Ticketmaster Fan Support

Ticketmaster Fan Support @TMFanSupport US & Canada Fan Support - 7 days a week, 9AM - 11PM ET. @TicketmasterCS for UK events. @ServicioTM for Mexico events. @TMIrelandHelp for Ireland events. Most of the answers to your questions can be found bit.ly/3N67Xmb

Hey 👋 Please make sure you stay within one browser window and on a single device, clear your cookies/history, and ensure you aren't using any VPN, iCloud Private Relay, or other proxy servers. If the issue persists, please follow and send a DM to @TMFanSupport and someone will look into this for you. -HM

@Ticketmaster I’m a human how do I fix this?!

Hey 👋 Please make sure you stay within one browser window and on a single device, clear your cookies/history, and ensure you aren't using any VPN, iCloud Private Relay, or other proxy servers. If the issue persists, please follow and send a DM to @TMFanSupport and someone will look into this for you. -HM

i haven’t even been on ticket master in days how did my browsing activity get paused @Ticketmaster fix this bruh

Hey 👋 Please make sure you stay within one browser window and on a single device, clear your cookies/history, and ensure you aren't using any VPN, iCloud Private Relay, or other proxy servers. If the issue persists, please follow and send a DM to @TMFanSupport and someone will look into this for you. -HM

@Ticketmaster is the worst. Did all these things and still nothing.

Hey 👋 Please make sure you stay within one browser window and on a single device, clear your cookies/history, and ensure you aren't using any VPN, iCloud Private Relay, or other proxy servers. If the issue persists, please follow and send a DM to @TMFanSupport and someone will look into this for you. -HM

@TMFanSupport at the event and I can’t get my ticket…….

Hey 👋 Please make sure you stay within one browser window and on a single device, clear your cookies/history, and ensure you aren't using any VPN, iCloud Private Relay, or other proxy servers. If the issue persists, please follow and send a DM to @TMFanSupport and someone will look into this for you. -HM

Hey 👋Please make sure you stay within one browser window and on a single device, clear your cookies/history and ensure you aren't using any VPN/iCloufd Private Relay/other proxy servers. If the issue persists please follow and send a DM to @TMFanSupport and someone will look into this for you. -HM

@Ticketmaster literally didn’t do anything but okay 🙃

Hey 👋 Please make sure you stay within one browser window and on a single device, clear your cookies/history and ensure you aren't using any VPN/iCloufd Private Relay/other proxy servers. If the issue persists please follow and send a DM to @TMFanSupport and someone will look into this for you. -HM

@TMFanSupport @saumil please help. Unacceptable

@RPMang Please follow and send a DM to @TMFanSupport and someone will look into this for you. -HM

@TMFanSupport No response

Due to the threat of inclement weather, tonight’s Dierks Bentley show has been postponed to tomorrow, Sunday, June 14. All tickets will remain valid, and the lineup will stay the same for the rescheduled date. More information will be emailed to ticketholders directly.

@RPMang Hello 👋 We'd be happy to take a closer look. Please send us a DM with your order number, the cardholder's full name, the email address associated with the order, and the last 4 digits of the payment method used so we can review the situation. -EE

@MortonAmpKC How do we process a refund? @Ticketmaster @kemsbn

Hello 👋 We'd like to take a closer look at this right away. Please send us a DM with your order number, the email address associated with the account, last 4 of the payment method used and screenshots showing the transfer status so we can review what happened with the tickets. -EE

@Ticketmaster I transferred and tickets and they have disappeared. They are not in either account 2hours before show. Awesome.

@ethan_mole Hello 👋 We'd like to take a closer look at this for you. Please send us a DM with your order number, the email address associated with the purchase, and the last 4 digits of the payment method used so we can review what happened. -EE

@blinkgilmore182 Hey 👋 Please send us a DM with the event name, venue, and details of the accessibility assistance you need. We'll take a closer look and see how we can help. -EG

@TMFanSupport been trying to get help with an accessibility issue, I’ve reached out to Live Nation, the venue and the organizer of the event and no one is answering. Can I speak to someone who can actually offer some assistance?

Hello 👋 We'd like to take a closer look at this. Please send us a DM with the email address associated with the account, complete phone number you're trying to add, account holder's full name, postal code on the account, order # of the last purchase made using the account and the last 4 of the payment method used. -EE

max has been in @Ticketmaster CS hell for an hour. his phone number was corrupt in the system, so they removed it and told him to re-add it. their system will not let him re-add it. it’s being flagged as a VOIP number when it is a normal Verizon cellular number.

@sunshinemoon__ Hey 👋 Please send us a DM with the order number. We'll be happy to take a closer look at your seating location. -EG

@TMFanSupport @Ticketmaster @barclayscenter|| hi! my tickets are not marked as obstructed view, but I’ve seen similar seats with screens blocking the stage. can you confirm if my view will be obstructed? thanks! (@TeamAriana)

@TonyDull76 @tmfansupport is our only official Fan Support account for all US/Canadian events. Please ignore and report any other accounts claiming to be us. -EG

@Tmaster_F1 @TMFanSupport @Ticketmaster , is this an really support account that responded and dm… I’m a dummy and sent info before I realized it ugh this issue is getting so frustrating

@_MrsS_primary Hey 👋 Please send us a DM with the event name and the email address associated with your order so we can take a closer look at your ticket delivery status. -EG

@Ticketmaster Hi, I still have not received my electronic tickets for McFly on Thursday. Your email says I should receive ‘no less than 5 days before’ … it’s 5 days before.

@emilydawnlove Hey 👋 We have replied to your DM. Thanks for bringing this to our attention. 💙 -NG

@TMFanSupport FYI the email you sent last night to ticket holders for Mumford & Sons tonight in Toronto gives people directions to the wrong venue

@000lliissaa000 Hey 👋 Please send us a DM with your order details so we can take a closer look. You can also review our exchange and upgrade policies here: help.ticketmaster.com/hc/en-us/artic… -NG

@Ticketmaster pleeeeease do me a good one and upgrade my nosebleeds for Harry in the 4th July 🙏

@midwestmommma Please check your direct messages. -EG

Hey @Ticketmaster if I want to update my phone number, it’s probably because I don’t have the previous phone number anymore. So why are we still sending codes to the old one on file? Why not just send it to the email and make it easier

Hey 👋 We appreciate you sharing this feedback. Event Ticket Insurance is an optional add-on, and we understand your concerns about the checkout experience on mobile. We'd like to take a closer look at what happened. Please send us a DM with a screenshot of the charge, order #, cardholder's full name, email address and the last 4 of the payment method. -EE

@Ticketmaster your glitchy mobile checkout auto-added a $25.50 Allianz "Event Ticket Insurance" charge I never agreed to — pop-ups and reloading pages on mobile check out is a dark pattern. Very unpleasant experience. Please address.