M4 Communications

Perfect recipe > Digital transformation: 3 ways to better understand your customers red.ht/2YeStBT via @4enterprisers by @smalhotra #CX #DigitalTransformation #CustomerEngagement

@RoyAtkinson @SueDuris Howdy Roy! #CXChat

Happy to be here today @SueDuris! #CXChat

What Companies Should (and Shouldn't) Be Doing About Diversity Right Now | OpenView openviewpartners.com/blog/what-comp… via @openviewventure #Diversity #genderequality #unconsciousbias

saastr.com/top-10-bad-pie… #SaaS

Five Customer Experience Trends to Watch for in 2021. bit.ly/3ugFTB0 #CX #CustomerExperience #Marketing #EmployeeExperience

Whatever your life's work is, do it well. -Dr. Martin Luther King, Jr.

Happy #CXDay2019! #CXDay is a time to celebrate customers, the #CX profession, and each other. But why only one day? Why not celebrate CXDay every day? We wrote a post about that very thing! bit.ly/2nRsC3Z #CustomerExperience #EmployeeExperience #cxpa @CXPA_Assoc

Great humor from @marketoonist - but he's alway spot on - it's not about you, brands, it's about the customer. ALWAYS #CX #customercentricity

Metrics without purpose is nothing more than incoherent data!

The Confidence Question - Do We Really Need Another Metric? buff.ly/2PXa1AI #CX #metrics #NPS

In today's @Wootric #CX Roundup: Articles ft. @SueDuris, @DomNicastro, @cmswire, @M4_Comm, @btemkin, @danielnewmanUV, @firstround, @kiapuhm, @OpenViewVenture, @MindtheProduct, @NikkiElizDemere Get it here: bit.ly/2y3A1Qh Sign up to receive the next one!

How To Treat Each Day Like It's CX Day buff.ly/2OvuX0c #CX #custexp #CXDay #CXDay2018

Social Customer Service is Vital to a Better Customer Experience buff.ly/2xMEx5y #CX #CXDay2018 #CustomerServiceWeek

#Empathy: The CustomerExperience Professional's Most Important Trait buff.ly/2N9AaWT #CX #custexp #CXDay2018 #cxday

Go the Distance with #NPS to Drive Corporate Growth buff.ly/2QJyTss #CX #netpromoterscore

11 essential traits of great managers buff.ly/2wxKAdD #management

How #Blockchain Could Improve Collaboration... http://www.nojitter.comhttps://buff.ly/2wb0Roy via @nojitter

ProfitWell recently looked at #NPS scores in both #B2B and #B2C aggregated across thousands of companies and found the average NPS score dropped from the upper 20's and 30's from 5 years ago to single digits and low teens today. Should companies be concerned? #CXChat

Journey, Journey, Journey! Join @annettefranz and me today at 11am PT for #CXChat when we discuss #customerjourneymapping. We're looking forward to seeing all of your amazing insights! #CX #CustomerSuccess #CustServ #custexp #EX #emplexp

Nice post by @sujanpatel of the 5 Most Common #Growth #Marketing Challenges and How to Solve Them buff.ly/2twxBq1