 Hey, there. We're sorry your order is missing an item. Our team can escalate your concern via DM here: amzn.to/4b2V5sj. Just be sure not to share any personal account information over social media. -Xena

@AmazonUK can you please tell me how you file a formal complaint with Amazon before a chargeback is requested from my bank. Your agents seem to think your 30 day policy overrides consumer laws. You have sent me an item with a vital piece missing.

Hey there! We're sorry to hear about this experience and thank you for sharing your feedback on this. We strive to maintain low prices so don't offer price matching on items we carry. You can check out more information here: amzn.to/43QpW7O. Thank you for your patience with this. -Chloe

@AmazonUK U send me an email advising that my Kindle will no longer be supported & u give me a 20% discount, valid until June 20, on a replacement. You then immediately raise the prices of Kindles until June 22, at which point you discount them by 20%. Do you think we’re stupid?

@AnneDhillon1 Our apologies. Please reach out to us by messaging us directly here: amzn.to/4vYsMTY. Please don’t share any personal account details. We'll do our best to assist you. -Max

@AmazonUK Please pick it up & deliver it to the correct address. Thanks

@AmazonUK Once again your company have left a parcel at my front door. Once again your company has delivered someone else's parcel to me. Please sort this out

Our sincerest apologies for the poor delivery experience. We'd like to escalate this for you. When you have a moment, please reach out to us via DM by clicking the link below. Please don’t share any personal or account details yet. We'll provide you with a personal link in our DM that is dedicated to you and this issue. -Max

@pennythomas_ You can send us a DM on our @AmazonHelp account here: amzn.to/4g7pp8T instead. Again, we ask that you make sure to refrain from sharing any personal information in your response -Erika

@AmazonUK It won’t allow me to use the link. It says the settings need changing

@AmazonUK how do I report parcels being delivered to me incorrectly?

Hi! We're so sorry to hear about this unpleasant delivery experience. So we can assist you further, please send us a DM on our @AmazonHelp account here: amzn.to/4ememag. For your security please wait to share any account or order details until we provide you with next steps in our private message. -Issy

@AmazonUK why is it your drivers think it’s ok to just chuck my parcel on the doorstep, in the rain, not knock or ring the very obvious doorbell and just chip off?? Best worst service ever.

Hello! We're sorry to know you're experiencing an issue with your printer and can't access the account it was purchased on. Please contact us by visiting this link: amzn.to/UKSkipLogin and selecting the option 'My password isn't working.' While we understand the password isn't the problem, choosing this option will display the phone number to call us. -Christie

Hey @amazon @AmazonUK I bought a printer that’s got problems. Can’t access the account I bought it via due to no longer having access to that particular mobile phone. How can I talk to someone to resolve please? Order # available

Hello! We're sorry to hear your partner doesn't currently have access to her account! Please send us a direct message clarifying if her account was placed on hold by our Account Specialists: amzn.to/4u4jl4b, or if she's lost access because she has two-step verification on her account: amzn.to/4u4jm8f. Be sure not to include personal or account details at this time. -Christie

@AmazonUK Hi. My partner's account has been put on hold. She's struggling to recover her account as her mobile number has changed and isn't the number registered to the account, meaning you can't send SMSs to her to recover the account. How can she get her account back?

Hi there! We're sorry to hear that there's been a delay with your order. We know how inconvenient that is especially when it's needed urgently and you haven't received a notification. The most up-to-date tracking and any revised estimates will be in Your Orders: amzn.to/UKYourOrders. You can also learn about next steps for late deliveries here: amzn.to/3RFoHVW. If you need any further assistance with this, please send us a DM. If doing so, please don't add any personal or account details -Issy

Ffs! @AmazonUK a bag of shit! Notification says out 4 delivery 7 - 1 it’s late so I have a look where it is and now it MIGHT arrive by 27th May! No notification….nothing! I bought it from Amazon because I needed it today, should’ve stated at time of order! CRAP COMMUNICATION!!

@richard_j_tweed @richard_j_tweed We're sorry to hear about the poor experience. We're here to help. You'll be able to track the most up-to-date status of your order here: amzn.to/UKYourOrders. Please let us know if your order doesn't arrive by the revised delivery date. -Brandon

@AmazonUK Why is “Your package is delayed” seemingly the norm these days? Prime delivery.

Hello! We appreciate you sharing your experience with us about your recent delivery. Estimated Delivery Windows are two to four hour windows during which you may receive your order, they're not guaranteed and subject to change. We still expect your package to arrive by 10PM local time, as select carriers deliver until this time. You can visit here: amzn.to/4nK1xcR, to learn more. We ask that you please keep us posted, and let us know if you experience any trouble with this delivery. You can continue tracking your package here: amzn.to/UKYourOrders. -Rhonda

2hrs since latest time given & driver is now further away than he was when got notification was 3 stops away… Not good @amazon

Typical that today is the day that @AmazonUK miss the specified time slot for delivery of the fan that is supposed to help me stay cool… If I find the driver has set it up in his van & using it himself, there will be World War 3!!!🫠

@JimBiggies @ABC @NBCNews @CBSNews @FoxNews @WSJ @business @amazon @JimBiggies Hello, we're sorry to hear your order isn't with you yet. Please reach out to us via DM, and we will do our best to assist. Further, please don’t provide your account details over DM as we consider them to be personal information. -Conor x.com/messages/compo…

@ABC @NBCNews @CBSNews @FoxNews @WSJ @business was supposed to be delivered yesterday, this morning who knows, refuse to refund me or cancel yet no delivery date or time frame. @amazon is now running a ponzi scheme. Search the internet millions of people being hustled by Amazon. @TheJusticeDept investigate.

@Vampicca_Nat Hi there, we're very sorry to hear that your delivery was left in this condition. Please send us a DM on our @AmazonHelp account here: amzn.to/3RG7cVm, without including any personal details in your message to us. We'll be here to assist with further escalating this issue. -Ava

According to the @AmazonUK driver this is a safe place to leave a package. Outside where anyone can pick it up. It’s also been raining and storming most of the day!! 🤬🤬😤 I got home not too long ago and didn’t see anything as I came in. So it’s been stolen!! Ffs #Amazon !!! #AmazonUK @amazon #Stupidity

Thanks for letting us know. We'll need to escalate this issue on your behalf. When you have a moment, please reach out to our team here: amzn.to/49EwyZU. Keep in mind this link will remain active for 1 hour. Don't hesitate to reach out if you need assistance in the future. -Brandon

@AmazonUK Link doesn’t work

Seriously first time ever @AmazonUK had a delivery n not left it with neighbours!!! Why?!!!? Always go neighbours everytime if don’t answer ffs , one time I needed parcel