Uber Support

@betteroffaclone Sorry to hear about that, please DM us with the mobile number linked to your account along with the trip details in question (date, time, partner's name) so that we can assist further.

@Uber_RSA Hi. I just wanted to say how nice it was being called useless and then having a driver cancel on me after refusing to come to my pick up spot. Maybe if you weren’t such greedy bastards, they’d actually be making decent money and would be more pleasant service providers!

@marina_morena_ Olá @marina_morena_ Lamentamos pelo ocorrido, Para te auxiliar da melhor forma no seu caso, nos chame via DM Estamos te esperando!

@Uber @Uber_Support veio um motorista com um carro diferente do mostrado no aplicativo, obviamente não entrei e quando eu questionei se era ele, ele cancelou antes de eu conseguir printer a tela e acelerou indo embora. agora não consigo achar nenhum registro no meu app

Entendemos que esta experiencia es diferente a la que esperaban, por eso queremos ayudarte a encontrar una solución, es por ello que te pedimos que le indiques al propietario de la cuenta que se contacte con nosotros por cualquiera de nuestros medios, ya sea redes sociales a través de la App para poder continuar con esta solicitud.🖤

@Uber_Support Señores UBER Buebis días. Gracias por responder. Ya le digo que escriba. Este es el conductor

A big step forward for autonomous mobility in Japan 🇯🇵 Together with @wayve_ai and @NissanUSA, we’ve announced our Tokyo robotaxi pilot with a safety operator in 2026. The all new Nissan LEAF will be powered by Wayve’s AI Driver and available exclusively on Uber. The future is here.

@Dani_Quintanar ¡Hola, @Dani_Quintanar! Nos gustaría revisar tu caso de cerca. Para que podamos conversar, síguenos y envíanos un DM explicándonos exactamente lo sucedido. ¡Estamos listos para escucharte y darte una solución! twitter.com/messages/compo…

Porque son tan NyE los pinches “conductores” de @Uber?, pinches huevones si no me vas a llevar no aceptes el viaje y me hagas perder más de 10 minutos de mi tiempo🖕🏻 como me emputa que acepten los viajes y lo cancelen cuando te hacen creer que ya van a llegar

Thank you for providing this information. This channel is not available for support in [Nigeria]. To provide you with the best support, please report this directly in-app by selecting Account > Help, and selecting the relevant topic. You can also visit help.uber.com. A member of our team will review your message and follow up with you in-app as soon as possible.

Please, what is wrong with @UberNigeria @Uber? The app isn't picking up order for rides for one week now.

@Miss__Empress Sorry to hear about the trouble, Yanga. Kindly note that we've responded to your concern via DM. Please check.

@Uber @Uber_Support I’m an Uber One member yet I don’t get any discounts on my rides. I’ve reported this numerous times and I’m ignored. Why am I paying for Uber One membership but I get charged the same prices as riders with no Uber one membership?

@D_Gifted_Ruler We recognize the inconvenience this may have caused. To look into this, could you please elaborate on your specific concern and provide the email ID and mobile number associated with your Uber account, along with any additional details via DM, so we can assist you further? twitter.com/messages/compo…

@Uber_Support Why would previous agent tell me my account was good and restrictions removed if they were not? Was told balance was transferred to my account and it was not. This has been a horrible experience! Why would you let me drive and earn money if I cannot cash out.

We understand this experience has been frustrating. In order to send us a DM, please follow these steps: Go to the "Messages" tab on the bottom navigation bar in X. If your inbox is empty, you will have the option to click “Write a message” or select the message icon. If there are DMs already in your inbox, you will only have the option to click the message icon. Search and select [Insert Uber Account]. Click “Next”. You will now have the option to send us a DM.

@Uber_Support Your DMs are not working

@Uber_Support I haven't received an order which was supposedly delivered. I can't even get help on the app from your AI bot.... I want my money back

@AmandaBRinquest We're sorry to hear what happened to you, for a specific trip, please DM us the trip details and more info about your concern so that we can assist ASAP.

I had to still walk so far, I will never forgive that Uber driver! My curls are out! I’ve already closed my move ring. But very excited to be here to talk at the Constitution at their International Women’s Day event!

@jazikanews Thanks for reaching out. We're always looking to partner with new restaurants. Please head to ubr.to/eatspartner and our team will be in touch.

