Bell Support

Power has been largely restored across Ontario and Quebec. Customers who are still experiencing issues should reboot their set top box / internet modem by physically unplugging the power and then plugging it back in. Thank you for your patience.

Our crews continue to work to restore service following last night’s storms. Many of our customers are now back online and we will continue to work as quickly and safely as possible to fully restore services.

Some customers in Ontario and Quebec may be experiencing a service interruption due to adverse weather conditions. We are working to restore service as quickly as possible. Thank you for your patience.

@TopherTings We're sorry to learn you're experiencing issues. Have you tried using our Virtual Repair Tool? The tool checks Bell hardware and network outages, optimizes your equipment, and can even help book a technician. You can access it here: m.bell.ca/tool-vr ^FP

@Bell_Support Hey I’m seeing error 1201 on my bell modem. Please advise. I tried restarting unplugging and replugging in. Nothing is working in the GTA.

@melissasprofile May we ask if you see an error message on the INFO screen on your modem?

@Bell_Support 8 pm: I'm experiencing a Bell outage. Bell: No you're not. Bell, 9 pm: We're having an outage. Fucking insane gaslighting and for what

@ROBotnik__ Hello there, to best check if your area in ON is affected with the outage or disruption, please visit - support.bell.ca/outage-check. Thank you. ~ TJ

@Bell_Support What part of ont?

@melissasprofile Hello Melissa, to best check if there's an outage in your area, please DM us your account number. ~ TJ

@Bell_Support is there an interruption in toronto or nearby right now?

Some customers may be experiencing a Fibe TV service interruption. We are working to restore service as quickly as possible. Thank you for your patience.

@andrewcasey22 Hi Andrew, sorry to hear you are having issues. If we can help, please reach out to us via DM, and we'll do our best to help. ^JL

@Bell_Support Its almost impossible to get an account manager assigned? I have over 10 accounts with you...

@Squidgits Hi there, thanks for reaching out to us about this equipment concern. We do want to make sure that this is escalated to the appropriate team to be addressed. We do require more details to locate this box, please Private Message us, and we'll go from there. ^KM

This box has been open since this morning and no service truck in sight. Bellevue Square Park (Dundas & Bathurst) Toronto @Bell_Support

@NAURmarns Hi! This definitely doesn't sound like the experience we strive to provide! We would certainly love to take a more in-depth look into this for you. Please send us a DM and we can work together. Thank you. >ME

@Bell_Support I cancelled me mobility services within 2 days of having the network and I keep getting email reminders to pay the full $90 balance? What’s up with that. Why hadn’t a new bill generated with the correct amount.

@whois_adarsh Hi there. This isn’t the experience we want for our customers, and we truly appreciate you bringing it to our attention. We’d love to look into this further—please send us a DM, so we can assist you directly. Thanks. ^RZ

@Bell customer service is unbelievably bad. I have an auto credit applied to my account that keeps getting randomly deactivated every month, and I have to call again and again to get it fixed. Multiple calls, hours wasted, still no permanent resolution. Do better @Bell_Support

@Miss_Allison_D We are here to help. Please DM us, so we can best assist you. Thank you.

@Bell_Support It’s a Neverending issue but it’s been a lot worse lately

I’m so over @Bell @Bell_Support lately the wifi has been automatically switching to data in my bedroom! Your wifi sucks! Even when it switches to data it’s slower than cruise ship satellite wifi!

@AndreInOttawa We're sorry you feel that way. You may check specific game schedules on this link - tsn.ca/nba/schedule/.

@Bell_Support Kinda of shitty isn't it?

@Bell_Support How come the NBA game isn't on TSN tonight?

@AndreInOttawa Hello Andre, NBA games are frequently absent from TSN due to the network's shared, rotating broadcast rights with Sportsnet. The two Canadian networks divide the national and regional broadcast schedules. 1/2

@jbhannahurontel Hi! Thank you for bringing this to our attention, Brenda! We would certainly love to take a more in-depth look into your concern. Please send us a DM and we can work together. >ME

@Bell_Support Our campground has a shared tower nearby Rogers has jumped on it All the campers want to switch their cell service from bell to Rogers due to better reception I’m happy with Bell but want you to be a provider on our shared service because my cell service is poor

@LyxDesign We sincerely regret to hear this, Yasser. Should you wish us to conduct a more thorough review of the matter, we kindly ask that you DM us your account information. This will enable us to examine the situation in detail and furnish you with the appropriate information.

@Bell_Support Service suspension requested starting the 25th, I wake up on the 24th with no Internet access ... Care to explain?

@JPintheLDOT We sincerely apologize for the service interruption you experienced, and we remain fully at your disposal should you require further assistance. Kindly DM your account details so that we may proceed with the necessary verification and support.

@Bell_Support internet has been down for hours. And Bell Help is also down for maintenance. Any way to get help?

@MuffinButtCA Hello, we're very sorry to learn about this. We'd like to look into this further for you, please DM us the account details, thank you. ^LS

@Bell_Support My internet is not working for two days, I cannot reach out to any of your reps and your app is auto cancelling my chat. what is happening?