tsoHost

@TheGenius18 Hi, Do you still need assistance?

@tsohost @tsohost I’m once again having to contact support via social media to conduct my business 🤔 I created a support ticket #3736322 on the 11th November’24 In regards to my last domains IPS tag which I am trying to transfer.

@JamesUndies Hi James, I can see our team have responded to this, if you have any further queries then please do not hesitate to update your ticket.

@tsohost Can you respond to ticket: TST-635-11240

@JustinAsh7 Hi Justin, I can see our team did respond which you provided an additional response to. Please bear with us and one of our team will provide an update soon.

@tsohost I opened a support ticket TSR-616-18729 two weeks ago re. Domain connection. I've had no reply and still unable to make website accessible. That's at least 3 weeks with no business via my website!

@LauraLazzo Hi laura, Ah no worries, we don't generally have an email for support as we need customers to be logged in to raise a ticket for security and validation purposes. On this occasion can you please email this over to complaints@tsohost.com and we will get back to you.

@tsohost I can't send you a DM because you are not following me. I have the invoice number and the support ticket number where I cancelled the service. Shall I email them to you?

@tsohost I am getting unpaid notices for an invoice for a cancelled service. I received a confirmation of the cancellation via support ticket response on 21st Aug. I have opened a new support ticket about the unpaid invoices but I've had no response!

@ellswortheurope Hi, Apologies for the delay in getting back to you. Can you please DM us the email address associated with your account or provide a domain name.

@tsohost Good morning. We are having problems gaining access to our client area . We have attempted to reset the password multiple times but have not received the email. Can you please provide me with an email address or support contact to help? Cant raise a ticket. Thanks.

@CambsClimate Hi Tony, I can see our team have responded to your ticket. If you have any futher queries, please update the ticket and our team will be sure to get back to you.

@neilvagg Hi Neil, Live chat is available from 9am to 5pm Monday to Friday. Can you please DM us the ticket reference number. Thank you.

Have logged a ticket but this has so far not been dealt with. 123 Reg cannot help as our account hasn’t been migrated yet. @tsohost

Help! @tsohost are you aware that live chat has stopped appearing on your site? I get instructions to change my privacy settings and get caught in an infinite loop where your cookie settings revert to off. Cache clearing doesn’t work. Need some technical help asap.

@rogueleader891 Hi, Please log in through the following link: my.tsohost.com/clientarea.php

@LaRadarina Hi, Please reach out to our support guides on this matter.

I am trying to get a response @tsohost to get my credit balance refunded before you migrate. I keep getting emails about migration but I closed my account with you in August 2023. Please advise. Thank you.

@RowenaLeanne Hi Rowena, our team will update the ticket shortly.

@tsohost I raised a support ticket a few days ago regarding the renewal of my SSL certificate. Despite being successfully verified it's still pulling my expired one. I have active job applications & having my portfolio up is super important. Tef: TSR-824-66707 - thanks!

@VanManEdinburgh Hi, Yes customer can raise a support ticket from their client area or also reach out via live chat. You can login directly to your account from my.tsohost.com.

@tsohost are you still taking messages

@imnotimpresssed Hi, Apologies for the delays, we are experiencing high volumes which has meant longer response times than usual. We are working as efficiently as possible to respond to all queries. Please bear with us, one of our team will get to your ticket soon.

@tsohost how do I contact you regarding an urgent technical issue? I raised a ticket over a week ago but haven't had a response and there's no live chat option

@burtkenobi Hi, I can see the ticket has been responded to, please follow up on the ticket if you have any further questions.

@jemmafswallow Hi Jemma, Those tickets have been responded to 6 days ago. You would have received an email with the response. You can also login to your my.tsohost.com client area where you can view tickets unders Support > My Tickets.

@tsohost TSQ-514-17810, TSJ-004-05377 & TSN-400-65108

@tsohost I’ve raised 3 support tickets as you have cancelled my level 2 service which means for the past 6 weeks my website as been down and is causing issues. I have had no response on this. Please help as I paid for this annual service at the start of the year. Jemma

@sansom_amy Hi Amy, Sorry for the delays in response, we are experiencing high volumes in support. We are working as efficiently as possible to respond to all queries.

@KieranGLane Hi Kieran, Sorry for the issues, I can see this was resolved after you were in touch with our team.

@tsohost Hi, please help with my request. Our website ( flowerbe.co.uk ) has been down now for over a week as our domain expired and we no longer have access to the logins. I have created a ticket and have only received 1 response in 7 days. Please help!!

@AskewBrook Hi Askew, Sorry for the delays, we are dealing with a very high volume of queries at the moment which has meant longer wait and response times over support. We are working as efficiently as possible and will respond to all customers.

@richaskew @tsohost @tsohost please can you reply to this ticket. We're losing the will to live here.

@tsohost hi, I can’t login to my account, the contact form is locked out and 123 reg don’t appear to know what’s happening. You’ve taken money so I assume I’m still a customer. Please can you advise

@rchbax Can you please provide the ticket reference number. Thank you.

@flara5316835818 closed