Rules of Survival - Support

Welcome to the brand new official support account for #RulesofSurvival! If you need help, feel free to tweet us! 🤠

@iamkimmendoza16 @RoS_Mobile Hello, survivor! Try to contact the customer support, they might help the issue you're having right now, contact them via email. gamerulesofsurvival@service.netease.com Hopefully this helps! - yuriestah

@Kim_Ley13 That is a bug, sorry for what happened. I'd let a High Command Personnel know about this type of bug that you've had experience. - yuriestah

@RoS_Support PLEASE FIX THIS.. The CLOTHES are the only thing that makes ROS special from any other games like PUBG so please give us this feature to hide HELMETS when picking them up #RoSHelp

@Bluethunderant @NoahFromTweeter Sorry bout' that! There's an appeal button beside the QUIT button. That may help him so he could get his self unbanned. - yuriestah

@NoahFromTweeter just got banned for 24 hour just because he got 7 win am so mad no more ros on PC video and @RoS_Support have to fix the hack problem and there banned problem and if they don't no one is going to what to play dis game no more. #stophackerforros #freenoahforYT

Hey Survivors, if you need some help about @RoS_Mobile, please contact us on @RulesOfSurvival from now on !

@thiensanh85 Hey Survivor, If you want to appeal your ban, please reach our Customer Service via email: gamerulesofsurvival@service.netease.com Please send them a screenshot of your user center and your server. - Julien

@LevySnipes I'll report this problem to the devs. Sorry for the inconvenience. - Julien

@LevySnipes Hey Survivor, Could you please be more precise ? When is the last time you played before this problem ? - Julien

@takurdwiatma Hey Survivor, Please contact our customer service center via email : gamerulesofsurvival@service.netease.com - Julien

@officialbry @NetEaseOfficial Thanks for your support :) - Julien

@mcfadai Hey Survivor, If you want to appeal your ban, please reach our customer service center via email: gamerulesofsurvival@service.netease.com Please send them a screenshot of your user center and your server. - Julien

@itsmemouad Hey Survivor, If you want to appeal your ban, please reach our customer service center via email: gamerulesofsurvival@service.netease.com Please send them a screenshot of your user center and your server. - Julien

@JeremyT38871143 Hey Survivor, We're taking this problem very seriously, and we've already banned more than 600k accounts for cheating, and we will continue until the cheaters are down. - Julien

@sabilalf Hey Survivor, Please submit a report by creating a topic in Reporting Cheaters (rulesofsurvival.16163.com/forum.php?mod=…) on our official forum. The following informations are required: username, server and evidence. - Julien

@isaiahBro97 Hey Survivor, If you want to appeal your ban, please reach our customer service center via email: gamerulesofsurvival@service.netease.com Please send them a screenshot of your user center and your server. - Julien

@itsmemouad Hey Survivor, The weapon is available on both maps; however, it can be obtained only in supply drops and is quite rare. - Julien

@MclarenFranklin Hey Survivor, I'm sorry to hear that, but maps are big and as a consequence, taking a lot of place :) - Julien

@IITurf1055II_YT @dhanizael @youngsta_boii_ @RoS_Mobile Real survivors don't ask how they can do it but rather how they can stop cheating/hacking, soldier! - teepee

@TherealAK569 You're a true friend! 🥇 - teepee

@gleenhere Yes, and we thank you for your patience ❤️ - teepee

@TengsuangLegend If you feel that you have been wrongly banned, kindly send us a screenshot of your user center (the page displaying your ID no.) and we will investigate on this matter immediately. - teepee