Dropbox Support

🕒 Support Hours Our team is here to help: Mon–Fri: 3 AM–7 PM CST Need help? Send us a DM or visit our Community Forum: dropboxforum.com 💬

@ZAsatiani Hey there, we appreciate you reaching out. We suggest removing your post as it displays your email address publicly. Now, go ahead and DM us with more info, and we’ll go from there! x.com/messages/compo…

@DropboxSupport I can't access my account. while I haven"t received any reminder about the deletion of my stored files for the account zazabichi@yahoo.com

@Aradhan04618691 Hi Aradhana, thanks for the nudge. If you're experiencing an issue with Dropbox, would it be possible for you to DM us with more info? We'd be happy to look into it with you. x.com/messages/compo…

@Adityak204 @Dropbox @DropboxSupport @DropboxBusiness Same issue with me as well @Dropbox #disappointed

What kind of response is this? @Dropbox @DropboxSupport @DropboxBusiness Your product is not working and you are telling me based on my account type you will extend support!

@Adityak204 Hi Aditya, thanks for reaching out here, and we're sorry to read about your experience. Dropbox Paper sections has been phased out, following the new release of Dropbox Paper: help.dropbox.com/view-edit/pape… If we've misunderstood, can you DM us with more info? x.com/messages/compo…

@jmichaelglovsky Hi there, thanks for the update! Through shared links, you can view contents directly in your browser without signing in or creating an account: help.dropbox.com/share/create-a… If you need anything else moving forwards we're just a message away.

No, because I also don't want a @Dropbox account. I simply informed the sender to share the files with me a different way. All good !

@jmichaelglovsky Hey there 👋 you don't need an app to view your files on Dropbox. Feel free to log into your account and manage your files directly from our website. In case of any trouble, we're just one message away 👉 x.com/messages/compo…

Sorry, but I don't want to download a @Dropbox app. How about No ? Can I still view and read things? Pretty please?

@RedshiftRendr On the website, you can view team activity via the admin console: help.dropbox.com/account-access… Regarding the mobile device, does the issue remain if you uninstall the app once more, clear cache, reboot your device, and reinstall it? Our DMs are open - thanks!

@DropboxSupport Version 470.2, running it on iphone. Also, I dont see this feature on the website, only on desktop app and mobile app, my issue is regarding the app, any resolutions?

@DropboxSupport I keep getting this error when I go check team activity on mobile, I reinstalled, logged out and cleared cache. Works fine on desktop but ive been facing this issue since the latest mobile app update

@Cassius_Rvnx Hi Cassius, we're sorry to read about your experience. If you have a ticket open with support, can you let us know the ticket reference number (eg. #12345678)? If you're seeing error 429, it usually means you're experiencing a rate limit from the Dropbox API. Feel free to DM us!

@Logunz18 Hey there, we’re sorry to hear about that. If you’d like to DM us with more details, and your support ticket number, we’ll be happy to have a look! x.com/messages/compo…

@Dropbox please respond with an actual number when I can reach and speak to humans. This has been a total runaround. My files have disappeared and no one has been helpful.

@Zaperox Hey there, if you haven't already, please consider reporting this here: dropbox.com/get_help/abuse

.@Dropbox your service is being used by bad actors to host what I assume is a discord token login stealer. I grabbed it from a file sent to me @danielrustage's hacked account (hai rustage, long time no see!)

@markrigdon Hi Mark, sorry to hear about your experience. Since we understand that you’ve already reached out via Facebook, let’s keep everything in one place. If you have any additional details to share, please follow up with us there, instead. Thanks!

@Dropbox Been a dropbox user since 2009. But I’m now starting to question after 17 years if we can actually use this service reliably because we’ve now been trying to recover a botched sync across four business computers for five days now and three separate dropbox support people that have yet to actually fix the problem. they can’t even seem to figure out what the problem is across the three of them as they pass the buck. it’s making Dropbox look completely incompetent, which is bad. We just need all the files restored between a certain time that were deleted. But here we are five days in and can’t get anyone at Dropbox to actually do that. We can’t do it manually on our side because it’s simply too many files and we don’t even know what’s missing. come on guys can someone actually interact with me in real time, it’s bad enoug that Backblaze told us out of the blue that it stopped backing up Dropbox as a corporate decision as of April 17 without even telling us so I can’t grab from our back up to restore this absolute mess that completely stopped our business from using Dropbox for the last five days. can someone respond in real time so we can get this taken care of pretty please?

