O2

Say hello to summer freedom! 🍦☀️ From sun-soaked cities to spontaneous getaways, O2 lets you roam like you mean it. We're the only major network that lets everyone roam at no extra cost in the EU, up to 25GB. #RoamFreely

@RobExelby1 Hello there, we would love to help. If you pop us DM we can take a closer look.

@O2 hey o2 im tryimg to order a new s26 ultra..your website is pants and you no stores near me as you have closed them down..i need someone to have a chat with about this please...or i may just go to ee

@Paulmod67 That isn't't good to hear. If you can send us a DM we can take a look into this for you

@O2 I’m having serious issues having my new handset delivered.

@O2 are you able to help me an order?

@clarecowen925 Thanks for your reply, can you send us a DM so we can take a closer look at this for you.

@O2 @O2 I have Norton running - do I need that?

@O2 what’s going on? Never had a problem with data usage! Last month had to have a bolt on which ran out, added 1GB today. Lasted 4 hours! I’ve relayed a voicemail, downloaded a video from WhatsApp 1:43 long, scrolled for 15mins…. Is that 1GB????

@JaneP1967 Hello Jane, we would love to help look into this for you. If you can DM we can discuss this with you.

@O2 hi, I'm changing a sim from contract to sim only deal, I want to keep my number, can you help me with the easiest way to do this please? Thanks

@Happyengland79 Sorry to hear the loss of service you had. If you can send us a DM with more information we can take a look in to this for you.

So yet again @O2 you are not fit for purpose! Been nearly a week without working Internet, worked a little for a couple of days for a few hours, despite the fact you supposedly fixed it 5days ago 🤥 Funny how it's still not working. Refunds are owed! #evidenceforombudsman

@LadyLucia05 Hello there, sorry to hear the experience you've had. If you pop us a DM with more information we can discuss this with you.

@O2 How hard is it to speak to a human, wished to make a complaint over service I received, got on live chat to then be cut off because I did not answer immediately, yet I'd been kept waiting now I can't get back on live chat, all this to purchase a phone!

@M0JEC Thank you for sending this over. A lot of factors can impact signal. If you pop us a DM with the more details we can take a closer look.

@O2 Finally managed to get a signal to get on that site. It’s been like this regularly for ages just in here for a while today have noticed it much more

@O2 how can I have 4 bars of 4G and no internet most of the time? Central Swindon

@SLimpalot Hope it's back up and running soon for you. Can't wait for the card. 😍

@O2 Thanks for the link.....I've checked and a local 5g mast is down so you're back on my Christmas card list (once it's fixed)😉

@O2 3 bars of 5g signal and this is the best you can do? Absolutely ridiculous in 2026. Tested in Swansea South Wales.

@SacredShrimpus Hello there, we would love to help see this resolved for you. If you pop us a DM with you more information we can take a look

@O2 @djgwan Can you please look into my account being locked for two months…

post: @O2 I’ve had no signal since 8 March, ongoing complaint C-120326278, multiple emails ignored, even during a family hospital emergency. Can someone actually respond?

@anandcheam Hello there, if you pop us over a DM we can take closer look in to this for you and discuss this in more detail.

@O2 I cant find in the link you provided that 1800 is not included. Please provide specific link and not generic one. @Ofcom do something, you are literally paid to make telecom behave!

@O2 Hi there, why can one not call 1800 freephones in India on Rest of world Roaming package?. @Ofcom please can you check roaming charges policies of mobile companies, seems completely ridiculous. What are you guys there, if you cant stop mobile companies ridiculous terms. (it charges 30 times for equivalent package available in India, ALREADY)

@bobsuncle12567 Hello, and thank you for reaching out to us. This sounds like a fraudulent call and you are right to be skeptical. To be on the safe side and make sure that your account is secure, we recommend contacting us immediately on 202. Please (cont) bit.ly/4sYAFaE twitter.com/messages/compo…

@O2 ive just had a phone call saying you need to send me a new sim card for 5G plus and my phone will be blocked if I dont accept the dpd package tomorrow is this legit it doesn't seem it.

@NJagannadh93670 We're really sorry to hear if this has happened. If you want to cancel, we respect your decision and will help you with this. If you'd like to discuss this with us, please DM us with your details and we'll be happy to look into this for you. twitter.com/messages/compo…

@O2 - I have a problem with your customer care team, I told to cancel my contract, but again they have extended my contract without my notice. Very disappointing. Please connect me in chat.

@HannahTL930 We're really sorry to hear that you're receiving multiple messages from us. The quickest way to resolve this will be to call us on 202 for pay monthly or 4445 for pay as you go, our friendly customer support team will be happy to take a (cont) bit.ly/47YhBB7 twitter.com/messages/compo…

This constant messaging from @O2 is really getting on my nerves now! I did a chat with an agent before and they promised me I wouldn't get these ever again because I'm getting them once a day sometimes twice! Its becoming bloody annoying. Why so many?!

@Eel85 Hello and thank you for your query. 🙂 If you go through the upgrades section in MyO2, you will be able to check all of the available deals and apply via the app. It is a straight forward process and will update on the same SIM but (cont) bit.ly/4boGDvE

@O2 so my contract is about to end and you currently have a Sim only deal for £17 a month for 25gb data with volt to 50gb unlimited calls and texts for 24 months. If I order through my o2 will it switch my contract over to the sim only deal?

@CaraTetlow We're really sorry for any inconvenience, but since we provide EU roaming at no extra charge, the quality of your service depends on the countries network carriers to use the service. We can only recommend the points previously mentioned, (cont) bit.ly/4bE7GBO twitter.com/messages/compo…

@O2 All of us have tried all of these things. They don't provide anything other than a rare, brief connection at too slow a speed to do anything. Or even phone one another. Not ideal when you are travelling with those with health issues or additional needs.

@O2 4 of my family on O2, driving through France with no phone or data service for 99% of journey, even in major cities. All with O2 for "incl. roaming". One other in family on idmobile has had signal & data all the way. This needs fixing!!!

@Steven169292 Hello, we're sorry for any inconvenience trying to place an order. Please could you send us a DM with your details so we can take a closer look for you. twitter.com/messages/compo…

@O2 I'm trying to pay an upfront cost for the samsung galaxy s26

O2 need to do suhin about blocking suspected spam calls actually ready to crack up 🙃🙃🙃 @O2

@I_Chose_Spurs Thanks. Can you send us a DM so we can take a look at this for you. twitter.com/messages/compo…

@O2 I've tried both app and browser, all the same messages and I've tried uninstall and reinstall of the app, still no luck?

@O2 I'm having trouble changing my PAYG tariff as I've been trying for a month now and the link takes me to an error page (see screenshot) and I've tried chatting through the app and over the phone with your team but I'm getting nowhere! Can you help me sort out my tariff please?

@F1ona We'd be very sorry to see you leave. If you do have any further issues, please let us know, so we can look into this.

@O2 Strange as husband is on EE and he had signal the whole time. Maybe time to rethink my time with O2 I think

@O2 What the hell is up with your network?? I’m flicking from 3G, 5g, Edge!! Had SOS or shonky 3G today all the way driving from Germany back to England! Returned to England and now it’s batting between 3G, 5g and Edge! It’s 2026 seriously!!!!!!

@F1ona Thank you for that. It could have been due to being in transit that the handset was having difficulty getting signal.

@O2 Yes rebooted handset numerous times, also hardware reboot. Tried air plane mode numerous times too. I’m back in England now and have no issues. I had no issues beginning of week whilst moving around Germany. Just yesterday and the drive home. All the way home, over 8 hours!!