Direct Line

@mgrenrat We’re not aware of any issues with our webchat team. If you’re unable to get through, we can help with most queries here. Please send us a message using the link below. twitter.com/messages/compo…

@DirectLine why is your online chat saying that you’re closed? This is smack in the middle of tour Tuesday opening hours?

@Binky_2301 Please send us a private message on the link below, and we can have a look over this for you. twitter.com/messages/compo…

@DirectLine Hi, I was supposed to receive a refund but have only had a cheque for 80% of it?

@roseshi321 Let's have a look and chase this up for you, Rose. Please can you send us a message on the link below? twitter.com/messages/compo…

@DirectLine I have reached out so many times and no one has replied to my emails. 😭😭 Whoever picks up the phone says they "can only escalate it, but can’t do anything about it from their side." I’m stuck in the middle here as a car accident victim with no help.

@DirectLine how long does it take to reply to an email? One of your insured drivers smashed through my garden weeks ago. Despite 5 emails and multiple calls, I’ve heard nothing but silence. plsssss respond to my claim😭😭 Ref 228440228 #insurance @BBCScotlandNews

@Geoff27geebee We're concerned to hear this, Geoff. We've replied to your DM.

@DirectLine 2 engineers failed to repair toilet and just left it with no water to it and no idea what happens next. Disabled in 80s cancer heart failure stroke pneumonia unable to go upstairs and no toilet

@dcr_1999 Hello Dougie, renewals are generated and sent out 21 days before your renewal date. We'll be in touch by email and text as well to let you know the renewal is on its way. Hope this helps.

Good afternoon @DirectLine how far in advance do you send car insurance renewals out to customers? Thanks in advance.

@Harlof09 That's right, you don't need to contact us for a speed awareness course. Thanks for checking.

@DirectLine hi, I've completed a speed awareness course, do I have to declare it on my policy? I can only find a section for declaring motoring offences. Thanks.

@Al_Mc72 Hi Alistair. We'll be happy to check your renewal for you; please send us a message using the link below. twitter.com/messages/compo…

Another year considering my options for car insurance. @DirectLine who I’ve been with for a long time have whacked the renewal price up silly amounts again. Other quotes are coming in at much more acceptable prices.

@LindaPatti Hi Linda, we're sorry to see this and would like to help. Please send us a message on the link below so we can look into this for you. twitter.com/messages/compo…

@DirectLine your live chat within an online policy is abysmal. I have been in convo with 2 advisers regarding my son’s renewal premium with his permission for over 50mins & it’s still not resolved. Are you able to assist?

@honda1191 Hi there, as this is a text reply your phone provider have to make you aware that the text you're about to send may charge you. Please be assured you're not charged for replying to our survey.

@DirectLine I rang yesterday for a quote guy who I spoke to was ok polite etc didn't take the insurance - you texted me today with a survey 4 questions. As I sent the ans for 1st question there's a charge didn't send didn't complete survey theiving company

@Binky_2301 Hi, Steve. If we don't hold up to date payment details for you, we will issue the refund by cheque to ensure it reaches you.

@DirectLine Why would you not have been able to refund to my credit card?

@DirectLine Why on earth have you sent me a refund by cheque? Is this the 1980s?!?

@karen6265 We're sorry to see we've made you feel this way. We can help with your renewal over here, when it's due, if you need it cancelling. Please message us at the time.

@DirectLine All done with another company - on renewal I’ll be leaving you transferring my car and home insurance - awful service to be honest

@DirectLine really disappointed with your service for my husband who has his car insurance with you as do I and also we have home insurance too for many years . He has brought a brand new car a Kia Niro which should be an exciting time but for some reason you won’t insure the car

@Frainy88 We're sorry to hear about your recent experience, Jase. Please send us a message using the link below, and we'll do our best to help. twitter.com/messages/compo…

Honestly, @DirectLine are beyond useless. Messed up my renewal two years in a row, changed DD dates without telling me, managers don't call back as promised. Won't be renewing next time 🤦

@Frainy88 Hello Jase, we're sorry to see this, please drop the team a message on the link below, so we can take a look at what's happened for you. twitter.com/messages/compo…

@DirectLine Dreadful service this past few months. Managers don't even call back as promised, complaints not dealt with properly. Garbage.

It's nearly the weekend 🎉, but we're not done yet!! The Social Care Team are here until 7pm this evening and Saturday 9am to 5pm. Just DM us if you need us 😊

@YorkPrint We regret to hear you’re having issues cancelling the policy. If you send us a message using the link below, we’ll be happy to help you with this. twitter.com/messages/compo…

Amazing, isn't it? Their auto-renewal and website work flawlessly, right up to the point you try to cancel and then suddenly it can no longer handle a simple request. If you put the price up by 50% and hope I don't notice, you are wrong, BYE BYE @DirectLine

@LepreLupoLaLuna Your premium can go up or down at renewal, based on the details we have for your policy, and also external factors, such as the cost of repairs or rate of inflation. Please message us, and we can help check your quote over here. twitter.com/messages/compo…

@DirectLine despite being a loyal customer of several years you increased my car insurance by 50% on this year’s renewal quote despite still having no previous accident claims & no changes in personal circumstances, (apart from being 1 year older obviously). Just shocking..!!

@craig100 Hi Craig. We’re sorry to hear you’re having issues with our phone line. We can help with most issues on here, so please don’t hesitate to send us a message using the link below. twitter.com/messages/compo…

Dear @DirectLine Please sort your phone system out. The auto-responder is cutting out like a broken mic, and your rep's callback just now, dropped for no reason. #nothappy

@JOHMCD1875 We'd like to look into this for you, John. Please message us using the link below. twitter.com/messages/compo…

@DirectLine So I had an accident in March was emailed to say my no claims will not be affected renewal came at £300 ..then I got an email from renewals to say it was going up to £644..paid it the operator said that the difference will be refunded once the claim was updated.wont refund