Customer Desk

@Pricejo81 Hello 👋 Joanne? Sorry for the delay we've caused you. Follow back and respond to our DM message for quick assistance

@AsdaServiceTeam so my order has not turned up and its now 7.15pm I called the help line to be told you just have to wait for it. I paid express delivery for this order. I would like someone to please tell me where my order is and how I claim a refund.

@SueTuohy Can't trace your order? Kindly follow back and send us your order details via DM so we can assist you in advance

@AsdaServiceTeam Where is my Order. I have called 3 times. It was due between 6pm & 7pm. I was told on the first call that it would be delivered by 9pm. My second and third attempts I was placed on hold for 10 minutes in each occasion and then cut off.

@Cornzy1810 Apologies,If you’re unable to DM us, we kindly request that you follow us first to enable the messaging feature. Looking forward to assisting you! 2/2

Cheers @asda @AsdaServiceTeam Ruined my evening! Go to the pizza counter order a create your own, all boxes ticked correctly to get home and find theyve put shit on i dont like IE sweetcorn! So just wasted £4.5 on something im not going to eat. #welldone

@Dakes_Liverpool Kindly follow us so you can enable the messaging feature to enable us reach out to you and assist

FFS @AsdaServiceTeam @asda 😡 Once again alcohol missed off the order and refund automatically declined so I have to waste my time ringing in. And your order email has an out of date phone number on! Attention to detail much?

@CPE1982 Could you please type in your details via DM so we could contact you and assist you

@UKAussieP You can follow back so as to be able to send and receive messages and assistance

@AsdaServiceTeam Hiya, Do you have policies for people whom are disabled and/or elderly up two flights of stairs with no lift for home deliveries? Years ago my dad was refused home delivery but is now struggling with shopping and I am trying to find a solution. Cheers

@ericahughes You can follow back to enable the messaging feature and reply to you

Well @AsdaServiceTeam I DMed you as requested and you haven't bothered to reply. Clearly poor service isn't important to you.

Used your Windmill Lane store @AsdaServiceTeam this morning. Apparently not enough staff to open a single checkout at 9.15 this morning. Clearly said that I didn’t want to use self checkout for my trolley load of shopping, but still none were opened. Not happy!

@BurridgeLes12 Please follow back to be connected with one of us

@AsdaServiceTeam How can I get in touch with a real person from ASDA Longbenton,

We are currently experiencing issues responding to our customers on X. In the meantime, you can contact us on: Facebook: facebook.com/Asda Instagram: instagram.com/asda/ ASDA Help Centre: support.asda.com/help/ Please reach out to us there where we will be happy to assist you. Thank you for your understanding.

@WarburtonKaty42 Kindly follow back to enable us message you and assist you via DM

@DenisMacShane Sorry for that! Kindly follow back so we could DM you and look into your matter

Hello @AsdaServiceTeam for second week running you have delivered the same wrong product. This time I gave it back to the delivery driver. The replacement was as far removed from what I ordered as a black pudding is from a chipolata Order No 70000018337288

@xfriendbearx Kindly share us your details so we could reach you

@AsdaServiceTeam Ordered a £60+ order, only £4 of goods showed up! Can someone ask the store for a stock check, online is hopeless!

@l8ney You can respond to us via DM so we could assist you with your issue

@AsdaServiceTeam hi, my Asda rewards haven’t been registering since last month even though I’ve been scanning it. Any chance you can help ?

@topshagger177 Hello, could you please follow back for quick response

@AsdaServiceTeam I only wish I was making this up, just found a rock in my crisps. I found out from taking a full chomp into said rock

@DaveFromUpNorth Hi! Thank you for reaching out. To assist you better with your concern, could you please send us a direct message with a description of the issue so that we can support you as soon as possible?

@AsdaServiceTeam bought this sandwich and im missing a slice of bread?

@Chip_Utd We apologize for the confusion caused by us . Could you send your details via private message to be assisted promptly?

@helenfirebird We'd love to look into your matter. Kindly follow back and send a detailed information abou the concern via DM vo assistance

OK @asda @AsdaServiceTeam @CustomerAsda_TM Your inability to sort out your online ordering and the inability to sort out my delivery pass means this 5 year relationship and weekly shop with you is done. Hello @Tesco

@MrsM47011104 Follow back for help with your issue

@rachel_irl To get quick response and assistance kindly follow back

Absolutely dreadful service from @AsdaServiceTeam today. Shopping was due between 9:30-10:30am. It is now 3:40pm and still isn’t here. I’ve had no communication. I have a dog that needs to go out but I can’t take him out because I don’t know if my delivery is coming.

@BiscuitJarThief Kindly assist us in looking into your matter by following back for response

@skipper68uk Kindly follow back for assistance with your claim

@emmdeeaitch @AsdaServiceTeam @asda Asda just dont care about customers anymore so time to go elsewhere. The app is not worth having as only select few get rewarded. Alot are complaining about this

So i asked @AsdaServiceTeam @asda why is the Halloween game rewards is only available to a small minority ? this is their pathetic response. Surely it should be for every asda customer ? Utter BS Hardly fair at all #asda #asdaapp