London North Eastern Railway

@GrumpyGit1960 We’ll check with our Parking team and update you as soon as we have a response. Please send us a direct message so we can follow up with you. ^Josephine twitter.com/messages/compo…

@LNER Can you clarify the parking situation at Grantham in the light of news that NCP car parks 1-3 are to close due to their Administration? And whats the situation at NNG as I occasionally use the NCP car park there, paying via the app. Thanks

@Rebecca76239230 That's amazing! Thank you for your kind feedback, Rebecca 😊 ^Josephine

Huge praise for the crew on the @LNER train from Edinburgh to Kings Cross (17:00).

@JaneBur64 Hi Jane, If you are delayed 30+ mins when arriving at your destination, you can request Delay Repay compensation here: lner.co.uk/delay but please wait until you have completed your journey before claiming to ensure the system processes your compensation correctly. ^Emma

@LNER my 19:33pm train from KX has been cancelled and I have had to be changed to the 20:03pm can I claim for the delay in getting home to Darlington?

@chr15hoops Hi Chris, If you are delayed 30+ minutes when arriving at your end destination, you can claim Delay Repay here: lner.co.uk/delayrepay , but please wait until you complete your entire journey. ^Emma

@LNER Hello, I was travelling on the 17:33 from London to Darlington. My train was cancelled at York this evening. How do I claim a refund please?

✅#LNERUpdate Lines have now reopened between #Durham and #Newcastle following a person being hit by a train earlier today. ⚠️Trains running through these stations may still be delayed or altered whilst the service recovers. ℹ️ For further information: lner.co.uk/travel-informa…

🎟️ #LNERUpdate Due to the severity of today's disruption, tickets for travel on Monday 23/03 will be valid for use on Tuesday 24/03. If you no longer wish to travel, you can obtain a full refund on your unused ticket through your point of purchase.

You can contact the Samaritans on 116123 free at any time, on any phone. The CALM Helpline number is 0800 58 58 58, or 0808 802 58 58 in London. You can also visit their website thecalmzone.net for confidential Webchat.

⚠️#LNERUpdate Services are currently disrupted due to a person being hit by a train between #Durham and #Newcastle Trains will be delayed when passing between these stations. Services may also be altered or cancelled at short notice. ℹ️ For further info: lner.co.uk/travel-informa…

@CroadArron Hi Arron, that's lovely to hear! Thanks for taking the time to share this with us. If you would like to praise the team formally, please do visit our Customer Feedback page lner.co.uk/support/custom… to nominate them to receive recognition for their work. ^Emma

@LNER special praise for the crew onboard the 15.30pm from Kings Cross. Amazing service and felt massively well looked after. Definitely 5 stars 🌟

@graceloisrowe Hello, at the moment there is a block on the line whilst the issue is being investigated. We therefore do not have an ETA for when services in the area will be on the move again at this stage, apologies. Please listen to announcements from your onboard team. ^Emma

@LNER good evening, is there any word about when the 19.00 train from London King's X (departed at 16.00) is due to arrive at Newcastle will be scheduled to arrive? I can see from your tweet that there are issues with the route, but just trying to arrange arrangements for after

@DenchMatt88 Thank you, Matt. This is currently still under investigation. Once we understand what the service has struck then we will update further. ^Emma

@LNER Itnseems as if its the teain i am on. Do you know if this has damaged the train @LNER? Hope for everyone's sake it's an object. Hope the driver is ok

@LNER, I'm on the 18:24 Newcastle to King's X. Just stopped outside Newcastle without info from manager or train crew. Update please?

@kshcp14 Our 'Eleanor' Azuma is unfortunately not out and about on the network today ^Emma

@LNER where is Elenor today and i can not go to peterborough till next week now?

@PLewis1975 Stop boards on each platform, which are generally different for each train type, are used to ensure consistency with train stopping locations and to align with the zones marked on the platform. I can certainly pass on your feedback, however, Pete. ^Emma

@LNER Yes, your rationale placement of train stop positions is clearly flawed and not consistent as you state. Why can’t you stop closer to the footbridge in Grantham?

Hey @LNER why does the 5 car train stop soooo far at the end of the Grantham platform 2? It’s a long distance to the pedestrian overpass, @Hull_Trains 5 cars stop right next to the overpass 🤷‍♂️

@pocklington1 Hi Samantha, thanks for sharing this with us! I will pass on your praise the team now ☺️

@LNER recognition to Hayley & Josh on the 1133 KGX-NCL coach L today. Great staff & service

@OneAboutSue Hi Sue, there was a police incident earlier, but this has now been cleared. Is this what you were referring to? ^Nicholas

@LNER are your trains affected by the issue at Retford station?

@ChystayaYoung Good afternoon Skye, how can I help? ^Nicholas

@LNER can I get some help and advice please

@sarley73 Hi Ash, speaking with the Train Manager, Coach C is half reserved and half unreserved which is where we believe this issue lies. It's likely what you saw was customers wanting to sit in their reserved seats. I hope this clears this up. ^Nicholas

@LNER - really poor service this morning . Got on the late 0955 NCL to KGX this morn - coach C unreserved coach right . At York these green lights turned red and elderly people turfed out of seats as these now reserved from York - why ?

@dogsofsnore Good afternoon Tony, we have a CafeBar that you can walk to or you can use the Lets Eat At Your Seat by scanning the QR code in front of your seat. They will bring your order to you. ^Nicholas

Hello @LNER is there a trolley service on the 1058 Newcastle - KX today?