Dropbox Support

🕒 Support Hours Our team is here to help: Mon–Fri: 3 AM–7 PM CST Need help? Send us a DM or visit our Community Forum: community.dropbox.com 📷💬

@takanola Hi Taka, thanks for reaching out! Are you referring to the Dropbox mobile app, or the website? Does the issue persist across different network connections? Let us know details via DM and we can take a look - thanks! x.com/messages/compo…

why can't @Dropbox stayed sign in anymore?

@AlexandroLoayza Thanks for getting back to us. If you'd like to suggest an idea, you're welcome to post them via our official community page at community.dropbox.com/en/categories/…. If it's something specific you'd like us to forward along, we'll be right here.

@DropboxSupport Nah no DMs. What I have to point out is nothing the whole internet hasn't been telling you guys for years. Your app is non-intuitive and annoying to navigate. Figure it out

@Dropbox has easily one of the worst UX/UI set ups in all of app-land

@sbustelo Hi again, Santiago. We’re sorry to hear that. We don’t have access to, or visibility of, Dropbox accounts over social media, unfortunately. For assistance with your request, please get in touch with our support agents directly from this page dropbox.com/support. Thanks.

@DropboxSupport The 370 “selective sync conflict” folders appeared AFTER support “rolled back”. Now they’re giving me cookie cutter answers that in no case apply to ANYTHING I have described. I HAVE LOST 2 WEEKS, MISSED DEADLINES AND WILL LOSE FAR MORE. I DEMAND A FULL REFUND.

@Dropbox crashed my computer & corrupted my APFS volume. @DropboxSupport rolled my account back. Then the rollback process started choking on itself, leaving me with 370 "Selective Sync Conflict" folders. I can't put into words the nightmare I'm dealing with. So I made a video.

@kamlesh77280151 We've just replied to your DM as well!

@DropboxSupport Please help me please check DM

🕒 Support Hours Our team is here to help: Mon–Fri: 3 AM–7 PM CST Need help? Send us a DM or visit our Community Forum: community.dropbox.com 📷💬

@SolA3800 Hi there, thanks for reaching out; we're here to help! If you like, please DM us more details about any issues you're experiencing and we can take a look. Our DMs are open - thanks! x.com/messages/compo…

I have loads of upload problems with Dropbox, scarce access to customer support inside the app, whilst when trying to get customers support from outside the app, the information says get customers support from inside the app. Have paid £19.99 for more than a year with little use benefit of the service, am considering closing the account.

Your campaign brief is in Dropbox. Your draft is in Claude. With the Dropbox Connector for Claude, you can find, preview, and share Dropbox content directly in Claude, then save new work back to Dropbox.

@ColinL34 Hey, Colin, we’re sorry to hear that. Your support options will be available on this page dropbox.com/support, while signed into your account in your browser. If you’d like to DM us with more info, we’ll be happy to help in any way possible from here! x.com/messages/compo…

@Dropbox - How on earth can i speak to someone in customer support? I've lost 3 weeks worth of work because of a sync issue and I can't find any way of contacting someone other than talking endlessly to your useless chat bot.

@ilya_sandoval Hi Ilya, we're sorry to hear that. Please go ahead and DM us a screenshot of the issue you're experiencing with the payment. If you already have a ticket open with Support, please send us the case number (eg. #12345678) as well. Let us know! x.com/messages/compo…

@Dropbox having AGAIN problems with the payment between Apple and Dropbox and AGAIN NOONE FROM you guys help me

@kamlesh77280151 Okay. Go ahead and DM us a screenshot of the message you see when singing in. Also, please delete your first post, as it exposes your e-mail address publicly, which is not safe. See you in DM! x.com/messages/compo…

I am your account holder for the last 15 years. I hope you will help me. @Dropbox @DropboxSupport

@Dropbox @DropboxSupport I need urgent help accessing my account ( kamleshgurjar411@gmail.com ). I know my password, but my registered email is permanently blocked, so I can't get the recovery code. I desperately need to recover my late father's photos. Please help me update my

@kamlesh77280151 Hey there, thanks for reaching out! Please DM us (using the link below) with a screenshot of what you see when you try to log in, and we’ll go from there x.com/messages/compo…

@Ben_Terova Hi there, you can reach out to our Dropbox Sign support team here - dropbox.com/support/dropbo…. Thanks!

