Yuma AI

We just launched Deep Search, an LLM-powered way to “talk to your tickets” inside Yuma. Ask questions like “What blocked purchases last week?” and get clear summaries with real ticket examples. Turn your support inbox into a live voice-of-customer feed for CX, product, and ops. 🔎 #Ecommerce #AIAgent #CustomerSupport #Shopify

We launched Flows! A visual builder for support automations. It brings structure & reliability to AI support automations. Now you get the best of both worlds: natural-language Processes, and strict, step-based control with Flows where it matters. Watch it in action! 📹

We've just launched Sales AI, an AI-powered FAQ widget for Shopify stores, designed to turn shopper hesitation into conversions. Live on @ProductHunt → producthunt.com/products/yuma-… #ecommerce #AI #Shopify #producthunt

💬 A comment is more than a reaction; it’s a sales opportunity. AI Agents are transforming how e-commerce brands handle social engagement. Here’s why it works: ✅ Comments signal interest ✅ DMs allow for personalized, 1:1 engagement ✅ Fast follow-ups = higher conversion rates Instead of letting engagement sit idle, Social AI can detect buying intent and open a DM in real-time, automatically. No more missed leads. Just smarter, faster connections. Curious how this works in practice? 👉 Check out how Yuma helps brands do exactly this (link in comments)

🛒 Your store doesn’t have an AOV problem, just a timing problem. Every e-commerce team wants to boost average order value (AOV). You’ve tried upsells, bundles, and post-purchase nudges, but most customers never even see them. 📉 The problem? Your offers show up too late or feel too generic. 💡 That’s where Yuma Sales AI changes the game. By embedding smart product recommendations inside customer support conversations, Yuma helps brands: ✅ Increase AOV ✅ Personalize the offer based on intent ✅ Drive conversion before checkout ✨ Want to see how your brand can boost average order value and turn support from a cost center into a revenue driver? 👇 Read our Sales AI use case (Link in comments) to learn how it works. #eCommerce

4/ Is your BPO ready to lead in the AI-driven future? Discover how Yuma can help you stay ahead. Learn how to future-proof with AI in our BPO Playbook: buff.ly/dMidwcM

3/ By 2030, BPOs that have embraced AI-first models are expected to outperform their traditional counterparts by 50% in key performance metrics. This includes faster response times, higher customer satisfaction scores, and significant cost savings.

🔮 Prediction: By 2030, AI-first BPOs will outperform traditional models by 50% The Business Process Outsourcing (BPO) industry is on the cusp of a transformative shift. With the global BPO market projected to grow from $347.95 billion in 2025 to $840.60 billion by 2034, the integration of AI is not just advantageous, it's imperative. 🧵👇 #BPO

Read the full use case here: buff.ly/BsBnrmk

👀 WISMO tickets are silently crushing your support team. "Where is my order?" (WISMO) tickets make up 30–50% of all customer support inquiries in e-commerce. They’re repetitive. Time-consuming. And they distract agents from real support work. 🔍 Most stores send tracking info once then leave customers in the dark. So they write in. Again. And again. But it doesn’t have to be that way. 💡 Yuma automates WISMO responses with real-time tracking links, personalized updates, and proactive messaging before a customer even asks. Support AI frees your agents from the WISMO hamster wheel and gives customers the updates they expect. 📌 See how your brand can automate order status updates with tracking links in our new use case. 👇 Link in comments to learn more. #CustomerExperience

Learn more about AI exposure levels across regions and occupations in this study by the @ilo buff.ly/Zsa5CeJ

📢 Myth: "AI will reduce job opportunities globally." ✅ Fact: Generative AI won’t reduce jobs across the board; it’ll reshape them, and the pace of change varies. According to the International Labour Organization, higher-income countries see more AI exposure (34%) because more tasks can be automated or enhanced. In lower-income countries (11% exposure), slower adoption due to limited digital infrastructure means less immediate impact. Not necessarily fewer or more jobs, just a different timeline for change. #AIMythvsFact

@ilo Get the full report from the International Labour Organization here: buff.ly/qGVsDvt

AI News: 📊 1 in 4 jobs expected to be transformed by generative AI A new global index from the International Labour Organization @ILO reveals that 25% of all jobs are at risk of being transformed by generative AI. Not eliminated, but changed in how they’re performed. 🧠 Roles requiring high levels of decision-making, creativity, and complex communication are especially impacted. The biggest transformations are expected in: ✨ Clerical & administrative jobs ✨ Sales & marketing ✨ Legal & financial sectors But here’s the twist: AI is expected to augment, not replace, most roles, supporting workers instead of sidelining them. 💬 What do you think: Does 1 in 4 sound high... or not high enough? Drop your thoughts in the comments below ⬇️

🧠 Keep your mind sharp and your inbox empty. It’s Monday, how’s your support inbox looking?

8/ This isn’t a trend. It’s a tectonic shift in digital commerce. And it’s already happening. Read the deep dive by @PYMNTS to learn more: buff.ly/rTeEcqL

7/ Agentic AI could redefine what it means to stand out online. It’s not about being loud. It’s about being algorithmically preferred. That’s a different game entirely.

6/ So we ask: 📦 Is this the death of brand loyalty? 🎨 Will storytelling still matter? 🤖 Or is this just the next layer of convenience we’ll all adapt to?

Agentic AI is quietly reshaping e-commerce. But the changes are more nuanced than you might expect. It's not just how we shop that's changing. It's who's doing the shopping. 🧵 👇

5/ It’s like turning the internet into a giant Amazon. One centralized interface. A commodity marketplace ruled by performance and price. No more storefronts. No more storytelling.