easyJet

@captainjaneway5 Hi there. I've sent you a DM, please take a look. -Thanks, Namhla🌺.

@easyJet I am making a compensation claim for a cancelled flight from july 2025. On attempting to enter the information your website says the flight date is not associated with the flight number. my cancellation email says that it is. So how do I now proceed with the claim

@nymfaerie Hi Lowi. Thank you for reaching out. I have sent you a DM. Please take a look. Regards, Izak

I've been at Fiumicino airport for 4 hours waiting for my @easyJet 10:45 flight and it has now been delayed to 19:00 (as of now!) I am supposed to get a train at 17:00 to get home. What am I supposed to do? 🤣🤣🤣

@Paul_of_London Hi Paul, I've sent you a DM, please have a look. Thanks, Zama

@easyJet horrendous queues for passport control this morning departing Lisbon - why don't you recommend travellers arrive 3 or even 4 hours early rather than 2 hours ? Obviously you would also need to open bag drop earlier as well ?

@GC1882 Hi Graeme. I am sorry to hear that your flight time was changed. Please follow and DM us so that we can advise you. Thanks, Nela🦋

@easyJet You have altered my flight by 7 hours but you are trying to charge me to change my flight as I’m part of a wider booking. AND YOUR AGENT JUST HUNG UP ON ME!

getting into the sea like: step pause step pause sharp inhale

@TenthAvenueL Hi Tim, please send us a DM so we can advise accordingly. -Thanks, Thando

@easyJet paid for hold luggage on 15th March for my return flight today to Bristol from Geneva airport but it is not showing on my boarding pass or itinerary. What should I do? Booking ref KBM9JSH Flight SZY2892

@easyJet I booked and paid for hold luggage for a flight tomorrow but it is not showing on my flight itinerary. What do I do?

@LeahHodder Hi Leah. Thank you for contacting easyJet. Could you please DM us on X, so we can advise? ✈️ Thanks, Siya.

@easyJet when will February 2027 flights be released?

@Emmaaa182 Hi there, I would advise that you monitor the flight tracker for information, as they provide live updates for your flight. Details of delays and cancellations will be published here on flight tracker. You can find the flight tracker here 🌐 easyjet.com/en/flight-trac… Thanks, Zama

@easyJet do you know why EZY8995 and EZY8996 have been delayed?

@Emzzoxox Hi Emily, I've sent you a DM, please have a look. Thanks, Zama

@easyJet can I get some clarity as to why we was delayed almost 2hrs sat on the tarmac this morning from Manchester EZY2275. Captain said “domestic incident” however I overheard air stewards saying it was a security threat issue. Nearby seats were searched and 3 people removed.

@MsCarolynDixon Hi there, I have sent you a DM. Thanks, Anga ✈️

@easyJet are an absolute rip off and the worst customer service ever! We booked 2 flights to Lanzarote and need to change the flight dates now due to unforseen circumstances but you are trying to charge over double what the flight cost in 'admin fees' to change a simple date???

@JohnV_AEIOU Hi John, I'm sorry to hear that you are having difficulties claiming expenses after your flight was cancelled. I'd like to look into this for you, can you please DM us with your booking reference, the email address listed on the booking and the booker's full name? Thanks, Zama

@easyJet why do you refuse to refund reasonable costs incurred from you cancelling a flight? I’ve spent hours on the phone with your useless call centre for them to keep changing the goalposts. Shocking customer service.

@OhLordWhatIsWW3 Hi Ben. Thank you for reaching out. Can you please follow and DM us so we can respond. Regards, Izak

@easyJet Can you shed some light on what’s going on with EZY2311-U22311 please? It’s been diverted but can’t see any idea why?

@rhiannxn__ Hi there. I am sorry to hear that your flights with us have been disrupted. I know it is a dosapointing and frustrating situation to be in. In order to better advise, could you please DM us on X? ✈️ Thanks, Siya.

@easyJet Can you respond to my tweet please

there's something about being on holiday which turns everyone into a morning person

@DazM_innit Hi There. Thank you for reaching out. Can you please follow and DM us so we can respond. Regards, Izak

@easyJet It would be nice if I could go to mine, shambles airline!

@herbie_belfast Hi Alastair. Thank you for reaching out. I have sent you a DM. Please take a look. Regards, Izak

@easyJet morning, am I able to preorder food ahead of my flight

@1987clairebear Hi Claire. I sent you a DM. Please have a look -Nela🦋

@easyJet hello 👋 I've just booked a holiday 🥳🥳 Just to make you aware, when you select a departure airport to search, and select Belfast All, it brings up BFS and BHD, which is right, but also brings up London Southend. Little bug in the system somewhere! 🐛

@james_wickerson Hi James. I am sorry to hear that you are experiencing challenges on the website and the the mobile app. We are never happy to hear that any of our passengers is experiencing problems online. Could I ask you to DM us on X, so we can advise you further, please? ✈️ Thanks, Siya.

@easyJet your UI on both web and mobile app is diabolical when trying to cancel a flight. There are no links on radio buttons that allow you to do this. You get sent round in a revolving spiral with no way to do this nor is there a customer service number to call. Please fix this

@robbie_turnbull Yes, please only respond to our official easyJet account. Note that we already contacted you via DM yesterday. Please check your DM. Regards, Izak

@easyJet So these are fake? I require a manager

@robbie_turnbull Hi Robbie. Thank you for reaching out and thank you for your vigilance. Please note that this is our only official easyJet account on X. Please only get in contact with us through our official easyJet account. Regards, Izak

@easyJet Customer support team!!! No customer or support