Decagon

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Decagon

Decagon

@DecagonAI

Powering concierge experiences for the most impactful companies in the world. Backed by @a16z, @accel, @baincapVC, @coatuemgmt, @indexventures

San Francisco Beigetreten Ocak 2024
15 Folgt4.1K Follower
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Decagon
Decagon@DecagonAI·
Today, we’re excited to launch Proactive Agents, a new standard for the AI concierge. This is a major step forward in helping businesses move beyond reactive support to building customer relationships that grow stronger over time. Here’s what’s new: 🧠 User Memory: Deliver personalized experiences to every customer. 📞 Outbound Voice: Build stronger relationships with proactive engagement. 🛠️ Agent Workbench: Debug agent workflows faster with an AI assistant. Throughout this week, we’ll be diving deeper into each of these features and how our customers are using them to deliver concierge experiences. Learn more about the full launch in the thread.
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Arian J. Evans
Arian J. Evans@arianevans·
@monarch_money Good news: your AI chat helped me figure it all out! (once past canned answers) Excellent AI chat help - possibly best I've encountered. Are you using an entry level frontier model, or did you fine tune and RAG an open model? Kudos to whomever did that work!
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Arian J. Evans
Arian J. Evans@arianevans·
@monarch_money is there a way to review recurring merchants without getting blocked by requirement to bind them to an existing account (setup in Monarch)? Is there a way to setup recurring charges without binding them to an institutional account as key value?
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Decagon
Decagon@DecagonAI·
Duet is now available to a limited group of customers. If you're interested in being among the first to build with it, reach out in the comments or drop me a message. decagon.ai/blog/introduci…
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Decagon
Decagon@DecagonAI·
Duet distills what we've learned about conversational design, agent building, and hillclimbing from hundreds of enterprise deployments, and uses that expertise to compress days of manual work into minutes.
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Decagon
Decagon@DecagonAI·
Introducing Decagon Duet, your AI partner to build self-improving AI agents. More in the thread. ↓
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a16z
a16z@a16z·
In the 1990s and 2000s, email “replaced” physical mail and changed the nature of correspondence. The same thing is happening right now with customer attention. If you think AI is just going to “replace” the call center agent, you’re stuck thinking about first-order effects. AI is going to create an entirely new category of customer relationship that was previously impossible, just like how email created an entirely new category of communication. a16z's Sarah Wang on how Decagon is using AI to give everyone concierge service: a16z.news/p/the-internet…
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Sarah Wang@sarahdingwang

x.com/i/article/2032…

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Decagon
Decagon@DecagonAI·
Meet Agent Workbench, your debugging partner for AI agents. 🛠️ Agent Workbench is a built-in AI assistant that helps teams investigate issues, understand agent behavior, and improve workflows directly inside the platform.
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Decagon
Decagon@DecagonAI·
Introducing outbound voice 📞 With outbound voice, you can reliably reach customers with reminders, updates, scheduling confirmations, and follow-ups.
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kelly
kelly@skyflylu·
agents that take initiative >>>>
Decagon@DecagonAI

Today, we’re excited to launch Proactive Agents, a new standard for the AI concierge. This is a major step forward in helping businesses move beyond reactive support to building customer relationships that grow stronger over time. Here’s what’s new: 🧠 User Memory: Deliver personalized experiences to every customer. 📞 Outbound Voice: Build stronger relationships with proactive engagement. 🛠️ Agent Workbench: Debug agent workflows faster with an AI assistant. Throughout this week, we’ll be diving deeper into each of these features and how our customers are using them to deliver concierge experiences. Learn more about the full launch in the thread.

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Decagon
Decagon@DecagonAI·
Introducing user memory 🧠 With user memory, Decagon agents remember customers across conversations and channels, carrying forward context, preferences, and key signals so every interaction feels personal and seamless.
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collin
collin@collinhqian·
The best concierge experiences feel personal. They remember your preferences. They know what you’ve ordered. They check in before you even ask. Today we shipped a big unlock to make this possible: User memory + outbound voice calls. No more repeating yourself. Sometimes the concierge even reaches out first.
Decagon@DecagonAI

Today, we’re excited to launch Proactive Agents, a new standard for the AI concierge. This is a major step forward in helping businesses move beyond reactive support to building customer relationships that grow stronger over time. Here’s what’s new: 🧠 User Memory: Deliver personalized experiences to every customer. 📞 Outbound Voice: Build stronger relationships with proactive engagement. 🛠️ Agent Workbench: Debug agent workflows faster with an AI assistant. Throughout this week, we’ll be diving deeper into each of these features and how our customers are using them to deliver concierge experiences. Learn more about the full launch in the thread.

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Hanjune Lee
Hanjune Lee@hanlee4g·
You can now build agents that remember every interaction your brand has with each customer, and leverage that memory to enrich inbound calls and initiate personalized outbound calls. And a personal favorite - agent workbench to accelerate your agent debugging process!
Decagon@DecagonAI

Today, we’re excited to launch Proactive Agents, a new standard for the AI concierge. This is a major step forward in helping businesses move beyond reactive support to building customer relationships that grow stronger over time. Here’s what’s new: 🧠 User Memory: Deliver personalized experiences to every customer. 📞 Outbound Voice: Build stronger relationships with proactive engagement. 🛠️ Agent Workbench: Debug agent workflows faster with an AI assistant. Throughout this week, we’ll be diving deeper into each of these features and how our customers are using them to deliver concierge experiences. Learn more about the full launch in the thread.

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Ken Wattana
Ken Wattana@KenWattana·
Memory for customer service is such a holy grail, every time I call a support line or use a help desk it’s like I have to recount my life story to get a result
Decagon@DecagonAI

Today, we’re excited to launch Proactive Agents, a new standard for the AI concierge. This is a major step forward in helping businesses move beyond reactive support to building customer relationships that grow stronger over time. Here’s what’s new: 🧠 User Memory: Deliver personalized experiences to every customer. 📞 Outbound Voice: Build stronger relationships with proactive engagement. 🛠️ Agent Workbench: Debug agent workflows faster with an AI assistant. Throughout this week, we’ll be diving deeper into each of these features and how our customers are using them to deliver concierge experiences. Learn more about the full launch in the thread.

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