Is @Dropbox’s Dropbox Sign the most useless service on the internet. Tried multiple times to pay for an annual subscription but rejected time & again. Will have to find an alternative.

@Stringhammer86 Pleasure is all ours. Should you need help with anything else, we'll be right here. Cheers 💙

@DropboxSupport Thanks for clarifying.

@Dropbox is double-dipping. I have to upgrade because an account I have been given access to has exceeded MY storage limit? That customer is already paying for the usage. Why would it "copy" over. Maybe I'm dumb... I don't know. Working with 20+ Clients creates a ridiculously unnecessary bill. #digitalmarketing

@Stringhammer86 upload content into the folder, you can also ask them to share a file request link with you as well: help.dropbox.com/files-folders/…. Feel free to DM us any questions! x.com/messages/compo… 2/2

@Stringhammer86 Hi there. Please note that shared folders use space in each member’s account, in order to allow the members to edit and upload files to it. In this case, what you can do is ask the owner to share a link to the folder with you instead: help.dropbox.com/files-folders/…. If you need to 1/2

@mathtick Hey there, we appreciate you reaching out. Regarding combining JPGs, we’re happy to pass on your suggestion to the team. For PDFs, try the steps here dropbox.com/resources/comb… to combine them online within your Dropbox account. Cheers!

@dropbox implement a "combine jpg/pdf to one file" on the web ui. Would be easy. Often one has lots of annoying scan front, scan back etc docs and the only way to combine is to download and the join and upload and delete.

@howardruns Hey there, that’s not something we can do, unfortunately, but have a look at this page help.dropbox.com/storage-space/… for ways that you can get more space for your account!

@DropboxSupport I've used #Dropbox for about 20 yrs I believe it's the best online storage system 4 photographers & videographers - image thumbnail preview - play videos with zero jitter Since you asked, what about an additional 2 Tb of @Dropbox online storage for six months, free of charge?

Mi sorry but mi affi #Tweet it 🇯🇲 #Jamaica, why can't I get these #Download speeds, using my @Fidomobile #Cellular #Data ALL DAY LONG? ONLY at 4 AM! #Fido, I have to show y'all some ❤️ #LOVE 4 your REA$ONABLY-priced #Caribbean & 🇺🇸 #USA ROAMING plans - that let me call 🇨🇦 & 🇯🇲

@howardruns Hi Howard; thanks for your kind words! If we can assist with anything do let us know - thanks! x.com/messages/compo…

@DropboxSupport @DropboxSupport, as always you are helpful I have fast #LTE uploads Only using my @Fidomobile #HotSpot, since I need to upload couple thousand #Photos & dozens of #Videos I have 130 Gb #Data monthly so no need to jeopardize any of my 🇯🇲 #Jamaican #Family or #Friend's allotment

@howardruns Hey Howard, welcome back. From what you've described, it appears like you're still experiencing slow uploads when connected through LTE. If you switched to a different WiFi, do you experience the same behavior? Feel free to DM us with more info! x.com/messages/compo…

@DropboxSupport @Dropbox Can someone please explain this? At 5 pm, I am getting decent #Upload speeds 4 bars and #LTE I am not explaing; just trying to understand how and why? I was able to upload four videos to @Dropbox

@NegarRiahi Hi there, we're sorry to hear that. Please go ahead and send any information you’ve discovered here: dropbox.com/get_help/abuse. Our dedicated team will look into it from their side, and take it from there. In the meantime, we'll be one message away! x.com/messages/compo…

@Dropbox @DropboxSupport @DropboxBusiness @DropboxOps @DropboxDesign An event created 7 July 2026 from this box was disnissing true job from my platforms as a fake act via @EU_Commission who is creating injustuce with digitalised box. My innovation is sent to @WhovaSupport @coe to include @patientslikeme via @fk_media for basic Income from @EMA_News