ADT

@cwik_1 We're sorry to hear that. We take all customer feedback seriously and use it to improve our services. Can you DM us so we can assist you directly? twitter.com/messages/compo…

@ADT how do you actually get a real person on the phone? My systems cameras are off line and I haven’t been able to get them back up and running for months now! HELP!

@ToBluesky24 We're sorry to hear that. We take all customer feedback seriously and use it to improve our services. Can you DM us so we can assist you directly? twitter.com/messages/compo…

Anyone know how to get out of an @ADT contract? Dude shows up to service my system this morning and warns me that I’m being charged $379 +90 some dollars for every 15 minutes. I’m so over having a system that I have to service myself.

@lukieb22 Glad we can help you feel secure at home! Your family's safety is our mission.

Thank you @ADT for continuously taking care of the family!!!

@jdeanfarmer2 We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to DM us your name and address, we would love to assist in getting this resolved.

@ADT sold us peace of mind for a house under renovation with workers coming and going - your system as the only way to control access. It fails, we report it, spent 5 hours today on calls “priority” response is days away. That's not peace of mind. Peace in hotel now. Do better

@bpsmia Lamentamos escuchar eso. Nos tomamos muy en serio todos los comentarios de nuestros clientes y los utilizamos para mejorar nuestros servicios. ¿Podría enviarnos un mensaje directo con sus datos de contacto para que podamos asistirlo directamente? twitter.com/messages/compo…

Anoche hubo entradera en mi casa en san isidro. Tengo ADT Infornaron al movil 1 hora despues de que se activara la alarma que los que entraron rompieron totalmente. Hoy 1 mayo no me pueden restablecer el servicio y hasta el lunes no trabajan!!”ENPRESA DE SEGURIDAD??” @ADT

@realnickloy We're sorry to hear that. We take all customer feedback seriously and use it to improve our services. Can you DM us with your contact details so we can assist you directly? twitter.com/messages/compo…

Actually insane the shit I gotta do to get this @ADT to work at my house and their AI pisses me off

@DKinworthy81451 We take all customer feedback seriously and use it to improve our services. Can you DM us so we can assist you directly?

@ADT What would you like to know?

@ADT does your system monitor anything if dependant on cell signal and I have a weak or no signal?

@MikeBla86441181 We appreciate your feedback and apologize for the negative experience. If you can send us a DM we would love to get in contact to resolve this.

@ADT I just had the 3rd call from a Karen, I explained that she was my 3rd sales call. Her answer wss to accuse me of appling in 3 places and she put the phone down! Definately not the approach that one would expect if I had a problem.

@dineshvalecha84 We're sorry to hear that. We take all customer feedback seriously and use it to improve our services. Can you DM us so we can assist you directly? twitter.com/messages/compo…

@ADT YOU GUYS ARE SO QUICK TO SELL NEW EQUIPMENT AND CONTRACTS BUT CANT SEEM TO FIX MY ISSUE FOR TWO WEEKS IN A ROW. I JUST KEEP GETTING KICKED TO DIFFERENT CALL CENTERS AND DEPARTMENTS FOR NOTHING.

@TeresaNormanDC We understand your frustration. Our remote assistance team can help. Send us a DM with your account details and we’ll connect you to someone who can help troubleshoot this. twitter.com/messages/compo…

@ADT .@ADT I canceled service in Nov 2024. On April 16, 2026, your team confirmed my account is closed and I owe $0. Still getting calls/emails saying I’m “past due.” This is inaccurate. Pls resolve immediately & confirm in writing. #CustomerExperience #BillingError

@BurlingtonFiles Thank you for bringing this to our attention. We’d love to hear from you directly to address the situation. Can you DM name and address, we would love to get in contact to resolve this.

I have been a customer of ADT for over 25 years at my current address and about 30 years in total. I called to see if you could send me some window stickers to replace those you provided for free and we put up 25 years ago. I was told they would cost £1.12 each. What a disgraceful way to treat a long-standing loyal customer.

ADT’s demonstration home brings modern home security to life. 🏠 Take a tour for a real-world look at how biometric access, smart cameras, and connected technology work together, plus a sneak peek at what to expect from ADT at CES. 👇 youtu.be/htTh_-hWeIc?si…

@TheHistoryOfTh2 We appreciate your feedback and apologize for the negative experience. If you can send us a message with your name and address, we would love to get in contact to resolve this. twitter.com/messages/compo…

The @ADT chatbot is so incompetent that it makes me certain that AI isn't going to destroy a lot of jobs anytime soon.

@tom_tempe We appreciate your feedback and apologize for the negative experience. If you can send us a DM we would love to get in contact to resolve this.

@ADT I cancelled my service on 2/24 after 5 years. Told them I moving on 4/8. The alarmed turned off on 4/8 as directed now they want to bill me thru 5/23 saying they need 30 days notice? That was the point of telling them back in February. Guess they won’t be in my new house!!

@matt_maurer We appreciate your feedback and apologize for the negative experience. If you can send us a DM, we would love to get in contact to resolve this.

@ADT Your tech told us we had until 4/27 to cancel. We called today (4/27) to cancel, but your managers are refusing to honor your own agent’s word. We're within the 3-day FTC Cooling-Off window (4/22 to 4/27). Please fix so we don't have to escalate. Appreciate your time

@NavneetKKothari We appreciate your feedback and apologize for the negative experience. If you can send us a DM, we would love to get in contact to resolve this.

@ADT What a marketing Tag Line - Every Seconds counts … but in reality it does care for more than two weeks .. didn’t show up 1st, again 2nd and today 3rd time..

@NavneetKKothari We're sorry to hear that. We take all customer feedback seriously and use it to improve our services. Can you DM us with your contact details so we can assist you directly? twitter.com/messages/compo…

@ADT , @Security Services , Horrible experiences have been horrible for new customer . On 1st installation 4/17/26 appointment technician - None done, 2nd appointment- No show and Today 3rd - same story ..What a marketing Tag line- Every seconds counts for Safety IT SHOWS THAT..

@HallieJ72 Thank you for bringing this to our attention. We’d love to hear from you directly to address the situation. Can you DM us your account details? twitter.com/messages/compo…

DO NOT EVER…..and I repeat…..DO NOT EVER use @ADT!! They are the ABSOLUTE WORST and will give you the runaround when you cancel their service. They will still bill you even though you have cancelled your service!! Ultimately scammers!

@lorri1956 We’re sorry to hear about the inconvenience this has caused you. Your satisfaction matters—please DM us with your contact information so we can further assist you with this issue. twitter.com/messages/compo…

@ADT Had not been having very good service with ADT. To prevent me from cancelling, given discount for a year. Today, my original higher payment taken out of checking account, informed person not authorize to give me the discount, a fact that NOBODY bothered to made me aware of.

@dorianviolin Thank you for bringing this to our attention. We are sorry for your loss. We’d love to hear from you directly, so we can address the situation. Can you DM us your account details? twitter.com/messages/compo…

@ADT you are continuing to bill a deceased person (my mother) despite having received a death certificate and repeated attempts by my grieving father to stop the billing. Total lack of compassion and decency. Case number is #37478527. Please resolve this immediately.