Motability Operations

We're no longer able to monitor and respond through X. For support with any queries, please use the following link to send us a direct message via Facebook: m.me/motability We'll get back to you as swiftly as possible.

Independence looks different for every customer. For John, it means taking his dog to the park, spending time at his bowls club and staying connected to the people around him. The Motability Scheme helps disabled people stay mobile and part of everyday life. Watch John’s story.

@ian4downton Hello, Thank you for bringing this to our attention. We take all instances of Scheme misuse very seriously and will ensure all relevant information is passed to the appropriate team. Thanks, James

Another case requiring attention for @MotabilityOps ...

@LeaderComment Hi, I'm sorry to hear you've been without your Motability vehicle. Please send us a direct message on Facebook and we'll do our best to help. Alternatively, you can find other ways to contact us on our website: motability.co.uk/get-support/co… Many thanks, Malachi

If there's one thing you can rely on with @MotabilityOps , it's that they will let you down when you need them most. I now have to cancel two hospital appointments as they continue to take money from me even when in a situation without a car. This sounds illegal to me.

@ThatBlokeSean Hi Sean, Thanks for reaching out. I'm sorry to hear you've not heard from your local Switch branch yet. I'd recommend contacting Switch's customer service team so they can log a complaint for you and investigate this further. Their number is 01494 751 615 Mon-Fri 9-5:30. Ricky

@motabilityOps your car hire options are now a far cry from the service you used to provide. Terrible communications from your car hire partner. I have spoken to their head office multiple times but absolutely no contact from their branch in the last seven days!

@FranksBullock Hello, Thank you for reaching out to us. I’m sorry to hear of the difficulties you are experiencing with your vehicle currently. Please can you send us a direct message on our Facebook page, and I will be happy to investigate this further for you. Thanks, James

For Ronnie, the Motability Scheme helps him stay connected and get to the places that matter most. “I use my car mainly to get about and do the things I want to do.” That includes his local @UKMensSheds where he has found friendship, support and a boost to his wellbeing.

@NaomiMorris80 Hi Naomi. Thank you for getting in touch! We value your message. However, we're unable to monitor and respond to messages through X. So we can support you with your query, please send us a direct message on Facebook through this link: m.me/motability. Thanks, Hayley

@MotabilityOps @Motability @vauxhall @GSElecHighway @bppulseuk @kfc Of course. My pain levels are back to a point where i can focus on interaction again. Im very interested to see what you have to say

So, guys. Whos up for a storytime thread? It is one that will make your toes curl. Ready? So Monday evening I drove up to Slough via a roads. Beaitiful evening drive. Sunsets, Stonehenge...and arrived at my destination at 11pm. And left homeward bound at 1am.

@NaomiMorris80 @Motability @vauxhall @GSElecHighway @bppulseuk @kfc Hi Naomi. Would you be able to DM us about this so that we can discuss this further with you?

@Motability @vauxhall @GSElecHighway @bppulseuk @kfc Im wondering if theres any legal beagles who want to talk?

@benn_elisbenn Hello Elisabeth, thanks for getting in touch. I completely understand why these changes feel worrying if you live in a rural area. We’ll be sharing more details on our Scheme changes page before 1 July : motability.co.uk/changes Best wishes, Courtnee

@YorkDisability @MotabilityOps New low milage allowance will hit rural areas hardest, especially if needing multiple trips to hospitals eg radiotherapy along way away. A suggestion by M in a survey- to make things “easier” if go over new low milage limit is to predict & pay extra 25p per mile in advance!

