Shahzeb Naveed
45 posts

Shahzeb Naveed
@Fumblemap
Building Fumblemap. It watches your users, spots where they rage-click and bounce, and tells you exactly what to fix. For founders who hate guessing.
Beigetreten Ekim 2025
22 Folgt5 Follower

@MicroLaunchHQ You don't have to watch recordings and heatmaps anymore... Just paste the one-line code into your project and it will do the job for you and all the problems users are facing right in your inbox.
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@markproduct I don't think so anybody who is starting out will do BUT a person who has money and isn't "techy" will surely do
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@pcshipp That's the whole point... I learned it the hard way... If you don't know how to market then you are just holding a toy.
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@jackfriks @postbridge_ the cancel flow + posthog combo is smart... watching sessions shows what one user did but the real signal is what 40 users are ALL hitting the same wall. usually one specific flow bleeding quietly
building fumblemap for exactly that aggregate view
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my churn is down from 24% last month to now 15% churn this month for @postbridge_
here's the top things i did that (i think) moved the needle downwards:
-> removed ability to buy without signing up first (low intent and way too many support mails caused)
-> added onboarding (had none before) to guide new users when they first land in the dashboard to complete KEY ACTIONS that bring them closer to the aha moment: Connect accounts section before they pay, and checklist with "create a post" after they pay + onboarding call link/offer to show i care!
-> added cancel flow (none before) so when users go to cancel it asks them why did they cancel? (better than asking reasons and having multi select as that data ends up being random or all the first option) + added book a call option to cancellation page to see if maybe i can fix it! (and to show i care!)... 1 actual good response is worth 1000 survey multi select responses in this section.
-> started talking to my customers!!! (user on trial + users who are already paying), i put this off for almost a year but its been the best thing ive done to realign myself with providing the people who are already 1 foot in the door, helped me realize what i need to work on most each day
-> spend a week cracking down on performance: i opened up my network tab and realized i was sending so much data on certain routes, and the overall app experience needed to be faster on mobile devices. I tackled some major bottlenecks here and then added a fully new mobile layout so its MUCH MUCH more usable for that subset of users. its also just SOO Much faster now with my backend upgrades and general performance improvements (80% was 20% of the work though here, as it goes)
-> increased prices on higher tier plans: while i still offer a $9/month i realized that i was undercharging for the other plans and its still a great price but more reflective of the value @postbridge_. this will be a long term gain especially in MRR and churn as people willing to pay more usually have a higher intent to stick around longer too. (real pain to solve)
-> added posthog to see user sessions, can then see what users get stuck on and where they are before they go to /cancel (tons of low hanging fruit here, still more to tackle) - posthog also helped me find errors and bugs that i wouldnt have found otherwise (and fix them)
-> defined my ICP, through user calls ive collected lots more data and now have a better idea who i am serving and who is my IDEAL customer. it hasnt helped yet directly but long term this is where ill be able to keep growing targeting this ideal customer profile. havent done anything with this info just yet though.
i also did 30-50 other small things, i fixed tons of bugs, i answered every email with love and care and have been resolving things very quickly while making the backend of the platform much more efficient and stable (better logging, better infra, better ways to remedy bugs) and i think these small paper cuts of things also is extremely important. there are no magic pills, its a bunch of small things, added up, and my product is still far from perfect but its 2x better at least than it was last month performance wise.
every day i woke up and tried something, it was messy and mostly i felt i wasnt sure im doing the right thing but i still got some results this way! and its just the start
sorry i haven't posted much about this in a while, i feel much better posting this than random slop so thanks for reading, hopefully it was helpful
keep going legends <3

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@jackfriks 20% churn at 20k MRR... asking WHY they signed up is right but the harder question is WHERE they stopped getting value after. usually it's one specific flow bleeding quietly not the whole product
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my business just hit 20k MRR, but is has a serious problem…
20% churn. - a huge red flag!!
the expectation and the result
of my product are not aligned and i need to fix this misalignment.
putting my numbers here but im honestly embarrassed… i ignored it for too long


jack friks@jackfriks
i need your help!! i got a lot to learn, my churn is way to high and i need to understand my customers better than i do now. i built @postbridge_ just for me but its a lot more than that now… if you signed up for post bridge: can you tell me WHY? what drove you to it?
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@pcshipp reddit works if you lead with the problem, not the product... but even then it's a coin flip depending on the sub and the mods. X and product hunt have been way more forgiving for this stuff. what's the app?
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@TimoBuilds_ same... building fumblemap after the kids are down. 6 sales and first revenue is the best feeling no matter the number. what'd you build?
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@Sarakhan49309 Working on Fumblemap... friction detection for SaaS founders. Rage clicks, dead clicks, form issues. fumblemap.com
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@TanzilaSha9574 Working on Fumblemap... friction detection for SaaS. Rage clicks, dead clicks, form drop-offs. One script tag. fumblemap.com
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🚀 Founders • Builders • Makers
🤖 AI • 💻 SaaS • ⚙️ Automation • 🌐 Web Apps • 📱 Mobile Apps
Building something awesome?
Drop your product below 👇
Let's connect, support each other, and grow together. 🚀
#BuildInPublic

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@seanallen_dev Nice work shipping... how are you tracking where users get stuck in the automations setup?
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Just launched a little dev tool and it's available on the Mac App Store.
Eraser cleans the cruft that Xcode builds up over time. Delete files manually or set up automations.
It's version 1.0 so product feedback is welcome.
App Store - apps.apple.com/us/app/eraser-…

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@aryanlabde option 3 is always the starting point... market like crazy is the one most devs talk themselves out of until it's the only lever left
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@getzaroai congrats on the launch... context fragmentation is a real tax. how's day 1 looking?
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Today, we're excited to launch Zaro.
Your knowledge is scattered across Slack threads, email chains, Google Docs, Notion pages, and calendar invites. Everyone's asking the same questions, chasing the same updates. Context dies the moment you switch tabs. It's exhausting and it's everywhere.
Zaro ends that.
One workspace. Connect your tools, drop in your files, and build apps that stay live with your data. Spin up agents that compile your briefings, chase deadlines, and keep the busywork off your plate. No more hunting. No more "where is that doc?"
Everything you know, finally working for you.
You can sign up now at Zaro.ai
For more information comment below! We have also just launched on Product Hunt so we'll be answering comments there all day too!
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@Mihirxbuilding 0 users on day 2 is normal... shipping is the hard part i'm building fumblemap... friction detection for saas. one script tag, shows where users fumble.
what's your saas about?
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@misilo_jakub nice... open sourcing is the way. the ai widget component looks clean
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i am open-sourcing lab-jm
it's my latest repository to experiment with ideas & latest releases
🔗 git.new/lab-jm
you can find e.g., the latest expandable ai widget implementation from recent posts here
mini side-projects will be released once in a while

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