Marcus by Goldman Sachs

@RafnRoll Hi there. We can see how frustrating this experience would be and would like to take a closer look. Please send us a DM, so we can gather some additional information from you. twitter.com/messages/compo…

@marcus Hi .. you might want to read this letter from the OIG before you threaten me with the closure of my account. I have done nothing illegal and you are facing criminal charges for denying financial support to a Federally Protected Whistle Blower.

@MissLMI Hello, Lisa. We truly love hearing feedback like this! Thank you for sharing.

I gotta say, as far as HYSAs go, @marcus is pretty great with their user interface & being able to actually talk to a real person on the phone within a reasonable timeframe. Also, of course I have a link!: marcus.com/share/LIS-2YM-…

@Dodowaaaa We're truly sorry to hear this, and we would like to help. Please send us a DM, so we can gather some additional information from you. twitter.com/messages/compo…

@RunMoseRun We're sorry to hear about this. Our team would be happy to help. If you haven't done so already, please contact us 24/7 at 1-855-730-7283.

@marcus Not helpful. Forced to call customer support to get into my account because you don’t know how to design an app and website. Will be closing my account and reporting this to CFPB.

@marcus Both your app and website are inaccessible….a nonstop loop of confirming contact info. This is ridiculous.

We apologize for the frustration, Jorge. Please know that Goldman Sachs will never consider sex, gender, ethnicity, race or any other prohibited basis when making account decisions. At your convenience, please reach out to us at 1-855-730-7283, and request to speak with a supervisor. They will be able to assist you further.

@marcus I never had any issues before, Are you trying to verify my citizenship status just because I have a Spanish last name? Ridiculous that I have to call every month to verify my identity when you have ALL my information since 2024. Nothing changed.

@marcus last month I was trying to open a CD , like I do every month, I had to call to verify my wife identity, your representative told me that it is a RANDOM process, yet today I am trying again to open a CD and again I get the same message, I am NOT calling again,

@PrimalJane Hi there. We understand your concerns and would like to help. Would you mind sending us a DM, so we can look into this further? twitter.com/messages/compo…

@Padma4Point0 We've forwarded your feedback to the appropriate team. If there's anything we can help with, feel free to meet us in a direct message.

@marcus yaaaah...no. it renewed at a lower rate...

I'm not impressed that you don't tell your clients what rate their CDs will renew at until after they renew @marcus

@seokryudamn We’re unable to share details on future Marcus plans, but please know we love hearing your feedback! We'll be sure to pass this along to the right team.

i wish the bank where i have my savings account did savings buckets like BROOOO @marcus LOCK INNNNN

@jasonpbyu Thank you for reaching out. We apologize for the inconvenience this has caused. We'll be sure to forward your feedback to the right people.

@marcus disappointing to learn that you no longer support Quicken downloads!

@billionareboy90 Hello, Dustin. We can confirm our site is up and running. If you’re still having trouble, kindly give us a call, so we can assist further. We are available 24/7 at 1-855-730-7283.

@marcus is the still down today?

@AlexT101884 We can see how frustrating this experience would be and would like to take a closer look. Please send us a private message, so we can gather some additional information from you. twitter.com/messages/compo…

@marcus Day 6 for a “1–3 business day” transfer. Your customer service reads scripts with zero actual answers or accountability—no one can explain the delay or connect me to anyone who can. “Manual review” with no transparency isn’t service. What’s going on?

@caliwest78 Hi there. We're sorry for the frustration this has caused. At your convenience, please meet us in a direct message. Our team is happy to gather some additional details and take a closer look. twitter.com/messages/compo…

My matured CD at Marcus by Goldman Sachs is still there 10 days after maturity as they renewed the CD without contacting me, though I set up closing/transfer weeks ago. I spent many hrs with them for days. I need my $ back!#marcusgoldmansachs #Banking #GoldmanSachs #finance

@GummereWendy Hi, Wendy. We can see how frustrating this experience would be and would like to take a closer look. Please send us a private message, so we can gather some additional information from you. twitter.com/messages/compo…

@marcus what a mess I am in! Opened an account with a referral link thinking I was signing up for a $1500 bonus. No option to sign up for the bonus. Then I was told I was not signed up and too late. After two hours of calls they won’t let me move my money out!!!

@bonafidelawoman We're sorry for the frustration this has caused. If there's anything we can help with, feel free to meet us in a direct message. Our team is happy to gather some additional details and take a closer look. twitter.com/messages/compo…

@marcus Calling 3 times yesterday with over a 1 hr wait for each call and no one could give me a straight answer, I moved on to a different company. Your loss.

@marcus does anyone answer the phone here? 3rd time calling today, over an hour on hold and no one can help us???

@GCbz5x Hi there. We're sorry for the frustration this has caused. At your convenience, please meet us in a direct message. Our team is happy to gather some additional details and take a closer look. twitter.com/messages/compo…

@marcus has awful customer service. I am trying to access an account for a deceased family member & provided the documents requested. Marcus customer service bungled the document & wants another. DON’T GIVE THEM YOUR $$$.

@Slugo28 We can see how frustrating this experience would be and would like to take a closer look. Please send us a DM, so we can gather some additional information from you. twitter.com/messages/compo…

@marcus I can't finish opening an account because it says my account is locked. Customer service hangs up on me and tells me there's nothing they can do. This has happened 5 times. Absolutely the worst banking customer service I've ever received.