PatrickWBham

@nxwestmidlands Please will you publish this diversion on your website under Service Updates? When sat on the bus that diverts for 10+ minutes it would be helpful to find out why without scrolling through twitter.

@NX_MD @nxwestmidlands @WestMids_CA @MayorWestMids Hi @NX_MD - I have been trying to engage with @nxwestmidlands but without success so I reached out to you as the MD/director of the company, hoping that you would take these concerns seriously. If you can't help, who can?

@PatrickBham @nxwestmidlands @WestMids_CA @MayorWestMids @ Patrick WBham I'm sorry to hear this. You are on the coach page.In order to see help please go over to nx.bus.co.uk

@nxwestmidlands - It has now been a month since one of your drivers yelled abuse at an elderly man and now my 3rd chaser, still no response @TransportForWM can you help?

@nxwestmidlands I've provided these details again now and would like to know how I can escalate my complaint including raising the issues with the complaint handling process. I am deeply concerned by your driver's conduct and that this may have been repeated since because of the delay.

@PatrickBham Hi, sorry to hear you have not recieved a response. Please can you DM us your full name, email address and contact number.

@NX_MD @nxwestmidlands, @NX_MD - I'm still disappointed by the complete lack of engagement following reporting one of your drivers yelling at an elderly passenger. It's now been 2 full months and no response. What if he's done it again? Maybe @WestMids_CA or @MayorWestMids can help?

@PatrickBham Hi Patrick, I do apologise for the wait. I would like to confirm that our Team are currently in the process of investigating this and will try to get back to you as soon as possible. Your further messages have been attached to the file, thank you for your patience.

@nxcare @NX_MD @NX_MD - please will you ask someone to look into my complaint - the driver was shouting to the point that I stepped in to defend him (he was politely asking for directions) and he turned on me to the point that I and other passengers had to cower on the bus so we could get home.

@nxcare @NX_MD Hi @nxcare - it's been +15 business days since my complaint of 31 Jan was acknowledged on 9 Feb. No response. Really worrying that this is taken so frivolously - driver shouting at elderly passenger and no response a month later.

@TransportForWM @nxwestmidlands Thanks @TransportForWM - are you the ombudsman for public transit issues in the WM or, if not, who is?

@PatrickBham @nxwestmidlands Hi Patrick, Sorry to hear this, @nxwestmidlands can you respond to this customers enquiry please?

@nxwestmidlands Glad to see that @nxwestmidlands takes its complaints about drivers abusing the elderly so seriously that a week later I still haven't heard from the "escalated" complaints team...

@PatrickBham Hi there, Patrick. This is really concerning to hear. Could you DM us with your contact details, please? Could you also tell us where this incident took place?

@nxwestmidlands please explain why your bus drivers think it is appropriate to yell at elderly people asking for details of a re-diversion. Route 24, bus no 6874 at c. 835pm on 31/01/22. Happy to provide more details of the abuse hurled out by your driver.