@Nichola64843717 Hey there, thanks for reaching out! We have some advanced image searching capabilities on our higher plans. Feel free to check the details here: help.dropbox.com/view-edit/imag…, and let us know if you have any follow up questions! x.com/messages/compo…

@Dropbox when will we get semantic image search?

@LordSquirrely Thanks for getting back to us; let's see! Are you able to access and download your files when using the website (instead of the mobile app)? Also, does the issue persist if you reboot your device? Let us know and we can continue from there.

@DropboxSupport Yes. The file comes up blank. I tried DMing but it said it's not encrypted.

@Dropbox WTF am I paying for is I can't download my own pictures to my phone. You have 24 hours to explain yourself before I share my experience and cancel my account. This is unacceptable.

@WatersCompany Hey there, thanks for reaching out. We’re sorry to hear about that, and we’ll be happy to help in any way possible. Go ahead and DM us (link below) with more details, and we’ll go from there! x.com/messages/compo…

@DropboxSupport I am desperately seeking help I have a plus account and emailed you with the details of the payments you have been taking for yrs. But suddenly I can't log into my plus account only into my old personal Dropbox associated with a Gmail account. So I can't get the level of help I need urgently!

@simotin13 Hey there! We suggest creating a post in the dedicated API community page here: community.dropbox.com/en/categories/…, which is frequented by developers at Dropbox and other users who could be familiar with what you’re experiencing. If there's something else, we'll be right here!

@DropboxSupport Hi Dropbox API, /2/files/get_thumbnail_batch started returning 404 today after working fine yesterday. Issue details: community.dropbox.com/en/discussion/… Could you check?

@SheilaGoins226 Hey Sheila, we're sorry to hear this and would like to take a closer look. Send us a DM with the ticket number from support 👉 x.com/messages/compo…

Hi, I am at a loss. My email associated with my Dropbox I can no longer access. I’ve contacted Dropbox. And asked them to please help me change it. They said that I could log in one time without putting in the code from sgoins@cjbrown.com and change it. But It appears in all my tru g I’ve created another Dropbox and I’m trying to delete this one, and it won’t let me delete it. I need detailed instructions please.

🕒 Support Hours Our team is here to help: Mon–Fri: 3 AM–7 PM CST Need help? Send us a DM or visit our Community Forum: dropboxforum.com 💬

@turnkeyproto Hey there, we appreciate you reaching out. We suggest removing your first post as it displays your email address publicly. Please go ahead and DM us with more details, using the link below, and we’ll be happy to help in any way possible! x.com/messages/compo…

@DropboxSupport @Instacart Please have a human DM me to resolve this before I initiate a formal bank merchant block tomorrow. Ticket #26267931 (Dropbox)."

"@DropboxSupport / @Instacart — I am currently traveling and locked out of my account email (tools@codycarneshq.com). Your 'Help' emails are unmonitored. I have revoked payment authorization and am being charged for an annual plan/service I cancelled in Jan.

@SovitGarg1 servers: help.dropbox.com/account-access…. If you had any devices connected to your Dropbox account, we encourage you to take a look at them, in the case that the files have been saved locally. We wish we had better news to share. 2/2

@SovitGarg1 Hi there, we're sorry to hear this. Please delete your post as it exposes your e-mail address publicly, which is not safe. Now, in this case, we're afraid it won't be possible to restore the account or the content, as they would no longer exist on our 1/2

@DropboxSupport Dear Dropbox team, my account associated with the email id sovitgarg1@gmail.com was closed due to inactivity. This account has our family photos which hold tremendous emotional value for us. I would be forever grateful if I could retrieve pictures from it.