Protection 1

@LarrisLivinLite Hi Larri, I'm sorry to hear this! Can you please PM me your account information so that I may reach out to you? -Rosalinda

Seriously? Hours on the phone since Aug2019 and #ProtectionOne will not take my mo payments. In the meantime I get late bills!!! What is wrong with your #CustomerService @RichardGinsburg ? #ADT @ProtectionOne @ADT

@BuffDogLover Good morning, I'm sorry to hear of your concerns. We do care about our customers and want to make sure you are taken care of. Please DM us your account info so that we may reach out asap. -Rosalinda

@ash_zee Hi Ashley, I regret hearing of your dissatisfaction. Can you please send me a PM to provide me your contact and account info? -Rosalinda

#PROTECTIONONE @ProtectionOne THEY wouldn’t LET ME CANCEL MY CONTRACT AFTER THEIR MISTAKE UPON INSTALLATION!! They are telling me it’s $900 to cancel my account

@briand2995 Hi Brian, I'm so sorry to hear of your recent experience. If you can please DM me to provide me your contact info, I'd be happy to review your concerns with you. I look forward to hearing back from you! -Rosalinda

@norfsidecici Hi there, We definitely take these matter seriously. I will ensure this is reviewed and addressed. -Rosalinda

.@ProtectionOne I just wanna know if your company is okay with your employee being a raging racist? She claims her son got into a fight with some black children.

@ash_zee Hi Ashley, I'm sorry to hear this. Please send me a DM with your account/contact info and I will be in touch. -Rosalinda

If you’re in the market for home security ; stay far far far away from #protectionone #adt @ProtectionOne @ADT

@SonyaJSmith Hi Sonya, I'm sorry to hear this. I previously responded to your FB comment. Please feel free to response via DM. -Rosalinda

@ProtectionOne Beware of dealing with this company. They send employees into new neighborhoods with contracts and lie about the contract length. We were told we had a 3 year contract (when in reality was 58 months?) and are now being charged to cancel the contract. Predatory.

@SharkyGreen Hi Chris! Thank you for letting us know and we are truly sorry for the inconvenience. I appreciate you talking to me today. We will see you soon. -Rosalinda

@OliverWas Hi Oliver, I'm sorry to hear of your concerns. If you can send me a DM with your account info, I'll reach out to you to discuss. -Rosalinda

@ebethcox Hello Elizabeth, I'm sorry to hear of your dissatisfaction. Please DM me if you would like to discuss your concerns further. -Rosalinda

@bradcarriger Hi Brad, Thank you for your feedback. I will surely pass this information along to report your suggestion! -Rosalinda

@ProtectionOne Please, please, please do not change your name to ADT. You have the good rep, they do not. Perception becomes reality. Five years ago we chose your company because you were not ADT #DonNotDoIT #ItIsAMistake

@xslf2164 Hi Shannon, I'm sorry to hear of your troubles. Please reach out to us at 877-776-1911 to discuss this further. -Rosalinda

@ProtectionOne Email customer service seems to be uneven lately. I need to change the rechargeable battery in my alarm system, but the box where it's located is locked and I don't have the key. I need the key to my alarm system from Protection One.

@Jigsaw442 Daniel, For concerns with your alarm system, please contact us at 877-776-1911. -Rosalinda

@ProtectionOne what does low battery mean on alarm panel?

@ThatsAllBrother I regret hearing of your loss and your experience. Can you please DM me the account and contact information so I can review and reach out? -Rosalinda

My folks used Protection 1 home security. They died, we sold the house in May 2017. Closed our account. Balance zero. 15 mos later, my sister gets 2 bills from a collection agency for $475 addressed to our parents at her address. Nice work, @ProtectionOne.

@AlwaysJennyMi Hi! I'm so sorry to hear of your concerns. Can you please DM me your account information so that I may be able to review your account and reach out? -Rosalinda

@ProtectionOne downgraded to a POS new and improved panel. Hasnt worked half the time since the install. It's a joke. Every time I have to call I get a new person, to explain all over again, get the same response "we'll schedule a tech". What's the definition of insanity???

@Erin18410799 Hello Erin, We have been in contact with Steven. If you need anything further, please let us know. -Rosalinda

@ProtectionOne Yes please see your DM!

@ProtectionOne is the worst as we’ve been dealing with their customer service for 8 weeks! @FedEx lost the package to return the equipment back, so why do we owe @ProtectionOne a restocking fee of $80??!!!

@Erin18410799 Hi Erin, Do you have contact information that I may be able to reach you by? -Rosalinda

@ProtectionOne Yes, I just sent one. Thanks

@Cathy95394926 Hi Cathy, I've asked that you please send me a DM to provide me your account information. I would like to assist if you can please give me more info. I appreciate your help! -Rosalinda

@ProtectionOne @CommuniJenn Again you call me today with this _ _ _ _ you are a 20 year loyal customer but yet you are being disrespectful because YOU turned off my alarm with my child here and leaving my home unprotected due to your negligence and schemes if something happens to my child or home