Dropbox Support

🕒 Support Hours Our team is here to help: Mon–Fri: 3 AM–7 PM CST Need help? Send us a DM or visit our Community Forum: dropboxforum.com 💬

@jithins4nkar Hey there, we appreciate you reaching out. Can you tell us more about this? Are you able to scroll up/down to dismiss? Do you get the same result in a different browser? Let us know! x.com/messages/compo…

Dark patterns in @Dropbox ? I don’t want a trial and there is no option to dismiss. Annoying!

@jeffreyrwells Hi there, we’re sorry to hear that. Please have a look through this article: help.dropbox.com/view-edit/sear…, to see if perhaps using the filters mentioned helps. If not, please try the steps here as well: help.dropbox.com/installs/troub…. Feel free to DM us the results 👇 x.com/messages/compo…

I fell like even @Dropbox employees don't use dropbox anymore...for you to not notice and fix that search is THIS bad

@WicCaesar Hi Caesar, thanks for reaching out! Are you perhaps on the free Basic plan, and your content surpasses your account's allotted space? You can read more about this here: help.dropbox.com/storage-space/… If you need anything else moving forward please don't hesitate to get in touch. Thanks!

@DropboxSupport Hello. I've received an e-mail saying you're going to delete my files if I don't upgrade my plan. Please elaborate.

@SandlerFtW Hey, Frank, thanks for reaching out. Is it possible that you have more than one account? You can get in touch with a support agent from dropbox.com/get_help while logged into your paid account in your browser. DM us with any further questions! x.com/messages/compo…

@fabianromero84 Hola, Lo que vas a leer a continuación es un mensaje pretraducido, ya que actualmente solo respondemos en inglés a los mensajes que recibimos a través de las redes sociales. Para solicitar ayuda en tu idioma, ve a dropbox.com/support. ¡Gracias!

@Dropbox hola buen dia tengo una pregunta sobre una cuenta DropBox que he adquirido con un plan de 3 Tb, me puedes ayudar

@KurisuMainnet Hi Chris, thanks for writing in. To help assist with this, would it be possible for you to DM us a screenshot of the said Dropbox charge? You can also use our look-up tool here: dropbox.com/payments/find_…, to locate the account associated. x.com/messages/compo… Let us know!

@Dropbox I received a 119,99 EUR charge on my credit card labeled DROPBOXEURCARDSPRO IRELAND. I need assistance ASAP since my plan is Basic and I don't know where this charge is coming from.

Step into the world of Fijiana and her new music video, “STA.” ✨

@JhengShao Hi there, can we help you with this? Send us a DM with more info and we can check this out.

When you wake up and found your 3TB dropbox folder got deleted

@EricDiscoDj Eric, we'd love to help with any issues you're experiencing. To do that, we need some more information. Please do DM us once more so that we have all information in one place, and we can take a look. Thanks!

@Dropbox Dropbox Customer Support is HORRIBLE !!!!!!! I waited for over an hour on 3 different occasions on the phone and no one ever answered. Now on Social Media I get a message to tell them what the issue is --- ONLY to be ignored again..

@abrkn Hi Andreas, thanks for reaching out! Are you noticing this across different browsers (such as Chrome, Safari, and Firefox), or on a specific one? Also, has this happened across devices, or are you seeing the same device each time? Do DM us more and we can take a look - thanks!

@Dropbox Dropbox paper logs me out every single day starting a few weeks ago. Login method is passkey. Please fix

@EricDiscoDj Eric, please check for a reply from our Facebook team, and get back to them there. If you’re not able to locate that, you can DM us with more details about the issue here, and we’ll be happy to help. Thanks! x.com/messages/compo…

@haslettp Hi Phil, thanks for reaching out! Go ahead and DM us your support request's ticket # and we can take a look. Thanks! x.com/messages/compo…

. @HelloSign and @Dropbox I could use a little help on a response. EquityZen is a 10+ year client. Thank you!!

@EricDiscoDj Please go ahead and DM us here instead, and we'll look into this together!

@DropboxSupport I sent a DM on Facebook and NO REPLY

@Dropbox Does anyone ever answer the Chat Bubbles for Customer Support. Multiple times now requesting help with a technical question and all I get is... "Please wait while we connect you with a chat agent." No One ever answers.. Horrible Customer Service..

Want a cleaner, more focused Dropbox folder? ✨📂 The Ignore Files feature lets you choose what not to sync. Learn more and chat with the community 👉 dropboxforum.com/discussions/10…

@korenmiklos Hi Miklos, thanks for reaching out here! If you were given access to a shared link, you can open it using your mobile browser. If you're being prompted to sign up, please send over a screenshot of that. Feel free to drop a DM! x.com/messages/compo…

In what corner of the universe is this acceptable UX? I don’t want to sign up for @DropboxBusiness I just want to see a PDF. I understand you want to get more users. But if this is how you treat them, keeping them away from what they want, it just makes me hate you more.

@HeleneBornjbqh Hi Helene, we'd like to see if we can help. Go ahead and DM us with more details, including the ticket number you received from support. You can reach us for this here 👉 x.com/messages/compo…

@melissa8313 Hey, Melissa, that doesn't look right at all. Go ahead with these tips: help.dropbox.com/installs/troub… and be sure to let us know how that goes!

Why @Dropbox 😭??? Posting this because I need to transfer my files before a deadline.

@SomeUKTeslaGuy Hi there, thanks for reaching out; we're here to help! Please DM us more information about the issue you are experiencing (screenshots are always helpful) and we can take a look. Thanks! x.com/messages/compo…

Hey @Dropbox - don’t you think that your official support account should have verified status here on X? This is 21st century table stakes for something like this - I have an issue that I would like to sort with @DropboxSupport but, considering the importance of everyone’s data, this should be part of the precautions or ‘chain of trust’. Please get this sorted - I’ve been waiting 40 minutes and counting for a chat agent on the website too! 😤

@0x5am5 Hi Samuel, thanks for reaching out. We appreciate your feedback on this. You can review your detailed space usage via your settings here: dropbox.com/manage/subscri… If you like, DM us a screenshot and we can assist. Thanks! x.com/messages/compo…

I love @Dropbox. I love that folders which are shared with me contribute to MY space limits. I love that DELETED files also contribute to my space limits unless i 'permanently delete'. I love that anything ANYONE has deleted in that shared folder contributes to MY space limits. I love that anything I've uploaded to that space (and deleted) cannot be permanently deleted as I 'don't have permissions'. If you can't tell, i'm being sarcastic. Never has any platform tried so hard to force me to upgrade by having abysmal UX. Thank you @dropbox ❤️

From quick how-tos to deeper workflows 💡📚, Dropbox Learn has resources to help you work smarter. Check it out 👉 learn.dropbox.com/?fallback=true