Bossa Support

82 posts

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Bossa Support

Bossa Support

@BossaSupport

Official customer support channel for all @bossastudios products. Send us a DM for direct 1-to-1 support!

London, England Joined Eylül 2018
18 Following74 Followers
Bossa Support retweeted
Jamie D/ VFX & Env artist/ Available for work
Hey @SUPERHOTTHEGAME , I hear you are looking for spicy GIFs for SuperHot Presents so I'd LOVE to point your attention to my @Hellscreen_Game , which is something I am working on. I also suggested "Insert credit" which got a mention in your annoucement but who's is keeping score
GIF
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Bossa Support
Bossa Support@BossaSupport·
[@WorldsAdrift] Unfortunately something went wrong with maintenance and both deployments (Driss and Kubo) will need to be rebuilt. We estimate this will take around 3 hours. Apologies for the delay!
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Bossa Support
Bossa Support@BossaSupport·
@Christo11209576 @WorldsAdrift Hi there, please bear in mind if you are eligible for the games in particular they will have been automatically added to your Steam Library rather than appearing in your Inventory.
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Bossa Support
Bossa Support@BossaSupport·
[@WorldsAdrift] If you were waiting for: a) Refund for the game (if you purchased from 29th April) b) Refund for microtransactions or c) I am Bread & Surgeon Simulator (if you were entitled to Atlas Coins) you should have now received these. Please check your inbox for more info
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Rasmus
Rasmus@CaptainXfloW·
@BossaSupport @WorldsAdrift Hello! I bought the game as soon as it Was available on Steam, i have not recieved any of these though
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Bossa Support
Bossa Support@BossaSupport·
[@WorldsAdrift] We've had to take Kubo offline due an issue that was causing players to not be able to connect after respawning. We hope to have the server back up and running soon! Sorry for the inconvenience and thanks for your patience.
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Bossa Support
Bossa Support@BossaSupport·
[@WorldsAdrift] The servers are now back online. You may need to restart your Steam client to prompt a small update for the game before you can connect. Please let us know if you have any issues and thanks for your patience!
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Bossa Support
Bossa Support@BossaSupport·
[@WorldsAdrift] We need to take the servers offline shortly for an unscheduled maintenance cycle. We'll post an update once the servers are back up. Sorry for the inconvenience!
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Bossa Support
Bossa Support@BossaSupport·
[@WorldsAdrift] The Driss (PvP) server requires an urgent restart, we'll be doing this shortly. We can't offer an ETA on when it will be back up but we'll do our best to ensure it's not too long. Sorry for the inconvenience!
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Bossa Support
Bossa Support@BossaSupport·
[@WorldsAdrift] The login servers should now be working again and the forums should also be back up and running. If you have issues logging into either the game or the website please let us know. Thanks for your patience!
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Bossa Support
Bossa Support@BossaSupport·
[@WorldsAdrift] We're currently investigating reports of players being unable to log in to the live servers and are working on fixing this asap. Sorry for the issues!
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Bossa Support
Bossa Support@BossaSupport·
[@WorldsAdrift] Updated maintenance schedule: Driss (PvP) and Kubo (PvE) will have maintenance every Tuesday at 13:30 UTC / 14:30 BST / 15:30 CEST / 09:30 EDT / 06:30 PDT.
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Bossa Support
Bossa Support@BossaSupport·
[@WorldsAdrift] We need to perform an emergency restart on the Kubo (PVE) server. We'll post again once this has been completed. Thanks for your patience!
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Bossa Support
Bossa Support@BossaSupport·
[@WorldsAdrift] The Driss (PVP) server requires an urgent restart. We're initiating this now and the server should be back up shortly. Apologies for any inconvenience.
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Bossa Support
Bossa Support@BossaSupport·
[@WorldsAdrift] The PTS has now been brought back up! Please let us know if you have troubles connecting.
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Bossa Support
Bossa Support@BossaSupport·
[@WorldsAdrift] Due to an issue that has prevent players from connecting, the PTS is going back into maintenance mode until we can get to the bottom of the problem. Apologies for the inconvenience.
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Bossa Support
Bossa Support@BossaSupport·
We're still looking into the issue but for now, access should be restored.
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Bossa Support
Bossa Support@BossaSupport·
It seems like the problem as re-occurred, we've re-opened our investigation with EAC to find out what's happening. Apologies for the disruption!
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Bossa Support
Bossa Support@BossaSupport·
[@WorldsAdrift] We're aware of issues logging into the game due to an error relating to EAC. We're currently investigating the cause of this and will update you as soon as we can!
Bossa Support tweet media
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