Cleanly

@ianjmontague @ianjmontague We apologies for this incident. Our team has reached out and everything has been cleared. We may continue to assist if you have other concerns via email.

@caffeinezx @caffeinezx Hi Jason, we are sorry for the experience. We would like to work to fix this issue, you may reach us via SMS, chat or email through support@bynext.co

I had a laundry pickup/delivery service today tell me I needed to use a garbage bag for my clothes because they were out of laundry bags and thought that was acceptable. @Cleanly so no longer a customer.

@lesbianwreck @lesbianwreck Hi Katlyn, we apologies for the delay. Let us take a look. Kindly email us with the order number or send us an email using the email used for your account. You may reach us through support@bynext.co

@GoodGirlPR @GoodGirlPR Hi, please reach our customer support via email through support@bynext.co, We have experts that can help you with your concern.

@Cleanly, laundry is missing. I need a resolution, please.

@SirRuperttt @SirRuperttt We are no longer Cleanly. We are now ByNext. We merged with Next cleaners a few months back. We also now offer home cleaning for your needs as well. You can locate us in the app store as ByNext. Look forward in servicing you.

@jdparaujo Perfect! If there's anything, we're here to help. Have a great day!

@jdparaujo Hi! Our apologies for the delay. Checking here, the driver just arrived. Can you confirm the receipt of your order please?

@wangopedia We are sorry for the experience and do take your feedback seriously. We see you are working with a support agent via chat to resolve this.

@TopCatchTv Hi! Please let us know how we can help you by sending an email to support@cleanly.com, and we'll get back to you as soon as possible. All the best,

@lindermonkey "Thanks for recommending us! @broiledcrawfish You may want to visit nextcleaners.com/home-cleaning to see our home cleaning services. Should you have any question, please contact us by clicking Contact at the bottom of the page. Thank you and have a great day!

I’m absolutely stunned - How do I even approach cleaning this apartment?

@TopCatchTv @TopCatchTv Hi! Please let us know how we can help you by sending an email to support@cleanly.com, and we'll get back to you as soon as possible. All the best,

@AcnhMrparker Also please revoke access” I am seeing my friends like @cleanly lose ability to send DM’s .,

@SnowYorkCity Hi Jimmy! Please reach out to our team via chat in the application, or email your concern to support@cleanly.com. One of our Cleanly Wizards will be there to assist you.

@stephencarlile @stephencarlile Our apologies for this. This was actually a personal note between 2 staffers. It was not intended to be sent to you.

@GodOfPuzzles @GodOfPuzzles Hi! We're happy to help! Please send us an email at support@cleanly.com and we'll get back to you as soon as possible. All the best,

@katlynletrieze @katlynletrieze Hi. Thanks for reaching out. Our apologies as we only have 6:00 - 9:00 PM slot in DC. We're sorry for the inconvenience.

@_arthurbecker_ Sorry for the experience. It looks like you connected with our support team. We are here if needed. Thank you.

@Cleanly my order has been delayed 3 times now and isn’t showing as active anymore. It’s like it’s completely vanished. I’ve emailed and not gotten a response yet. Where is my laundry? The order was AYRWUC

@MartinL32051390 @MartinL32051390 Hi Martin. Our apologies for the inconvenience this has caused. We're showing that a report has already been initiated. We'll keep you posted via the email sent to you. Thank you!

@Cleanly picked up a dry cleaning order on Thursday for delivery on Saturday, 5/30. 2 straight delays and now my order isn’t listed on my profile. No updates, where is my stuff?!?!

@cmmoynihan @cmmoynihan Hi Caitlin, Our apologies for how you felt about the process. Rest assured that your concern is being handled with utmost urgency. If you have any clarification with the information being asked. Please reach us back via email through support@cleanly.com...

I just found out that @Cleanly lost my laundry (how does that even happen?) & they want me to tell them "what was in my laundry so they know what to look for" as if I have memorized everything that I gave them? so confusing and disappointing. Really hoping they figure this out.

@yesitsalex___ @yesitsalex___ Hi Alexandra, Our apologies for you having an issue with our service. Rest assured that your concern is being handled with utmost urgency. Please reach us back via email through support@cleanly.com, chat via app or SMS for follow up. Stay safe and...

@rozzeltov @rozzeltov Hi! We are sending emails ahead of time if there will be a price increase. For this year, price increase happened once when it started on May-1. You may check our pricing here: cleanly.com/pricing/. Thank you and have a great night!