Jane Burnett

@LNER Hi I have had an email to say my parcel has been found but as it is in Edinburgh I can’t collect how much is the postage?

@JaneBur64 Thank you Jane, ^Nicholas

@LNER hi I’m trying to ring List Property at Edinburgh Waverley as left a parcel on the train last night but no answer then cuts off. Can you help?

@LNER Hi I have registered thanks

@JaneBur64 Hi Jane, I'm still waiting on a reply but in the meantime, can you register the lost parcel on both missingx.com and lostproperty.org please? If the item is found, we can link it up with your regiestered parcel and have it sent to you. ^Nicholas

@LNER Great thank you 👍

@JaneBur64 Thank you Jane, I've dropped them a message. I will let you know the outcome when they reply. ^Nicholas

@LNER Hi it was the 20:03 from LKX I got off at Darlington Coach B seat 61 navy Skechers bag with new Jeans inside on shelf above seat. Thanks

@JaneBur64 Hi Jane, can you let me know what service you were on, and I will message the team to see if they have it. If you can describe the parcel, that would be a big help. ^Nicholas

@LNER my 19:33pm train from KX has been cancelled and I have had to be changed to the 20:03pm can I claim for the delay in getting home to Darlington?

@sainsburys Hi I have been trying to order my Xmas turkey online as I do every year and it is not adding to basket and then saying out of stock. Can you help please ?

@marksandspencer just been to your store at Teeside Retail Park and bought a fresh chicken. I asked staff member if they had a bag, he said ‘have you not got one’ I had but just purchased clothes in same store didn’t want to put chicken in with them. So I had to carry it 🤬

@nectar Think I sent one not so good at this 😂

@JaneBur64 Hi Jane, Thank you for reaching out to us regarding your concern. To get a resolution I would request you kindly DM us in private chat. Arunava

@nectar Hi can I just ask why you don’t get the extra nectar points when you buy more than 1 item? Today I have bought several items on my offers in the app and only get the points once. I have noticed this previously !!

@bluelightcard hi I am trying to renew my card but having trouble as I’m now retired. Tried again this morning on the app and can’t log in. Can you help please?

@lufthansa Ok thank you

@JaneBur64 Please allow me to apologize once again. If you wish to forward your feedback, please contact Customer Relations via lufthansa.com/de/en/feedback and they will get back to you as soon as possible. Thank you. /Sofi

@lufthansa travelling Manchester to Munich - Singapore then to Melbourne with Singapore airlines booked through you March 2024 Outward flight 11 February changed from 4:40pm to 11:05am so 8 hour wait in Munich airport had to book hotel now in Manchester for previous night 😢

@lufthansa Ok thanks

@lufthansa Thanks we’ve already done that just thought you may have helped out due to not receiving any notification immediately with the changes so near to our departure not very good that we had to find out ourselves

@JaneBur64 information here: munich-airport.de . These lounges provide a range of amenities to ensure your wait is more comfortable❤️! Hope this helps. /Alex

@lufthansa We have contacted them they have redone our return one but we have had no notification by email to advise of these changes only by chance we looked at website. Could you offer a lounge pass to make our long wait bearable in Munich?

@JaneBur64 I'm sorry to hear about this schedule change, Jane. You can contact my colleagues in the Service Center to discuss other rebooking options and get assistance with it. You will find all our local contact numbers under the following link: lufthansa.com/de/en/support/…. /Dave

@marksandspencer Ok thanks will do

@JaneBur64 I'm sorry to see this Jane, please can you pop this back to your nearest clothing store where a colleague on the customer service desk will assist you further? Thanks - Simon

@marksandspencer Hi wonder if you can help. Bought a jumper just before Xmas first time wearing today went for lunch with friends and so embarrassed when my white blouse is covered in fluff. I had looked for a while to find the exact top and it is not fluffy.

@nectar Hi could you explain to me how myself, a regular customer to Sainsbury’s every week who has spent a lot of money and been a member since it started. I use the scan and go and every 3rd week I have to have my shopping checked. It is so annoying as staff are always busy