Mike Murchison
2.9K posts
@mimurchison
CEO of Ada (@ada_cx), the agentic customer experience company. I usually post about applied AI and reflections on leadership. Made in Canada🇨🇦
Loved hosting @mimurchison (Founder & CEO of @ada_cx CX) at the @stripe office for a @GrowthPadhq session. He’s not just building a great company. He genuinely cares about the Canadian tech ecosystem and wants to see more founders here win. Also, just one of the nicest guys you’ll meet. What stood out most wasn’t even the talk. It was how much time he spent after, going one-on-one with founders, answering questions, and sharing what he’s learned. Really appreciate how he shows up for Toronto builders. Great sitting down with him. Lots to take away.
My dear front-end developers (and anyone who’s interested in the future of interfaces): I have crawled through depths of hell to bring you, for the foreseeable years, one of the more important foundational pieces of UI engineering (if not in implementation then certainly at least in concept): Fast, accurate and comprehensive userland text measurement algorithm in pure TypeScript, usable for laying out entire web pages without CSS, bypassing DOM measurements and reflow
📖 New case study: How @ada_cx became the leader in AI customer service Before writing any code, Ada's founders worked as support agents for 7 companies. Today: their customers achieve 80%+ autonomous resolution, processing 1.5T tokens/month. We sat down with CEO and co-founder @mimurchison to unpack what led to an Agentic Customer Experience (ACX) platform, which became Ada. Get the full case study 👉 bessemervp.team/4bJOqmt
My relationship with my computer has changed more in the last month than in the previous 10 years. Here's a walkthrough of how I as a CEO am using Claude Code as my AI Chief of Staff to roughly double my productivity. I show how show how with near perfect context on our company (Ada) and by personal life, my chief of staff helps me: - Unify 6+ inboxes across Slack, Email, Whatsapp, etc. and speed through them - Manage a multiplayer todo list that it works on for me overnight - Increase the number of deep relationships I can manage by automatically enriching contact records from all Granola transcripts - Push back on core decisions I'm making and ensure my time is aligned to my key goals - more... I've put first version on Github below. If you're a CEO or an exec, give it a try and let me know how it works for you.
My relationship with my computer has changed more in the last month than in the previous 10 years. Here's a walkthrough of how I as a CEO am using Claude Code as my AI Chief of Staff to roughly double my productivity. I show how show how with near perfect context on our company (Ada) and by personal life, my chief of staff helps me: - Unify 6+ inboxes across Slack, Email, Whatsapp, etc. and speed through them - Manage a multiplayer todo list that it works on for me overnight - Increase the number of deep relationships I can manage by automatically enriching contact records from all Granola transcripts - Push back on core decisions I'm making and ensure my time is aligned to my key goals - more... I've put first version on Github below. If you're a CEO or an exec, give it a try and let me know how it works for you.
@mimurchison Wow this was great. Giving full context and credentials to your agent feels like entering your credit card into a web browser 20 years ago. Pure risk, fear and trepidation until it’s done and suddenly everyone is doing it and entire industries are created.