Disabled rural drivers 'would be hit hardest' by @MotabilityOps cuts bbc.co.uk/news/articles/…

@shadesofadult Hi Sharon, Thanks for getting in touch. I'm sorry for the delay regarding the RAC patrol. Their arrival times can vary depending on the amount of callouts they receive. I'd recommend logging your feedback directly with the RAC on 0330 159 0338 Mon-Fri 9-4pm. Take care, Ricky

@MotabilityOps being stuck since 10 this morning and still having a long wait. This is disgusting for a disabled person let alone an able bodied person

@Topcat2512 Hi Mark, Thanks for getting in touch. Apologies for the crutial software update we needed to carry out over the weekend. If you want to put someone on the insurance, you can contact Direct Line Motability on 0300 037 3737 Mon-Fri 8:30-6pm and Sat 9-1pm. Take care, Ricky

@MotabilityOps I had a really bad turn so couldn't drive. I wanted to put my son on the insurance so that he could take me back home. But because of @MotabilityOps bad planning I wasn't able to. They scheduled maintenance for online accounts when the offices were closed. Stupid

@paulmccloskey12 Hi Paul, I understand your concerns and we appreciate some customers will travel further than others but the excess mileage fee will apply as the higher the mileage the more expensive it is to run. You can keep up to date here : motability.co.uk/changes Best wishes, Courtnee

@MotabilityOps Cutting the millage allowance is a major concern for some of us who do around 15000 a year. What way can you help your current customers that do more than 10000 a year.

We know from our customers that mobility is about more than getting from A to B. It’s about getting to work. Getting to school. Making medical appointments. The Motability Scheme helps make that possible, supporting independence and keeping people connected to everyday life.

@raggytuk Hello Raggy, thanks for getting in touch. The new mileage allowance only applies to orders placed after 1 July, your current lease will stay on the terms you signed when you ordered your car. You can read more about the changes here: motability.co.uk/changes Take care, Courtnee

@MotabilityOps If my lease was to be extended, would I be subjected to the new mileage limits.

@etdg25t Hi Harold, We take misuse of the Scheme very seriously. When it is proven, appropriate action is taken, including vehicle removal where necessary. I don’t have the details that you have requested, however this isn’t information that we would look to share. Take care, Ellen

@MotabilityOps Because people like @WheelieFUMS @adamfare1996 @LuxMeaMundiAM et all dont believe misuse occurs, can I suggest that MO publish updated statistics on vehicles removed for misuse/abuse in order to restore public confidence?

This couple have been caught on camera fly-tipping near Nuneaton. The evidence will be passed to the Leader of Warks County Council @_GeorgeFinch who, we have full confidence, will ensure these people are prosecuted. @bbcmtd

@DIYclassics74 Thank you for bringing this to our attention. We take reports of misuse seriously and this has been referred to our Special Investigations Unit. Thanks, James

@cleanupbritain @_GeorgeFinch @bbcmtd @DWPgovuk @MotabilityOps @warkspolice Worth noting these fly tipping scumbags.

@JENBROOK8 Thank you for bringing this to our attention. We take reports of misuse seriously and this has been referred to our Special Investigations Unit. Thanks, James

@SimonJohnson_ @cleanupbritain @keithhann @_GeorgeFinch @bbcmtd @Motability @MotabilityOps @MotabilityPress Possibly one of your cars (BL74 VHF) being used for environmental crime near Nuneaton on 30/5/2026. See thread, @cleanupbritain has the original footage.

@ian4downton Thank you for bringing this to our attention. We take reports of misuse seriously and this has been referred to our Special Investigations Unit. Thanks, James

@etdg25t Thank you for bringing this to our attention. We take reports of misuse seriously and this has been referred to our Special Investigations Unit. Thanks, James

@cleanupbritain @_GeorgeFinch @bbcmtd @MotabilityPress @MotabilityOps @Motability Care to explain why you let customers behave like this?

@AvrilTaylor8 Hi Avril, You can reach us by phone on 0300 456 4566, or you can also get in touch through the Live Chat service on our website: motability.co.uk. We are open 8:30am until 6pm, Monday to Friday and 9am until 1pm on Saturdays. Take care, Ellen

@MotabilityOps I do not do Facebook.

@MotabilityOps Today you have not been helpful at all. You and the Government have succeeded in making me feel like a third class citizen, stupid and not worth your time. I am disgusted and shocked with your callousness. I have been with you since 2008.