Intuit

@Shaddockmma @QuickBooks I want to help make the switch to monthly billing easy for you. When you have a moment, please send me a DM so I can take a closer look and walk you through those changes. ^Sean x.com/messages/compo…

@QuickBooks I have been a customer for 18 years. After doubling my yearly subscription, I have asked to be put on monthly. Why does this cost me an extra $109 up front. The person handling the call could not e plain and would not put a supervisor on?

@CAIndModVoterSG I'd like to provide some clarification here. There aren't currently any plans to phase out QuickBooks Desktop, and the Enterprise version is still for sale here (quickbooks.intuit.com/desktop/enterp…). I hope this helps!

@intuit @QuickBooks I am furious. I am just learning that you are going to phase out Quickbooks Desktop software because you want people to move to Quickbooks Online. NOOOOOO WAY. Quickbooks Online is a piece of crap software. I tried QBO. There is no way I will ever use QBO

@GaTechnologies @QuickBooks I can see how having the ability to customize your emails would be beneficial. To ensure your concerns are being heard, please join me in a DM so I can gather some additional details. x.com/messages/compo…

@QuickBooks @Intuit We are paying more every year for QuickBooks Desktop and you quietly removed our ability to customize the invoice email wrapper with no opt-out, no workaround, and no explanation. Give us back control of our own business communications. #QuickBooks #Intuit

@ShamanicFallout Let's get you connected to the best team to assist you with a QuickBooks Desktop 2024 license. Please send me a DM so I can get started. ^Timmi x.com/messages/compo…

@sasan_goodarzi @Intuit Why the hell is it so hard for me to just purchase a license for the 2024 QB for Mac? I downloaded it from your site. Why is this so difficult?!! Do you hate your customers?

Proud of the team at @Intuit for delivering an outstanding quarter, with Q2 revenue growth of 17%, clear evidence of strong execution and momentum across the company. This performance underscores solid traction across our growth vectors and positions Intuit to lead and win. Intuit is a category of one. Our platform is mission-critical to customers’ financial lives, delivering the certainty and peace of mind they need in a high-stakes, regulated environment. Our system of intelligence brings together AI and human intelligence to deliver done-for-you experiences with accuracy, compliance, security, reliability and data privacy so customers can manage money, taxes, bookkeeping, and accounting to fuel their success with confidence. Our growth is powered by the combination of proprietary data, domain-specific AI capabilities, and human expertise, and as we scale, the model strengthens: the more customers we engage, the more insight we gain, improving recommendations, outcomes, and value for every customer. That powerful network effect reinforces our advantage across nearly 100M customers and a system of AI agents and AI-enabled experts. We’re setting the standard for trusted financial intelligence at scale, and this advantage will define our leadership for years to come. bit.ly/3MLkG0e

Great piece from @iamVictorDey with our CTO Alex Balazs. Definitely worth a read!

@thederrickgrahn I have received your DM and look forward to working with you there, Derrick.

@QuickBooks @Intuit @sasan_goodarzi

$25K in payments held. No notification. No explanation. No escalation path. 6 hours on the phone → account closed anyway. This isn’t a support issue. It’s a failure in how risk systems operate at scale. Risk without transparency isn’t risk management. It’s infrastructure risk. Full breakdown 👉🏻 bit.ly/IntuitCaseStud…

@LeonardPul46908 That's not the impression I want you to be left with. If you decide later that you’d like to share more detailed feedback, feel free to send it to me via DM. x.com/messages/compo…

@Intuit No DM about how this is going to be good for consumers is welcomed here. You're forcing AI where it doesn't need to be and if it we're up to me, I'd move my entire company off your platform. All I can do is bring it up in our next all hands meeting and hope we get rid of you 🙅‍♂️

Had a great conversation with Ryan Handel and the team at FIXE, a tech-forward firm helping restaurant groups scale. As operators grow to dozens of locations, financial complexity rises and many are forced into costly ERP migrations. Intuit Enterprise Suite changes that. Our goal is to deliver the system of intelligence that helps firms like FIXE grow and power the businesses they serve. Read more here: bit.ly/3MXGm9D

@LeonardPul46908 I want to make sure your concerns regarding the features are properly addressed. When you get a chance, please send me a DM so I can get the right pair of eyes on this. x.com/messages/compo…

@sasan_goodarzi I sincerely hope you're fired soon. Fuck AI and Fuck Intuit for fucking with the product we've been paying for for YEARS.

I hear you, and I'd like to help clear things up. In order to provide a positive customer experience, we don't currently integrate AI into our social media responses. If you'd still like me to look into that refund for you, please feel free to send me a DM. ^Alura x.com/messages/compo…

@Intuit it sounds like you are ai. I am fed up trying. You have my request.

@jbeaudetartist It sounds like you've had some trouble contacting us for a refund, and I want to help. Send me a DM and I'll see what refund options are available for your account. ^Alura x.com/messages/compo…

@sasan_goodarzi @Intuit Your website is so un-user friendly. I cancelled my account and was requesting a refund but did not receive a reply. I am not able to speak with an agent because the website is messed up. So unprofessional and a ripoff.

@Herbivorepr I want to make sure this gets the attention it needs. Please send me a DM so I can take a closer look and gather some more information from you. ^Sean x.com/messages/compo…

❌ Do not use @Mailchimp ❌ I've used Mailchimp for many years, but recently I've experienced issues and bad service. I just spent 45 minutes on Live Chat to NOT have my issue resolved. It should not be this complicated or expensive to send an email blast. @sasan_goodarzi

@thederrickgrahn @QuickBooks I've replied to your DM regarding getting you reconnected to the right team. We can continue the conversation there. ^Timmi

@QuickBooks @Intuit I have a missed call from Intuit. They didn’t leave a message of how to reach them back directly. I don’t want to be on hold for hours again. Can I get a direct phone number to call them back at please?

