easyJet

@67_spr Hi, Sean. We’re very sorry to hear about this situation and the distress it has caused. Could you please DM us so we can advise and assist accordingly. Thanks, Sami

@easyjet URGENT: Multiple passengers' passports were lost during ONE OF YOUR plane transfers in Glasgow due to a faulty aircraft. You then flew them to Rome WITHOUT their passports. They have now been detained at Rome Fiumicino (FCO) for 6+ hours with NO food, water or shelter.

@m_eliz999 Thank you for bringing this to our attention. I'll escalate this to our IT team so that it can be looked into. I'm sorry for the inconvenience. Thanks, Afika

@easyJet Safari on iPhone and also tried the app on iPhone

@easyJet trying to book flights and this keeps coming up when I try to create an account

@m_eliz999 Please confirm the browser as well. Thanks, Afika

@easyJet The easyJet website

@briegeelderr Hi Briege, thank you for reaching out. I’m very sorry for the delay and the long wait you’ve experienced. I understand how frustrating repeated delays can be, and we sincerely apologise for the inconvenience caused. Kindly DM us so we can assist you further. Thanks, Sami

@easyJet can you give me more information on the delayed flight EZY3132 from Rome to Glasgow. We’ve been in the airport for 15 hours with delays constantly being pushed back. More clarity on this situation and next steps would be appreciated

@LuakRukna Hi Rukna, please send us a DM so we can be able to respond. -Thanks, Thando

Hey @easyJet Care to explain?

@CharmsTeacher Hi there, please send a DM so we can be able to respond. -Thanks, Thando

@easyJet there are only two counters open at Palma airport - we have been queuing to check in for an hour and I’m getting concerned we won’t be allowed to check in for our Gatwick flight, despite arriving in good time! Can anything be done?

@Minagoo86 Hi Kylie, thank you for reaching out. I'm sorry to learn that your flight was cancelled 12 minutes before take off and for any inconvenience caused. Please DM or follow us so we can advise you accordingly. Thanks, Afika

@easyJet just wondering how long my claim will take with you cancelling a flight 12 mins before take off?!

@johnkattaylor84 Hi John, thank you for reaching out. I'm sorry to learn that your flight is delayed. I have sent you a DM, please have a look. Thanks, Sami

@Evo1089 Hi Liam, thank you for reaching out. I have sent you a DM, please have a look. Thanks, Afika

@easyJet Flights out of Tenerife south have left us and many more at the airport, with kids! No staff anywhere to speak to. Now what???

@dannyyeomans Please send a DM so we can reply. -Thanks, Thando

@easyJet when booking a flight using the All in option can the hold baggage be golf clubs?

@dannyyeomans H i Danny, we have sent you a DM please have a look. -Thanks, Thando

@aprr77 Hi Andrew, I have sent you a Dm please have a look. -Thanks, Thando

@easyJet Flight 3132 from Fuimicino to Glasgow is showing a delay of 8 hours on your app. Why no txt update on food vouchers etc. Or is it because you don’t want to alert customers that they can get compensation under EU regulations 261.

@3ems Hi @3ems. Thank you for reaching out. I have sent you a DM. Please take a look. Regards, Izak

@easyJet poor show currently at Glasgow. Tome flight obviously had difficulties so you’ve rapidly used the Bristol plane? EZY202 customers at the gate and find out through the screens? Bloody disgrace

@RachidKarraz Hi Rachid, thank you for confirming. Please follow and DM us so that we can advise you. Thanks, Nela🦋

@easyJet why is this happening all day when i want to book a flight? Tried from mobile device when step create account after filling email address.

@RachidKarraz Hi Rachid, thank you for reaching out. I'm sorry to learn that you've been experiencing issues with making a new booking. Please confirm if you tried to book using both the website and the mobile app? Thanks, Afika

@JoanneSmith857 Hi Joanne, thank you for reaching out. Sharp objects or items with pointed edges that could cause injury are not allowed in cabin baggage. These items must be packed in hold luggage. Please refer to our restricted items page easyjet.com/en/help-centre…. Thanks, Afika

@easyJet flying from Liverpool to Faro in June with only hand luggage. Am I ok taking circular knitting needles on board? Knitting hearts for the hospitals!

@EmmaMoore79p Hi Emma, thank you for reaching out. I have sent you a DM, please have a look. Thanks, Afika

@easyJet I was disgusted with staff at Gatwick airport! I was charged £46 for my daughter’s bag (photo attached) that contained sensory toys, an iPad, a teddy - things to ease anxiety; I wasn’t even given time to put it in another bag as staff were threatening to close the gate!

@kayleee_x Hi Kayleigh, we have sent you a DM please have a look. -Thanks, Thando

@easyJet hello! We fly on Monday - we have cases for 'hand luggage' as they are under the 'small cabin bag' measurements, can we use those cases, or does it need to be a backpack?

@Stevea117 Hi Stevea. I’m really sorry to hear about your experience at Lisbon Airport. Being stuck on a crowded transfer bus without any updates is understandably frustrating. Please advise if you booked a holiday package? Thanks, Afika

@easyJet - standing on a transfer bus packed in like sardines for 30 minutes going nowhere at Lisbon Airport? Why don’t you communicate what the hell is going on???