InPost UK

We're aware of fake accounts pretending to be us on X. This is our only genuine X profile, please don't engage with other accounts. We'll never ask customers to message us on WhatsApp or ask for bank details / payments. Visit inpost.co.uk/help/fraudulen… for more info.

@riacastle We're very sorry for any inconvenience this is causing in the meantime, Ria. If you would like us to take a closer look at this locker please do reach out to us in a DM to provide us with some more information. Thank you.

@InPostUK But this isn't the point! I have repeatedly reported this and still its happening even though the locker is fine as I used it to drop off and collect!! Happens at least once a month regularly

@InPostUK wow again locker showing unavailable for the literally Millionth time. Its a absolute joke . Its literally happening once a month

@LoveBites_Brodz You're very welcome! 💛

@InPostUK Helpful I’ll be baring that in mind! Thank you so much :)

@InPostUK next time you are thinking about any design changes to the lockers please consider having a pull out compartment. I’m 5ft 1 and have just injured myself trying to get a parcel that was thrown right to the back of the top locker - not a complaint just a suggestion 👌

@LoveBites_Brodz Once the parcel is stored in our locker from the sender just make the request via our app and the courier will see the accessible compartment request and do their best to store the parcel in a lower down locker 😊

@InPostUK Are you able to do this when ordering from Vinted as the seller takes care of the postage? Or is this something I can do retrospectively after it has been sent? Thank you for getting back to me. That’s really helpful.

@LivHinton Hi there, Liv. Thanks for reaching out and we're sorry to hear you're having issues reporting locker problems. Do you mind sending us a DM with more info so we can take a look into this? Thank you. twitter.com/messages/compo…

@InPostUK trying to report broken scanner. No idea why the ai chat is incapable of lodging a broken scanner

@AbbeyGale99 Thank you for taking the time to update us on this, Abbie. If you haven't received further updates by the 72 hour period we discussed, please do reach out to the Vinted Team directly to allow them to assist with next steps. Many thanks.

@InPostUK still no sign of a parcel. Today is the final day.

@kiranz64x Hi there Kiran, thank you for sharing your concerns with us. We apologise that your recent experience was not a more positive one and we've just responded to your DM regarding this. Many thanks.

@InPostUK After 3 weeks of a back and forward only to he told you've "NOT BEEN ABLE TO LOCATE MY PARCEL AT DEPOT!" Absolutely poor service from you! So disappointing my parcel was significantly big and heavy! How could you habe lost it is mind boggling! Lost a loyal customer

@Snowcatt As you've already been in touch with our Customer Care team, they'll be in touch directly. Should you wish for further support from us, please send us a DM. We will not be taking any personal information of yours, or the recipient publicly. Thank you.

@InPostUK Have you passed on? Should I have a reference number for this complaint? Help appreciated

@InPostUK Parcel posted 22nd April. It appears to have been abandoned. Forrmal query raised. Parcel has not moved since 24th April. No update from query raised on 28th April. Annoyed.

@Snowcatt Our Customer Care team will be in touch to offer support with this case. Our DM's are open should you want any further support, but please do not share yours, or the recipients details publicly. Thank you. twitter.com/messages/compo…

@InPostUK Just to confirm no notifications have been sent to recipient Paula Nessling regarding JJD0002233573615648. Nothing since 22nd April advising parcel on way. Nada. Parcel has not, repeat not, been collected. Please advise what steps have been taken to investigate. tks

@Snowcatt You're very welcome. Take care for now!

@InPostUK To the best of my knowledge there has been no communication. But I have just sent an email to double check. Will let you know when I get a response. Tks

@Snowcatt Apologies for any confusion. Has the recipient been to the collection point and been told by the staff at the pick up drop off point that they did not have the parcel? Many thanks.

@InPostUK No! The recipient has not received it. If she had I would not be chasing this up 😀.

@Snowcatt This parcel appears to have been delivered to its destination on the 24th April. If there's anything else we can assist with, please don't hesitate to let us know.

@InPostUK Thank you. My tracking/ parcel number is JJD0002233573615648

@Snowcatt Rest assured, the team will be in touch as soon as possible, but we appreciate your feedback on this process. If you'd like us to take a look at your parcel's journey to see if we can provide any clarity on our end, please do feel free to send us a DM. Many thanks.

@InPostUK Thank you for your response but I do think this is very poor service. No notification that parcel not being delivered, no response after 24 hours as to what investigations have revealed. Meantime there is a missing parcel. This is not a good advertisement for Inpost.

@Kayylaa25 Thanks, Kayla! 😊

@InPostUK Sent direct message thank you

Anyone having trouble with @InPostUK still not received my parcel that I ordered 18th April and doesn’t look like I will be anytime soon.

@MannyMontanaro We'd really like to assist with your code not working and find out what's going on. If you'd like to DM us, we'll be happy to look into this; otherwise, you're welcome to give our Customer Care team a call on - 0330 335 0950 - for further assistance! Thank you.

@InPostUK No thanks, literally 50% of the codes you send don’t work, it’s so frustrating & such a waste of time. I’m watching my parcels in the shop & I can’t collect them because your codes don’t work. As regards trying to sort issues out via your #App well that’s a whole new experience!

@InPostUK It’s absolutely ridiculous that around half your bar codes aren’t recognised or work whenever I go to the allocated store to pick up my items. I’ve just seen my parcels in the store but I’m unable to collect them because your barcodes don’t work! #customersupport

@mlwestx We're so sorry to hear that your parcel hasn't had an update since Sunday! Would you mind please sending us a DM so we can look into this for you? Thank you!

@InPostUK as your part of yodel. You have said you’d had my parcel since Sunday. When will it be delivered? There has been no update