We switched part of our billing infrastructure to Intuit Inc. (QuickBooks Payments). Within the first month: Clients paid. Revenue cleared. Funds… held. Not flagged for fraud. Not disputed. Just paused — pending identity verification that had already been completed months prior. Over the past few weeks: • 5+ hours on calls • Re-uploading documents already on file • No clear resolution path • Funds still held • Currently still on hold while writing this This isn’t a support issue. This is a systems issue inside financial infrastructure. When platforms position themselves as payment rails, reliability isn’t optional… it’s foundational. Cash flow isn’t theory. It’s oxygen. We’ll solve it. We always do. But for founders building at any real scale… understand where your money actually sits, and how quickly you can access it when it matters.

@ASBINC @QuickBooks @IntuitAccts I want to be sure your feedback is heard, so I'll share your thoughts directly with my team. Could you send me a DM with which product that report is for? ^Timmi x.com/messages/compo…

What the hell @QuickBooks @IntuitAccts @Intuit ? Yet ANOTHER USELESS “improvement” of a hard to read mixed-font. Forcing us to export to Excel or buy a reporting add-on. FIRE your developers! Stop wasting our time on dumb $%^O*%T. Please stop A/B testing in a live program! Find other guinea pigs. It is a horrible way to run a SAAS company. Another reason that companies are chomping at the bit for a decent replacement to raise its head. Why don’t you see that you are pushing customers away? The arrogance and lack of listing to customers is off the chart.

@hhbanic I can help take a look into what's going on with your account. Please send me a DM along with the email address associated with the account in question. That way, I can get started. ^Kyle x.com/messages/compo…

@Intuit, per your email, I am locked out of my account "due to security". I was told to call customer service, but they couldn't help me. Who can I call or email to get my account reactivated?? Help!!!

@rabi_guha Our Marketing Preference page is meant to be one-stop shop for all our marketing communications. However, I can see how being able to unsubscribe with a click would be helpful, so I'll share that feedback with my team. ^Timmi x.com/messages/compo…

@Intuit why must I fill this form to unsubscribe You have my email - I know this because you are spamming my inbox to begin with

@DamarraMcc12755 @DamarraMcc12755 I've made a note of this additional issue you're having with payroll transactions. The Office of the President team will work through this with you when they reach out. ^Rikki

@Intuit They also told me to get help from my accountant…for an issue that QB created??? My payroll transactions are auto posted by Intuit and I have 6 that weren't. I would like those 6 transactions treated like all the others so I can reconcile and have a correct P&L.

@Intuit @sasan_goodarzi FYI

@DamarraMcc12755 Thank you for letting me know. I'll make sure the team is aware and have someone reach out to you soon. ^Rikki

@Intuit I was supposed to receive a call from them today but I was ghosted. Second time that has happened.

@DamarraMcc12755 I hear you and I want to assure you that the Office of the President is our highest level of support. They will continue working with you directly to get this issue resolved.

@sasan_goodarzi @Intuit How can you claim that you are saving customer's time? I've spent 20.5 hours on the phone with Intuit so far and still have several unresolved issues.

@DamarraMcc12755 I know you've been through a lot trying to resolve this, and I encourage you to continue working with the Office of the President directly.

@Intuit @sasan_goodarzi it has been 10 days since I've been working with somone in the Office of the President on my issues and we are not any closer to resolving them.

@tma78704 I’ve received your DM and look forward to working with you there to get everything resolved with your tax return. x.com/messages/compo…

@sasan_goodarzi @Intuit @AnthropicAI committed to seeing this through to the end for you. If you happen to see the check arrive in your mail before we speak on Tuesday, or if you have any questions in the meantime, please feel free to reach out.Warmly,Latanya W. TurboTax Custo

Today marks an exciting milestone for @Intuit and the future of financial intelligence. I’m thrilled to announce a game-changing, multi-year partnership with @AnthropicAI. We are at a massive pivot point in the industry. Consumers and businesses are seeking financial clarity and confidence in an over-digitized world where their data is scattered across dozens of apps. In this era, the winners will be those who can meet customers where they are and turn their intent into immediate and safe actions, all in one place. This is Intuit’s distinct advantage. By integrating Anthropic’s Claude Agent SDK directly into the Intuit platform, we will be giving mid-market businesses a new capability: the power to build and deploy their own secure, accurate, compliant AI agents. These aren't just chatbots, they are specialized agents custom-engineered for the specific operational DNA of industries like construction, healthcare, and manufacturing. But we aren’t stopping there. We are also bringing Intuit’s gold-standard tax, finance, and accounting intelligence directly into Claude and Cowork. For millions of users, this shifts the experience from "asking a question" to "getting the work done." The experiences built through this partnership will be securely powered by Intuit’s decades of deep domain expertise and proprietary data models. Intuit is in a category of one, delivering a system of intelligence that is designed to transcend individual applications, orchestrating financial data across disparate systems and apps. Whether data resides within Intuit or elsewhere, Intuit will connect and interpret it so Claude users in Cowork, Claude for Enterprise, and Claude.ai can execute critical money, tax, and accounting tasks with the gold standard of financial expertise and accuracy. With our partnership with Anthropic and other leading AI innovators, we are continuing to push the boundaries of what’s possible to power prosperity for all consumers and businesses. 🚀 investors.intuit.com/news-events/pr…