Tom Stables

@JamiePe44535525 Hi Jamie, my colleague over @nxwestmidlands will assist you with this.

@rickylynam @Ricky Lynam Hello, how can I help you?

@lostakh @nationalexpress @nxcare I am sorry to hear this, we are experiencing a high volume of contacts. If you have DM me us the details we will be in touch with you.

@nationalexpress @NX_MD @nxcare have done this already. Still nothing. Your customer service is shocking, your service is appalling. Again this week the service was cancelled- still haven’t been refunded

It’s been over and I have got nowhere with you either via phone, email, or Twitter. You just don’t reply. This is shocking customer service. How do you drop customers off at random stops and believe it’s acceptable?? @NX_MD @nationalexpress

@lostakh We are experiencing higher than normal volumes of contacts across all platforms. How can we help?

@NX_MD what kind of service are you operating here??

@PatrickBham @nxwestmidlands @WestMids_CA @MayorWestMids @ Patrick WBham I'm sorry to hear this. You are on the coach page.In order to see help please go over to nx.bus.co.uk

@NX_MD @nxwestmidlands, @NX_MD - I'm still disappointed by the complete lack of engagement following reporting one of your drivers yelling at an elderly passenger. It's now been 2 full months and no response. What if he's done it again? Maybe @WestMids_CA or @MayorWestMids can help?

@nxwestmidlands - It has now been a month since one of your drivers yelled abuse at an elderly man and now my 3rd chaser, still no response @TransportForWM can you help?

@PatrickBham Hi Patrick, I do apologise for the wait. I would like to confirm that our Team are currently in the process of investigating this and will try to get back to you as soon as possible. Your further messages have been attached to the file, thank you for your patience.

@NX_MD - I have been trying to get a response to an incident of one of your drivers yelling at an elderly passenger asking for directions during a diversion for a month, can you help? Complaint #39497140

@AuroraA20134314 Hi. I'm sorry to hear of your dissatisfaction with our response to your complaint. Having viewed your complaint file I can see this is a NX West Midlands service. I have requested the team to get in touch with you on this to discuss your complaint further.

@NX_MD You have not been transparent when doing with my genuine complaint against one of your business drivers

@thedutman0 @nationalexpress @stevewebb1 @rosaltmann I am sorry to hear this, can you please DM us details so we can look into twitter.com/messages/compo…

@nationalexpress @NX_MD @stevewebb1 @rosaltmann Was told over 3 weeks ago (Oct 7th), I'd have some vouchers delivered within 10 working days, now been 16 working days and nothing. Was on hold for 2hrs last time I called that number, can't afford that again!! Your postal delivery is as bad as your bus service, awful!!

Great to mark #NAW2015 with a new @nationalexpress scheme launched by @stevewebb1 & @rosaltmann & our staff

@dnepo You can find out what we are doing to keep you safe as things start to return to normal here: orlo.uk/FHutZ 2/2

@dnepo We will be following the latest government guidance regarding the wearing of face coverings from 19th July. We will update our 'Travelling safely together' webpage and other customer communications shortly. 1/2

@RenatoMurfin @NorthSomersetC Hi Nadine, I hope you are okay. I am very concerned to here what happened. My colleague @nxwestmidlands will escalate this for you, she will require some further details from you also.

NSC news: Successful first year of commuter coach service marked by transport award ow.ly/2Qjw1R

@_Resplendence Hi Charlotte. Can you DM your email address and phone number please? ^gr

@shinyhappy1 Hello, sorry to hear there was confusion caused. Would you mind letting us know exactly what happened? socsi.in/5dhSV

Great to see @TheKingsFerry scoop two top @routeoneteam awards including for the fantastic @NBristolCommute!

A huge thank you to all our operators for featuring @PoppyLegion poppies on all coaches. Your support is hugely appreciated

Our UK bus, coach and rail divisions are supporting the @PoppyLegion to mark the centenary of the First World War icont.ac/2DOTK

With a little help from our friends @TheGillsFC the @TheKingsFerry team is right behind @MovemberUK check it out!

Its been a superb week on the road with the @SkillsShow with some amazing skills displayed - thanks all for the support!