SH

@Dare2b_sports tried to contact you but there is no phone line, live chat unexpectedly turned off, WhatsApp 4 hour response is turned off, and only option is email with 48 hour response. Lack of customer service means I can’t purchase.

@ubereats_uk order was never received (restaurant never got the order). Refund is being called a “gesture of goodwill”. No, that’s a LEGAL OBLIGATION! 😡Retrain your staff and fix your technology.

@UberUKI_Support There is no order ID visible on the app. Please send instructions on where to find the order ID.

@SCGH Hi Craig, we're ready to look into this. Please DM us the order ID so that we can assist.

@ubereats_uk how do I get the refund for the order you didn’t deliver?

@ubereats_uk the store has no record of the order!!! There is no way to contact you about this specific problem. How can I get you to update your system and cancel the order????

@manypets_uk I wanted to resolve this BEFORE the direct debit. I do NOT agree to this renewal price!!!!

@manypets_uk Renewal from £39 to £71 per month for a mixed breed (Cockapoo). That’s 82% increase for a young dog!!! Must be error. I emailed but no response yet and the direct debit is looming. Please check your emails! I can’t afford this 😭

Is anyone getting a response from @manypets_uk? Seems they don’t reply to customers. 5 emails over 5 days plus numerous DMs. My renewal is almost double for a 3 year old dog!! And they won’t communicate, just take it by direct debit.

@manypets why are you so slow to reply to customers and so slow pay out on claims…. but so very fast to increase renewal prices and take them by direct debit?

@manypets_uk @manypets_uk have DM’d you and emailed you many times. You don’t reply.

@manypets_uk I have DM’d you and have emailed again (4th email). Unable to call. Hopefully someone will reply soon as I don’t want the direct debit to come out before this is resolved.

@manypets_uk emailed you 4 days ago and have DM’d you. No response. There is an error with my renewal and you plan to take the payment tomorrow. Really frustrating. I can’t call. I need you fix the renewal before taking payment.

@British_Airways You don’t need my details. You just need to investigate why your London call centre couldn’t answer calls on Sat 5 Aug.

@SCGH Hi there. Anything we try to help with? Send us your booking reference via DM along with how we can help. We'll also need you to confirm your full name and contact details. We may need to ask you a few more questions for data protection. Oliver twitter.com/messages/compo…

@British_Airways not answering your phones because you are “busy right now” and we should “call back later”. Keep calling, no answer. Live chat says they can’t help and I must call. Stuck in a customer service black hole. Help!

@British__air1 @British__air1 - BA seem to be on to you

@nextofficial 3 months later and the favourites function is still erratic. It’s back now… but all my favourites are gone! What is going on? Will they be reinstated?

@manypets_uk Hi. Can you please follow up with the claims team? They have not contacted me (as indicated in the DM)

@manypets_uk I have messaged you. Can you please check the message?

@manypets_uk can you please check Claim ID: los_nhr3SU? I know last year there were delays with claims (including mine) and you said you were hiring more staff. Hopefully now it’s sorted and this claim can be faster?