Frances

@qvcuk I have done this now

@MrsBnow Hi Frances, if you can follow the page, we'll be able to send you a DM. Stacey

@qvcuk How do I return an order, with no cost to myself due to misspelling. The Tili lip set was advertised with 6 lip mousses but only one is in the set so want to return the order.

@InPostUK Any update on the broken locker at Goring Food and Wine (BN12) - locker has been broken for over 3 weeks….is this the normal timeframe for you to be able to give a proper update…#uselosslocker

@InPostUK Are you kidding me, I have been contacting you daily about this locker being broken.

@MrsBnow Thanks for letting us know, Frances. The team will take a look at this locker as soon as they can 😊

@InPostUK Any update on the broken locker at Goring Food (BN12) as it has now been broken over two weeks with parcels stuck in it.

@InPostUK Is there any update today? Locker has been broken since 3 August!!!!!

@MrsBnow Hi Frances, we're really sorry for the inconvenience caused by this! The team are working to get this locker back up and running at the soonest possible time 📦

@InPostUK Any update today….day 13 of the broken locker with no meaningful update.

@MrsBnow Hi Frances, we don't have a means to escalate. We aren't able to expedite locker repairs as these have to be done correctly and will take the time that is necessary, and can sometimes be delayed whilst we secure the required parts. We are sorry for the inconvenience.

@InPostUK Day 8 of the broken locker in Goring, customer service are useless and just read off a sheet. Six parcels stuck in the locker and 3 returned for non-delivery. Measure of a company is how they act when things go wrong and can honestly say you have been beyond useless.

@InPostUK Me again checking on an update as we are now onto day 12 of the locker being broken. Is there a way to escalate this as it really is becoming unacceptable to just keep saying we are working on it and know it’s broken.

@MrsBnow We're unable to offer a timeframe, but the team will take a look as soon as possible. We'll make the appropriate team aware of your suggestion so this can be taken into consideration when making improvements in the future. Many thanks!

@InPostUK Do you have a timeframe on when or how long on average it takes to repair? Why can’t someone go and manually take the parcels out instead of just leaving them there infinitely? Surely you have contingency measures for these scenarios.

@MrsBnow We're sorry to hear that your local locker still isn't up and running, Frances. The team are aware that there's an issue with the locker and they'll get it back up and running as quickly as they possibly can. Many thanks!

@InPostUK And as expected I am contacting you again for an update on this locker as we are now on Day 11 of the broken locker with parcels stuck in it.

@MrsBnow Hi Frances, our team are still working to repair this locker. We hope to have it back up and running as quickly as we can.

@InPostUK I am sure I will be contacting you again tomorrow as there has been no progress over the last 10 days and all I hear is we are working on it but nothing changes.

@InPostUK So today we hit double digits of the locker being broken, day 10! Any update on when it will be repaired and the parcels retrieved.

@MrsBnow Thanks for getting back to us, Frances. Unfortunately, these lockers remain out of action at the moment but we hope for them to be operating again soon. Thanks for your continued patience.

@InPostUK Are you able to let me know if the locker has now been fixed as we are on day nine of it being broken

@MrsBnow We're very sorry for any disappointment caused and we appreciate your valuable feedback. Thank you.

@InPostUK I am the seller for the 6 parcels so have contacted my buyers but as said before how you deal with issues is the most important thing and just saying call back and we know there is an issue with no estimated date or same story day after day tells me your tech isn’t up to the job

@MrsBnow Hi Frances, we're sorry that our lockers at Goring News and Food are disabled at the moment. This is something that we hope to have fixed soon. We'd recommend contacting the marketplace/retailer that your parcels are from so that they are aware and can help further. Thank you.

@vinted Please can you tell me how to remove using @InPostUK for postage as when their lockers are broken they do not/cannot help. You used to be able to remove this option under Postage but it appears to have been removed.

@SARugbymag Would love him to go to a Tier 2 team and help develop them

Clive Woodward says Rassie Erasmus should be the favourite as the England RFU’s next director of rugby after masterminding the Springboks’ successive World Cup wins. sarugbymag.co.za/rassie-woodwar…

@sainsburys Please let me know who we contact regarding refund from delivery on Saturday, have had no email to confirm returned items which is unusual, normally received same day.

@shitscaredmum Deeply saddened to read this news, thoughts with all the family.

I'm heartbroken to share the news that we lost our beautiful Laura in the early hours of this morning. She was fierce & tenacious to the end & it was truly the honour of my life to be her mum. We are devastated at the thought of life without our girl, she was a force of nature💔

@richardosman Can we donate used copies to our libraries?

Just had the news that #TheThursdayMurderClub and #TheManWhoDiedTwice were the two most borrowed books from British libraries last year. I know the waiting lists are long, so I've donated 1000 copies to the amazing library system. So thrilled! #SupportLibraries