
Charles Schwab Corp
35K posts

Charles Schwab Corp
@CharlesSchwab
Champions of investors and those who serve them. Support hours: 7 a.m.–7 p.m. CT or 24/7 at https://t.co/80htb56bW9. (Disclosures: https://t.co/DOAmQuAHLR)



































Charles Schwab had a system failure yesterday (3/25). They couldn't tell if trades got executed or not and said they wouldn't know until this morning. This was their entire system as I understand it, individuals, advisors, everyone. Kind of amazing it takes them 12+ hours to figure out if trades happened or not but ok, I guess. Yesterday, they said to check back this morning. I called at 8amish Eastern today. They said the group that handles trade issues doesn't come in until 9am. Seems like maybe having the trade break people come in early the day after a total system failure with tons of trades that either failed, got duped, etc. wouldn't be the worst idea but no. I called back after 9am and they said the system was still resolving itself and they hoped trades would be processed and allocated by 6pm today. It is currently 7pm and my executions from yesterday are still not allocated. The trade reconciliation group has gone home - call back during normal hours the automated line says. I find all of this somewhat amazing. The regulators are up everyone's keester about basically everything except apparently when it comes to one of the larger custodians having a total system failure and all their clients not really knowing their positions. All of this brings to mind a line from Gordon Gekko, "Wake up, will you, pal? If you're not inside, you are outside, okay?"







