Tim Sutinen

@ionos_help_US Finally 5 days later someone at IONOS bothers to help, and tells how to fix the problem. Is there no way to get timely support from IONOS?

@TimSutinen I understand that you are frustrated. However, I cannot offer assistance without your account details. If you would like us to review, please DM us the ID. ^co

@ionos_help_US Customer ID sent. We fixed the problem ourselves eventually, but I expect that I can get help from my cloud provider. Is that not the case with IONOS? Am I expecting too much. The answer ended up being really simple, but your phone support could not help

@ionos_help_US Check your ticket BIB-89157 - we opened it on 2/16 and your phone support would not help us, even though we begged them to help.

@TimSutinen We do offer 24/7 phone support. I would be happy to offer my assistance. Please DM us your account details. ^co

@ionos_help_US @Jessie_Newburn Check out your ticket # BIB-89157 - it was opened on 2/16 and finally yesterday, on 2/21 you provided an answer and request for more information. Why would you not give it over the phone when we needed it?

@Jessie_Newburn Hi! I would be happy to help. Please DM so that we can review your case in more detail. ^co

@ionos_help_US My site isn't displaying and I can't upload content, yet I can access other sites with ease. #Help jessienewburnwriter.com

@ionos_help_US Why don't you help us over the phone?

@TimSutinen I am sorry to hear about this and would be happy to help. Please DM us your customer id. Thanks! ^co

@HydroFlask Do you actually have a better design or are you just going to send the same leaking lid to me?

@TimSutinen Sorry about that! We can send out a replacement cap. Also, insulation is covered under our lifetime warranty. You can fill out a warranty claim here for both the cap and bottle: (hydroflask.com/warranty/)

@HydroFlask I got a hydro flask 16 oz that leaks. As soon as I tip it, coffee pours out all over your clothes. Also, it doesn't keep coffee hot very long - the lid doesn't seem to be insulated and gets really hot. Any fixes?

@HydroFlask I just filled a warranty form, but based on the reviews of the flip lid I don't have much hope that I will get a working product. Your product page has more 1 star reviews than 5 star reviews, with everyone saying it leaks...

@HydroFlask That's where the liquid is coming from. Can't tighten it any tighter.

@RepThomasMassie - Thank you. Now we know that you are the only Congressman who is not bought by the banksters.