Al

@OctopusEnergy Thanks for the DM. Just to check too. Is the government reduction price shown, fixed for the 12 months too? Not really clear. Thanks again

@astableford Hey Al, can you send over your account details via DM please? We can take a look at your options together 🐙 twitter.com/messages/compo…

@OctopusEnergy I fixed last week on IOG 6month. Now the 12 month fix is back wondering if possible to swap to that? The 6month had exit fees, but the 12 month is actually technically more expensive. But it has the certainty, and kind of offset by the April reduction. Thanks

Daughters having a DJ completion with Constantine. #OctoplusSNAP for a chance to win a BYD Dolphin from @OctopusEnergy.

@HUGOEnergyApp Worked fine for me. Nice it brings in all the previous tariffs you have been on. Thanks for this. Maybe just a warning that it will overwrite manual inputs, as that was a surprise.

@AJBMurphy @Ms_Lexi_B Agreed. Nothing about time slots on their prices page, only when booking. Feels a bit underhand when under time pressure to make the booking. #laplanduk

@Ms_Lexi_B The advertised price is the lowest price tickets on the day not all the tickets for the day

Really bad taste left about #laplanduk spent 2 hours in queue to find the advertised price had shot up unless of course we wanted to travel there with young kids for 8am. Pricing is just greed now. Such a shame

@RORoberts I wonder how many tickets are actually available? If there is 90k people in the queue from other tweets, each wanting 4 tickets. 360k people. Can't see there being that many?

@OctopusEnergy Yes 1 email per week response with no recognition of the info I have already sent. Hence my comment that mini support is not up to your usual @OctopusEnergy support.Just my honest feedback, as I know you want to get better & want the best mini consumer experience. It’s not ready!

@astableford Hi there, I can see we've been working behind the scenes to get this sorted for you. I'll drop you a DM now with some more info. 🐙

Hey @OctopusEnergy I’m not getting anywhere with this #mini for over a month. You have been ace with other support previously, but feel your mini support is lacking here. App crashes on setup now. No issues with any other SmartHome devices but yours.

@LancashireCC Thanks for the info. Does that info not go onto your bulletin if requires traffic management? I thought all roadworks had to go through that with dates etc? Cheers

@astableford Works around the area are currently being done by Electricity North West to install and joint cable for s/side connection.

Hey @LancashireCC . Can I ask why some roadworks are not shown on your roadworks bulletin? At the crossroads near Tarleton. A565 (Southport New Rd) / A59. Church Road. Google Maps knows its a 'construction zone' somehow. Can you update please? Thanks

@sarah_go_green How many miles does this equal?

I’ve owned my Tesla just a few days over a year. Chexked my #tesla app and compared to driving a petrol car I have saved £2012 in fuel! Just had the road tax and for now it’s 0. No one mention the car insurance though.🤣

@OctopusEnergy @BryanJR73 Hey, It’s connected to wifi. I can ping it.still flashing blue. All other devices are fine. I have live category in app, just no data. No errors during setup within app. Thanks

@astableford @BryanJR73 Hi there, this means your device doesn't have an internet connection. Are you able to double check your internet connection/Wi-Fi signal and check it's connected in the app. If that doesn't do the trick, pop us a DM and we'll taker a closer look 👇🔍 twitter.com/messages/compo…

@OctopusEnergy Hi, I’ve been trying to get support for the Octopus Home Mini I was delivered last month, but not sure your colleague actually know anything about the product..? Just stuck on this blue flashing light.. have been through all the setup steps but no change

@nicksiobhan @OctopusEnergy Well my light was white when first plugged in, but is now green. DM said this is good, but the help page says white means all connected. Guess just give it a few days.

@nicksiobhan @OctopusEnergy Is yours working yet Nicola? Received mine today also. Shows live section in app, but no data yet. Is says to wait 30 mins but waited all day. 😥 ta

@DraytonHome Hey @DraytonHome it’s been over a month and your website still isn’t fixed! C’mon it looks so amateur to prospective new users to have a broken website. What does it say about the product!!

@astableford Hi there! Thanks for the heads up we will get someone on the case!

Hey @DraytonHome. Can you please get somebody to look at your Wiser support site: schneider-electric.zendesk.com/hc/en-gb. All the images and videos don't work and haven't done for months despite being reported to you. #wiser

@tsohost Oh yea @tsohost you are so inept that you did just charge for hosting Dec-Jan of gridhost that you shut down when? Please advise why you haven’t sorted your own billing system out? Maybe billing dept didn’t get your emails either? Shocking

@astableford Hi there, If you have any billing queries regarding the account, we'd be happy to advise further. Please update your support ticket and our colleagues will be sure to get back to you. Thank you,

Hey @tsohost. It has taken you 5 days to provide FTP details, however they don't work for one of the sites. Receive error: 421 nohomedir3 Ticket: TSA-881-83150 Do I have to wait another 5 days to get this sorted? Ridiculous. #tsohost #godaddy #gridhost

@tsohost Hey @tsohost. Yes all migrated to new host now. Guess what, its noticeably faster than tsohost too. Now can you sort the billing? Refund. But also cancel any future invoices. You have already raised invoices for a service you no longer provide. You had better not auto charge!!

@astableford Hi Al, it looks like our team got back to you on the ticket.