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@BahugunaUK @pushkardhami

@TheOfficialSBI @OfficialSBICare Your executives are doing bhai-giri with the customer’s husband. Card ending is #4145, #kkv Video link :- youtube.com/shorts/flK5708… They didn’t hesitate to do Maar-Pitai and tried to forcefully delete the video from his mobile because he was recording everything — We escalated this issue with @SBICard_Connect many time but you guys are not doing anything. You just send agents to recover money anyhow — chahe grahak ko mental torture karna pade ya Pitai lagani pade, they only want money. We are living in the 21st century and still you are using these Don Gang to recover money. Please help @RBI

@SBI Refer to the attached video. Ms. Radha (SBI) along with the FOS team visited the customer’s residence. Instead of understanding the customer’s situation, they started pressurizing and harassing the customer’s wife, insisting that she “arrange money” on behalf of her husband. Card ending is #6232 FYI @RBI #KKV They remained at the doorstep for almost 2.5 hours. When a knowledgeable person arrived at the location to explain the customer’s situation, your manager refused to talk, saying she would speak only to the customer and that “you are not the customer.” However, the same manager continued forcing and troubling the customer’s innocent wife, who is not only not the customer, but also an illiterate person who doesn’t know how to respond to such pressure. She even threatened to come again tomorrow to collect money. The customer is already financially broken, as he has two special-needs children, and is struggling to manage basic household responsibilities. Therefore, we have two clear questions for you: 1. If the customer is not at home, can your manager legally wait at the premises and force the wife to arrange money? 2. If your manager refuses to speak to a knowledgeable person because he is “not the customer,” then how can she speak to and pressure the customer’s wife—who is also NOT the customer? It appears your staff prefer speaking only to someone who cannot question them, and are harassing an innocent woman, instead of following proper RBI recovery guidelines.