Looking for someone to help me set up my shop on @UberEats in Nairobi. #Kaziiongee Tuju Petrol Scavenger

@DelilahBean We appreciate your patience. Kindly note that we've replied to your DM, please check.

@Uber_Support how about assigning a human to read the messages? Then you answer the question correctly!

This certainly isn't the experience we want for our users, and we appreciate you bringing it to our attention. Please DM us the phone number and email address associated with your account, along with the trip details. Once we have this information, we will look into the matter and get back to you.

@Uber Waited 20 minutes for this, to then still have a pending charge on my account MEANWHILE Lyft found me a ride immediately 5 minutes down the road… yeah fck you guys

“Hey, can you play Best of Both Worlds?”

Hola, @LiborioQuinones. Comprendemos lo importante que es para ti continuar con tu solicitud y queremos ayudarte, es por ello que la propietaria de la cuenta debe contactarse con nosotros a través de nuestras redes sociales, por la App o por el siguiente enlace: spr.ly/6018B6j0gK Recuerda que la seguridad es importante para todos.

@Uber @wayve_ai @NissanUSA El conductor Omar Alirio de Uber Confort Kia Stonic placas PZU840. Se le llevo un bolso a mi Esposa. y nos dimos cuenta a menos de una cuadra le llamamos para que devolviera el bolso y no lo hizo. esto paso el 24 de Marzo 2026 en Bogota. Este conductor es deshonesto.

We understand how upsetting this situation must be. To help us assist you further, kindly share the email address and phone number linked to your Uber account, and also elaborate more on your concern via DM. Once we have this information, we’ll review the details and assist you accordingly. We look forward to your response.

@Uber y’all are thieves refund me my money !!! Why is it when I pay a cancellation fee I don’t recieve my difference back !!

@Annie_Modiba Sorry to hear about that, Ann. We are more than happy to assist. However, to maintain the privacy of our riders, we need the account holder to contact us. Please ask her to contact us through the in-app help section or at goo.gl/fjMJZN, and we'll help out ASAP.

@ZimbabweHistor2 They followed her to where she had gone to catch the Uber

This lady says she was running late and the taxi had 5 people. So she got out and went to request for a ride when the taxi driver followed her and grabbed her phone, it fell and the Uber driver ran it over while escaping the taxi association. This was allegedly in Menlyn

@Liss_11 Hi There, we're ready to look into this. Please DM us more details about your issue along with the email address and mobile number linked to your account so that we can assist. twitter.com/messages/compo…

@UberUKI_Support so apparently its ok that a driver profiled my husband, drove straight past him after trying to contact him multiple times and then states that the order is delivered. The code was not given (obviously) and you've done nothing to rectify this issue.

@0nlytwogenders Hey there, This is definitely not the kind of experience we would like you to have. Kindly share a few more details along with the phone number and email associated with your account via Direct Message, so that we can look into this right away.

@ubereats_uk just reported an illegal immigrants delivering my food and @Uber doesn’t not care. @10DowningStreet

@R75670109 Hey there, we have sent a response via Direct Message. Please keep an eye out for the same.

@Uber_Support Sent you a DM with my details. Expecting a proper investigation into this food safety hazard and the disrespectful 'fraud' accusation from your agent. Justice > Refund

Hey @UberEats @McDonaldsUK, is a "pre-bitten" hash brown part of the new menu? 🤢 Reported this clear hygiene risk and was told my claim is "unvalidated" and warned for fraud. Absolutely disgraceful response to a biohazard. Account deleted. #UberEats #McDonalds #FoodSafety #UK

@cwerhakazi_ We are sorry that this experience happened to you. But we can always review a charge. Please DM us the trip details (date, time) so that we can make things right.

What’s this rounding nonsense you guys have introduced? Why are you round off my bill and who asked you to do that? @Uber_RSA

We understand how concerning this situation must be. To assist you effectively and conduct a thorough investigation, could you please DM us the phone number and email address associated with your Uber account, along with the trip details? Once we receive this information, we’ll review the matter promptly and provide the appropriate support.

@Uber is one sneaky app which doesn't want to give Receipt or invoice anythingggg.... I filled all information for tax invoice still acting like bitch what is wring with the app....atleast give the Receipt......sneaky bitch