Direct Line Motability

1/2 Did you know that you can add or change a driver through your DLM insurance portal? This gives you the flexibility to manage your cover at your convenience, especially if you need to make a change outside of our opening hours.

@ShamMarriage_UK @MotabilityOps @Motability Hello Vanessa, I am sorry to hear this. We have tried to send you a direct message but it does not allow us to. If you require further assistance, please send us a message or call us on 03000373737.

@MotabilityOps @Motability @DLMotability You are directly affecting my Ill health? Co-ordinate please.

@MichaelHannant4 Good morning, please private message us so we can get this resolved for yourself. Thank you.

@DLMotability How many complaints do I have to make, my car has still not been repaired from July 2025, has to be the worst customer service from such a big company. Please do not use these shocking is an understatement won't let you speak to a manager so let's see what you CEO has to say!

@DLMotability has to be the worst customer service I've ever experienced, absolutely shocking customer care months of complaints and telephone calls and car is still not repaired, customer service state can't speak to a manager total waste of time. Who is the CEO

@dominohs017yy @MotabilityOps Good afternoon, you are through to Millie, can I ask for to provide some security questions so we can discuss this please. - Your full name - Your date of birth - The vehicle registration - The make and model of your vehicle

@MotabilityOps @DirectLine @DLMotability Motabilty Direct Line has Declined my appeal for an insurance exception as I’ve explained to them my mums suffering from cancer and we have no other driver but me. There is no Sympathy and Empathy shown by Motabilty. So dissapointed

@ahumph1 Good morning. If you would like assistance with this, please can you send us a private DM. Thank you. twitter.com/messages/compo…

#racbreakdown #rac #racrescue @DLMotability @Motability @MotabilityPress Phoned #rac at 9pm. It's a motability car due to Parkinson's. Here's the latest estimate..

@MichaelHannant4 Good Afternoon Michael I'm sorry to hear this, I will try that again for you. Thanks Direct Line Motability twitter.com/messages/compo…

@DLMotability The link don't work?

@RazaGhadir8613 @MotabilityOps Good morning. Please can you send us a private DM so we can help you with this issue, thank you. twitter.com/messages/compo…

@MotabilityOps i must state that extremely disappointed with the service received from @DLMotability. I was involved in an accident on Wednesday and so far there has been no communication and the vehicle can’t be driven. All their lines are closed. Absolutely appalling

@Commoninsense Hello. So we can help you, please can you send us a private message. Thank you. twitter.com/messages/compo…

@DLMotability you obviously save money by simply ignoring emails about your insured hitting third parties.

@andydonnelly Good morning Andy. Our phone number is 03000 37 37 37. If you need anything else, please drop us a private message. Thank you - Charlotte. twitter.com/messages/compo…

@DLMotability do you have a phone number for people one of your drivers has crashed into? We’ve had a letter and a couple of emails but you haven’t responded to our emails or answered the phone after being on hold for an hour. Is there anyone there? Will you ever respond?

@marksenior75 Hi Mark. Please can you send us a direct message so we can look into this for you. Thank you. twitter.com/messages/compo…

@DLMotability 2) Enterprise require a letter from her insurance company to show she’ll be insured. The problem is her company do not issue letters anymore? Where can she go from here? ( as none of this is her fault and suggesting she claims on her own policy is ridiculous),

@jshield1988 @MarkoRollo74 @RagnarRagan @PolitlcsUK @johnpringdns Hi there Jamie, please give us a DM so we can discuss this. Thank you.

@MarkoRollo74 @RagnarRagan @PolitlcsUK @johnpringdns "Taxi and deliveries" is a no Any hire or reward cover isnt permitted. @DLMotability will confirm if you want to get the answer yourself.

🚨 NEW: The boss of Motability has hit back at “misrepresented” and “hostile” commentary after a website was created to identify Motability vehicles [@johnpringdns]

@Seigfried257651 @RikSed @DamianLow3 Good Afternoon If you need any further assistance with this, please send us a DM on the below link twitter.com/messages/compo…

Insane!!! If you want to use your vehicle for work, you’ll need to get permission from RSA Motability. You might be allowed to use your vehicle for certain kinds of business activity, for example if you’re a travelling salesperson. You won’t be allowed to use your vehicle for other kinds of work - for example as a taxi or to deliver things. You can contact RSA Motability either in writing or over the phone. Ask for a ‘Business Use Application Form’.

Please do share if you know anyone who got a free car as a result of a food intolerance 🤨 This is not serious opposition

@jshield1988 Hi Jamie Thanks for the above information, this has now been passed over to the relevant team to investigate Regards DLG Motability

@DLMotability HPI check says otherwise....

@DLMotability you might be interested in this? Inhaling NOS isnt on schedule of cover last time I checked

@JoanneBull12 @MotabilityOps Good Afternoon, Im sorry to hear of this experience. Please use the below link and we can look into this for you Thanks twitter.com/messages/compo…

@MotabilityOps @DLMotability 90 mins on the phone being sent from pillar to post and still nothing sorted to get my windscreen fixed. Very angry and upset. Nobody wants to help 😡

@jayharr89911541 Good Afternoon, Im sorry to hear of this experience. Please use the below link and we can look into this for you Thanks twitter.com/messages/compo…

@DirectLine @DLMotability And for what , well i was hoping id get it done so i can see my sick dad!! Now i cant. So im going to put you on the suicide list!! Thanks

If you have any queries, would like to make changes to your policy, or discuss a claim, please contact the dedicated Motability social media team @DLMotability

@WallaceUofE @MotabilityOps Good afternoon, I am sorry to hear this. Can you please DM us with more information?

Hey @MotabilityOps @DLMotability has there been a data breach? This happened this morning to me. who-called.co.uk/Number/0141737…

@TanookiLiam Good Morning Liam Please check your DM for our response Thanks Direct Line Motability

@Divyemm Good afternoon Emm, I hope you are well. Thanks for reaching out. Yes, we would cover all passengers in the vehicle providing the law is followed correctly regarding provisional licence holder. If you need any further help, please reach out. Thanks.

@DLMotability If you have a provisional driving license. Are you insured to have passengers while out in the car? Obviously the person who has a full license will be in the car too.

1/2 Did you know that you can add or change a driver through your DLM insurance portal? This gives you the flexibility to manage your cover at your convenience, especially if you need to make a change outside of our opening hours.

@shasel1104 @MotabilityOps Good morning, thank you for getting in touch. I am really sorry you have had a bad experience with us. Please can you DM us on here so, we can assist you further?

@MotabilityOps @DLMotability when I spoke to you 7 days ago you were informed my needs & it not an ordinary car because of my disability so you had time to locate. But your policies say the hire co, has 3 days from the repair date. That's freaking STUPID & discriminatory. Where's my hire car

@MotabilityOps @DirectLine what a STUPID system you've created. 1 week ago I informed I need a hired car. My car is in for repairs 2day & no hired car. The imbecile policy is 3 days to get a replacement from the day my car goes in for repairs. What fool write that rule